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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I ordered a round table top cover and I'm very pleased with the product and the experience overall.
Excellent product purchased to cover and protect medical equipment
Very quick and fit perfectly. Very easy to put measurement in online
I am pleased with my covers. Easy to put on and remove very good quality. They look like they will last for years. Prompt service.
3 out of 4 custom products received are all well made and quality good.
However one of the orders was proving difficult to agree the design so a refund was asked for.
The refund was a store credit initially and it took much chasing, on my part, to have it added to the card I paid with.
Dear Russell,
Thank you for taking the time to share your experience with us. We're delighted to hear those three out of the four custom products you received met your expectations in terms of quality and craftsmanship. Your satisfaction with these items is very important to us.
We sincerely apologize for any inconvenience you may have encountered with one of your orders. We understand that the design approval process became challenging, leading to your decision to request a refund. We regret that the initial refund in the form of a store credit did not align with your preference, and we appreciate your patience as we worked to resolve this issue.
We understand that the process of transferring the store credit to your original payment card took longer than expected, and for that, we deeply apologize. Your feedback regarding the delays in processing the refund is invaluable to us, and we will certainly use this input to improve our service moving forward.
Your satisfaction remains our top priority, and we're grateful for your understanding and patience during this matter. Should you have any further questions or concerns, please do not hesitate to reach out. We value your feedback and look forward to serving you better in the future.
Warm regards,
Be sure to double measure! It would be good if you could give an option on the velcro. I wish I could link the curtains together. By having velcro on different sides
Measuring in inches, really! Also I would like a shorter head, only wanted 200mm
Fitted perfectly, well made. Very pleased. Followed all our measurements accurately.
My experience with Cover & All was seamless from start to finish. It was easy to calculate the sizes I needed and the quality of the product is excellent. I will be a repeat customer.
Several queries from cover & all as they knew we had not measured properly.
I ordered a BBQ cover and provided all the measurements with a photograph as requested, however, the tab were concerned that something wasn't right so I was contacted to validate the measurements and send some additional photos. A lot of companies would have just sent what I had originally requested so I was very reimpressed that they validated everything before producing my order.
Had to add fabric to make it fit and why a min of 50 charictersin this section
Hello Paul,
We greatly appreciate your review. We apologize for any confusion or inconvenience that may have arisen from your recent experience. We'd like to highlight that the size guide is prominently featured on the product page, providing a more precise understanding of the dimensions. We recognize that this detail might not have been immediately apparent, leading to the misconception that the two sides were identical. We sincerely apologize for any misunderstanding that may have resulted.
It's important to emphasize that we have meticulously adhered to the specifications as outlined on our website and in your order.
If you require further clarification or have any additional concerns, please don't hesitate to contact us. Thank you for your understanding.
Best regards,
Quick and easy website now just got to get the foam to fit inside it now
I have been struggling to find a replacement cover for my fire pit so was thrilled when I found this site and it's been so easy to use and order from.
Customer advisor helpful with choice of fabric at point of purchase.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sean,
Thank you for sharing your feedback with us. We are genuinely sorry for any inconvenience you've experienced. We apologize for the cover not fitting as expected, despite your precise measurements.
To better assist you, would you kindly consider providing photographs of the cover? You can easily do this by raising a ticket through your Covers & All account or by sending the images to [email protected]. Our dedicated team will thoroughly assess the situation and work to offer the most suitable solution available.
Once again, we apologize for any disruption this matter has caused. Your patience and cooperation are greatly appreciated as we strive to address and resolve this situation promptly.
Thank you for your understanding.
Best regards,