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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,528
value
72
shipping
73
quality
13,271
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14,842 reviews

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GB
1 review
0 helpful votes
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Great product
June 22, 2023

Really good product perfect for what i needed and came promptly.

Date of experience: June 22, 2023
GB
1 review
0 helpful votes
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Overall, a good service from Covers & All. Ordering online was easy and the measuring advice was sound. Delivery was well within the times specified on the order but the items were sent in two separate packages which arrived a few day s apart. The furniture cover was high quality and made of a tough durable material with lifting handles and is well made. The cushion covers are also made of a high quality material and are a good fit, however there was a manufacturing fault that left a 5" seam unstitched. I should have reported it and I've no doubt they would have sent a replacement or repaired it but I was impatient so just stitched it up myself. I would recommend Covers & All and will use them again.

Date of experience: June 22, 2023
GB
1 review
0 helpful votes
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A good product and service
June 21, 2023

No problems with following the instructions to complete my order, however there should be an option for the measurements, to choose between feet/inches and meter/Centimetre.

Date of experience: June 21, 2023
GB
1 review
0 helpful votes
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Satisfied
June 21, 2023

Arrived slightly later than first stated but in good condition everything o.k.

Date of experience: June 21, 2023
GB
1 review
0 helpful votes
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Pleased
June 21, 2023

Good quality. Quick service kept updated as to order status

Date of experience: June 21, 2023
GB
1 review
0 helpful votes
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As above
June 21, 2023

I received several emails to check absolutely on the sizes measured and they fit absolutely perfectly. The material used was heavier duty than expected, almost rubber coated. They should last a long time thanks.

Date of experience: June 21, 2023
GB
1 review
0 helpful votes
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Cover
June 21, 2023

Seat Cover - good and arrived as expected. Thank you

Date of experience: June 21, 2023
GB
1 review
0 helpful votes
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Almost perfect
June 21, 2023

I was contacted twice to confirm sizes and I was assured the opening would be at the bottom. On arrival the cover opening was at the back so it does still cover but may allow water ingress in severe weather. Couldn't be bothered to complain. The material is sturdy and well made good value.

Date of experience: June 21, 2023
GB
1 review
0 helpful votes
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Happy customer
June 21, 2023

Very pleased with service and quality product, thank you

Date of experience: June 21, 2023
GB
1 review
0 helpful votes
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Inches
July 21, 2023

Very good Only down side was the use of inches when now every thing is in mm. Also the descriptions and drawings going back and forward. Once completed the cover fitted perfectly and arrived promptly

Date of experience: June 21, 2023
Veeni M. — Cover & All UK Rep
over a year old

Hi Stephen, we appreciate your feedback on the fitting and the quality of the cover. Having trouble converting the measurements can be frustrating at times. We will definitely address your feedback. If you require any assistance placing the order, simply reach out to us via our 24x7 chat utility or phone number. As we manufacture bespoke covers, we take all measures to prevent any fitting issues and to provide the perfect fit.

We do acknowledge that there is always a scope for improvement, so it would be great if you could share your ideas for a better customer experience. Thanks again.

GB
1 review
0 helpful votes
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Good service
June 20, 2023

Good service. Timely arrival of quality product. Pleased with it when arrived

Date of experience: June 20, 2023
GB
1 review
0 helpful votes
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Great Service
June 20, 2023

Thank you, it was a very impressive service. I will definitely contact you again.

Date of experience: June 20, 2023
GB
1 review
0 helpful votes
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Brilliant service
June 20, 2023

Easy and straightforward, professional responses from the company. I'll definitely be using them again!

Date of experience: June 20, 2023
GB
1 review
0 helpful votes
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Second one
June 20, 2023

First one great quality so ordering another to match

Date of experience: June 20, 2023
GB
1 review
0 helpful votes
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Great covers!
June 20, 2023

Brilliant quality covers and service is excellent. Great value for money too!

Date of experience: June 20, 2023
GB
1 review
0 helpful votes
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Good quality and fits where I wanted very well but slightly oversized. As instructed I measured between the fixing points but when it arrived there was no allowance for the turnbuckles or any ropes. Was overall happy as I had the ability to move some of the fixing points to create the space needed but would advise checking carefully dimensions you are providing and possibly reducing slightly.

Date of experience: June 20, 2023
GB
1 review
0 helpful votes
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Great service
June 20, 2023

The cover that was made and shipped was great and hassle free.

Date of experience: June 20, 2023
GB
1 review
0 helpful votes
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Custom Bench Cover Design 2-
June 20, 2023

Pleased with product. Difficult to identify the correct contact address for uploading photos about the order and some difficulties later in communication, but I was glad the company double-checked things with me before making my cover.

Date of experience: June 20, 2023
GB
1 review
0 helpful votes
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Good service & product
June 20, 2023

The customer team answered all of my questions and the product came on time. Good service and product!

Date of experience: June 20, 2023
GB
1 review
0 helpful votes
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Good waterproof sail
June 20, 2023

Good website ordering, prompt delivery, quality product, not sure on the unnecessary features (additional mounting hoops)

Date of experience: June 20, 2023