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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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This is the second cover I've had made, both were the heaviest duty construction, I've been so pleased with the first one I had it was an obvious choice for a new cover for our six seat patio set.
Made to measure, looks to be good quality.
Customer services contacted me to verify design.
Delivered early!
They made the covers to exact size & colour chosen
I was amazed at the quality & finish
Excellent quality 2 way zips (hidden)
First class product at a reasonable price
Would highly recommend
Straightforward
Although three layers of wrapping- outer post bag, bubble bag and wraps of cling film, was a bit excessive.
Easy web site to use. Good quality product. Made to measure easy to use and allowed me to order a small size. Quickly delivered.
Excellent from start to finish. Item well packaged on delivery and very please with the logo and finish.
I ordered a custom cushion cover. They checked the design with me very carefully and it's arrived in perfect order
Good, thank you, once we established the nature of the cover to be manufactured.
I would definitely recommend covers & all fantastic service and really pleased with our purchase.
Good service, good value, good quality product!
Custom made and delivered quickly
Order process okay spoke to customer service mentioned it seem small told to email feedback no response
It took a few attempts to get the right size detailed but arrived faster than expected.
It would be easier if the company could deal with metric measurements, imperial is not as precise.
The cover is about 3 inches larger than specified in every dimension which is frustrating as I was very specific on the size I wanted but we will make it work.
Following up on minute details to get the size right before cutting cloth was great. It is a perfect fit.
We found the website informative and easy to navigate allowing a straightforward ordering process. We opted to go for a custom cover in the Tuff specification fabric. Delivery was in 12 days with good comms. The finished item was of high quality and fitted our garden furniture perfectly. Impressive!
Fantastic. Easy web site to use and I'm always nervous about measuring stuff. Very speedy fulfilling my bespoke order. Results far exceeded my expectations. Utterly impressed. Would recommend to anyone and would use again.
Website Good and Easy to use, products look good have not had chance to install then yet to check on their fit
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi William, we regret the inconvenience this has caused you. As part of our commitment to providing world-class products, we perform a Quality Check on all products before they are shipped to ensure that they do not contain any defects. It is unfortunate that sometimes a defect is not noticed, for which we apologize deeply. Unfortunately, we were unable to locate the email sent with the images, hence, we have sent an email and would request you to reply to us back in the same email. Rest assured, that we will resolve this as soon as possible.