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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Ordering process was straightforward, the delivery service was good and the quality of the cover is excellent.
Brilliant cover that fits. You were very patient with a lot of emails backwards and forwards to get the size right
Thank you very much
Good no problems very easy to order. Ordered more for rest of garden furniture as I was so pleased with quality of original order
Wonderful experience from start to finish. The cover fits perfectly and the quality is superb.
Very professional service, good communication throughout the order and very satisfied.
I am still waiting for a credit for the Webbing sewn around the perimeter!
Good quality and fit, kept up to date with deliver and manufacturing.
I am really pleased with the covers. They are well made, material is good quality and they fit perfectly. Thank
Very happy, good service, good quality will be ordering some more
It is very rare you come across a company where the website is user friendly, you can speak to someone at the end of the line and the product exceeds expectations.
The cover arrived screwed up into a small cling wrapped ball. Upon opening there are numerous permanent creased across the front panel. The logo was affixed on a separate patch which was badly stitched on so looks poor quality. The bespoke size is all too big, and inch wider than my specification and one and a half inches deeper, so it hangs like a big wrinkled sack on the TV which is fitted to the wall on my boat. I emailed covers and all and await a reply, meanwhile they asked for this review...
Followed instructions on how to measure ordering was easy. Covers look great. I haven't actually put them on the chairs yet as garden work going on. But can't forsee a problem
This was a very quick and easy process and all arrived quickly.
The covers are a good quality and fit like a dream.
It's given our furniture a new lease of life
Hi Kim, thanks for taking the time to share your experience with Covers&all. We do acknowledge that there is always a scope for improvement, so it would be great if you could share your ideas for a better customer experience. Thanks again.
V positive. Tho I wasn't aware it was coming from the USA. Delivery time was quicker than I assumed.
First time I have used covers and all but wouldn't be the last of ever I need anything in the future
I'm really pleased with how well the cushion covers fit and how well they are made and the quality of the material, it looks like a new sofa! I would definitely recommend them and would use them again
Designers took care to get design right but it took a lot of attempts. Very happy with the final product.
I couldn't register as a customer and it wasn't obvious how to add more items to the basket.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Paul. We apologize for the inconvenience this may have caused.
We package each product as securely as possible. Due to the nature of the product, creasing is unavoidable, and because each order is custom, there are no standardized folds. Nevertheless, your feedback is important to us, and we have shared your comments with our packaging team for review. Meanwhile, mild creases on the cover should go away after some time in the sun. You can also try using a hot air blower over the creases to flatten them out, although this will work to varying degrees depending on the severity of the crease.
We responded to you via email regarding the logo patch and the size issues. Your satisfaction is important to us; please respond and help us address your concerns satisfactorily.