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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very quick efficient service very happy with the fit and quality of the covers
Well made and accurate size as requested.
Fitted with bungee cord and buttons fixed to top and both sides. Does not look like it will move at all very sturdy.
Will try other sides for winter use so all 3 sides will be protected.
I was astounded at the quality and perfect fit of our bespoke outside table cover. It is made of robust material and has good quality fittings to secure for all weathers.
Staff vert helpful on chat. Back and forth with measuring bot worth it for fit.
Strong thick well made cover, took a bit of time and my only criticism is I received no updates on the progress while it was being made, only when it was being delivered, I had to email the company to check they actually had received my order.
Bit pricey but I think it should last a few years.
Absolutely perfect! Great quality fabric and workmanship. I have recommended this service to all my friends and family.
This is a very well-made cover and I am sure will last a considerable amount of time. Unfortunately, my bench has sloping legs and I didn't allow for this in my measurements, so the cover does not pull right down (Hence no photo). However, this is my mistake and not the mistake of the company. Please allow for this if you have a similar bench. Overall, Im very pleased and wouldn't hesitate to order again.
Great service, fast and efficient. And the pergola cover is excellent quality!
Cover looks perfect, exactly how I wanted. Delivery as well didn't take long.
Good quality, reasonable production and delivery times. Will recommend
Easy to use website, good choice of colours and sizes. Almost anything seems possible.
In order to choose the correct design for my covers, I was assisted by really helpful and knowledgeable sales representatives. They even asked me to send photos of my furniture so wecould discuss how to measure accurately.
I was then sent mock up designs to approve before manufacture started. Using this service adds an extra two days to the process but is well worth it!
I was informed of the dispatch (from the factory in India) on the Monday and the package arrived on the Thursday morning. Unbelievable considering parcels take forever to be delivered even when posted in the Uk. What a fantastic service!
The items were well packaged and were exactly what I had hoped for...in fact even better quslity than I expected. I cannot recommend more highly.
A few weeks later than expected - so arrived when I wasn't home - need to confirm all okay when I return!
Hi Kim, we regret the inconvenience caused. Once you are logged into your account and if the products are added to your cart, the products are saved. In case you face such issues, as the first step in troubleshooting, you may clear the cache and cookies of your browser or login using a different browser. In case the issues still persist, you can always reach out to our 24 X 7 call or chat helplines.
I have ordered from this company before and the products while expensive are very well made.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ray, we regret the inconvenience this has caused you. We have worked hard to make the website as user-friendly as possible. Please be assured that we have received your order and will process it as per your shared dimensions and comments on the order. We do acknowledge that there is always a scope for improvement, so it would be great if you could share your ideas for a better customer experience. Thanks again.