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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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No issues with order process. Received feedback from designer and corrected our measurements - very easy to sort out and communicate. Happy with the product - fits well.
Everything from the ordering to the delivery could not of been smoother, so glad I stumbled across this company.
Dead easy to order, good selection of products at a fair price with fast delivery, recommended to all.
Delivery man came to back door and I didn't have to go downstairs which was very kind
Overall a good experience, having to wait for it to be shipped from India was the only downside
Used the online chat function and order went through seamlessly. Very prompt delivery too and product looks very good quality!
Quality of product is superb and arrived much sooner than I was expecting. Overall a a amazing purchasing experience.
Very efficient and quicker turnaround than stated, product very much as expected and works very well
Clear vinyl pergola cover, good quality, will wait to see how it stands up to the elements
Overhaul very good prompt attention good packaging and prompt delivery
The website was easy to use, the follow up questions and advice were helpful and the products are good quality.
I sent my measurements in on site received cover and doesn't fit
Contacted company to be told they can offer 30% discount but the cover is not what I orders no reply yet
Hi Stuart, we regret the inconvenience this has caused you. We have sent an email to the email address linked with the order with all updates on how to proceed. We would appreciate it if you could respond to us in the same email and let us know how we should continue. Meanwhile, please do not hesitate to contact us via our phone or chat helplines, which are open 24 hours a day, seven days a week. We appreciate your time in reading this and doing business with us.
Ordered a number of airbags to support our garden furniture covers through winter and avoid water collecting on the top. Everything arrived very quickly and was of great quality.
This company produce and deliver high quality covers for patio furniture, lasts 10 times longer than traditional heavy duty tarpaulins.
The curtains are the same.
Fab all round! This was great from the start to the finish and perfect. I would like to order something else and will go back online soon to do so.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kate, it brings us great joy to hear about your experience with us, and we look forward to hearing anything you have to say that will help us better since there is always room for improvement in terms of customer experience.