On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ease of ordering, good website easy to use. Quality products which I have come to expect from this company
Only comment is I am very surprised this did not come with a bag or cover when the item is not in use.
Thank you for your feedback. We apologize for any inconvenience caused. While the cover does not come with a bag, we appreciate your suggestion and will pass it along to our product team for consideration. If you have any other questions or need further assistance, please don't hesitate to reach out.
Hey Kristy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Adrian! We are obliged to receive 5-star rating from you. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Thank you, Steven, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products and services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Great website for creating the order and choosing options. I was really impressed with the range of options available and found what I was looking for
Hey Stewart, we're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Telephone agents great but not sure they are geared up for bespoke covers - mine took 3 months to get to me and lots of follow up emails and phone calls to clarify
Hi Susie,
Thank you for sharing your review. We appreciate your feedback and would like to clarify the situation regarding your order.
Our team attempted to reach you via phone because we were unable to get a response after our design team sent the mock-up for your approval. These follow-up calls and emails were intended to ensure that we could proceed with your order accurately and in a timely manner.
We apologize for any inconvenience this may have caused and appreciate your understanding.
Can't say any more than the title - absolutely brilliant. Can't fault anything about the transaction. Will be coming back for more covers for new garden furniture, BBQ etc - (have just moved to a new home) - no comparison at all with covers we've bought in the past.
Hey Lyn! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Quality of product is excellent. Communication was faultless. More than happy with the product and hope to do do business in the future.
Hey Alan! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
All good, covers were the expected size and the quality was very good, particularly for the price
Hey Rebekah! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent site and very easy to navigate which was evident on receipt of the completed coffee table cover.
Hey Brian! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent site and relatively easy to navigate
Quick and straight forward. Quality PR duct and easy service
Hey Nicholas! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
The whole shopping experience was great! Goods delivered in time and will no hassle!
Hey Rohini! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Linda! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The tarp is Great quality material and the reinforcements look good but the colour is way lighter in colour than Olive Green which is a big shame for me. There is a small tare/line in the material that I can see direct day light through. Overall though it's a good product. Shame about the colour. Cannot upload photos as they are larger than 5mb 😔
Hey John! We sincerely apologize for any inconvenience that has been caused to you. We request you to raise a ticket from your account by using 'Help and support' option and our team will help you with all the concerns. We are delighted to hear that you are pleased with the quality of the product. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Out when FedEx tried to deliver, couldn't get on website to give delivery instructions, but they called me and delivered as instructed the next day.
Hey Sally! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Hey Barry! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to use and a simple process can't fault the product well made and sturdy
Hey Lawrence! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Fantastic service - recommend in a heart beat. The quality of the cover is great.
Hey Joe! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The quality of the cover was great, and the personalised print really makes it stand out. Delivery was slow, though, and is the only reason I didn't give 5 stars all round.
Hey Kay,
Thank you for sharing your feedback. We will certainly address this with our team as an opportunity for improvement. Your satisfaction is our highest priority. If you have any further questions or require assistance in the future, please don't hesitate to contact us. We're here to assist you and ensure that your experience with us remains positive!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Gary! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!