On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I'm hoping that the cover measurements are ok as a recent purchaser recommended you he placed an order.
I have upgraded my order so hopfully fingers crossed all will be okay
Thanks Pete
Problem with length of pulley and poor email address not recognised so unable to send through details where I need help
Thank you, Paul, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Thank you, Carolyn, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Used company before and very pleased with product and fast delivery.
Hey Derek! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Painless order processing, mind you putting the measurements into an iPad in bright sunlight was not easy.
Hey Nick! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Excellent service and high quality product. Delivery was tracked fast and efficient
Thank you, Andrew, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Thank you, Iain, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Cover fits cushion perfectly. Due to weather haven't had a chance to test it fully yet but it looks just the job!
Thank you, Kate for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Ordering was simple and delivery was before original planned date.
Hey Ross! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to order and quick to arrive, kept me updated on progress of order.
Hey Kenneth! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
I'm very disappointed; I didn't want to leave a review but thought about it and felt like I should. After numerous discussions with the team and looking at all the pictures on the website and the links provided, I'm very disappointed that the product didn't turn out the way it was presented to me. I provided exact measurements, as can be seen in conversations, but the product doesn't conform. Very very sad customer 😞
Easy to find what I wanted, enter product dimensions and place order. The company contacted me to clarify some of the dimensions, which helped ensure the covers would fit correctly. I am very pleased with the covers. The quality is very good and they fit perfectly.
Hey Martin! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
No problems at all, as ordered and delivered on time.
Thank you, Hazel, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
From.start to finish, this company are brilliant.
The covers are very good quality.
The operative that I communicate was extremely helpful.
Hey BH! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I need to change a measurement and they sorted this out with me and items came quicker than indicated.
Thank you, Jamie, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Hey Gemma! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very easy website to use. You get exactly what you need made to measure. Great choice of materials and finishes. Highly recommended.
Hey Paul! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I ordered 2 items, both replacement covers for various size/shape seat cushions, and they both arrived on time, perfect fit, great quality and all for just under £30. Thank you!
Thank you, Gemma, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Hey Jarod! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Peter, for letting us know we were able to help you out! Kindly rest assured we always deliver our products according to our customer's requirement. If you have any questions or need any assistance in the future, please feel free to Reach us by Phone:
+441506537158. We look forward to serving you again!