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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I ordered a made to measure cover for my L-shaped garden furniture and supplied measurement. Within 24 hours I was contacted by a designer explaining my measurements did not seem quite right. They were right and I was able to supply the correct ones to ensure a great fit
Cover was exactly what I wanted and the personalised detail added a special touch to my grandson's room.
Hey John! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great service, efficient and very well made vinyls. I've used it for an animal hutch outside during the winter to shelter from wind and it's perfect.
Hey Charlotte! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
No offence but for this price you can get them from eBay or Amazon and al leats guy get what you order.
Hey Gheorghita! Thank you for your feedback. We're sorry to hear that you’re not completely satisfied with your purchase because of pricing. We want you to know that we offer a range of discounts and promotions available on our website that could help make you get your next product at attractive pricing. You can use those discount codes during checkout to receive savings on your orders. If you have any specific concerns or if there's anything we can do to improve your experience, please let us know. We value your feedback and would appreciate the chance to resolve any issues and better meet your expectations.
Arrived on time and I was able to place an order from using them
Hey John! We are delighted to hear that you are pleased with our product and service. We'd like to mention that a three-star rating is generally considered a neutral or negative review. If you felt positively about your experience, we would greatly appreciate a five-star rating. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy website with clear pricing and quick to arrive once I'd put the order in.
Hey Rebecca! Hank you for your positive feedback. We're pleased to hear that you had a great experience with our website, found the pricing clear, and appreciated the quick delivery. If you have any further questions or future projects, feel free to reach out. We’re here to help!
Very good from start to finish The covers fit perfectly on the chairs
Hello! Thank you for your feedback! We’re delighted to hear that you’re very pleased with your choice and that the covers fit perfectly on your chairs. It’s great to know you had a positive experience from start to finish. If you need any further assistance or have more projects in the future, feel free to reach out. We appreciate your business!
Arrived extremely promptly and seems good quality. Could do with another strap but we live in a very windy area
Hey Jon! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Ordered a rectangular table cover, couldn't find in shops, it's an easy to use website. Delivered on time, good quality material used very robust. Sensible price and made to measure, fits perfectly. Will order again in the future. Recommended
Hey Rickie! Thank you for your wonderful feedback! We’re thrilled to hear that you’re satisfied with the quality, fit, and ease of our website. We look forward to serving you again in the future. If you have any more needs or questions, feel free to reach out. We appreciate your recommendation!
Great service to say the covers are made to measure, it only took a couple of days to arrive, and it fit like a glove
Hey Michael! Thank you for your feedback! We’re delighted to hear that you’re pleased with the service and the fit of your custom cover. If you need any further assistance or have additional orders, please don’t hesitate to reach out. We appreciate your support!
The website is easy to use and the product is good quality, and comes with ties
, lot of confusion with the mock up and design and sorted it after a lot of calls but the floor manager. The telephone operator are clueless and work from a script,little product knowledge
The follow up on custom shapes is lost in time
Hello Jai, thank you for sharing your feedback with us; we truly appreciate it. We would like to assure you that we processed your order as quickly as possible. We also understand that you requested a change in dimensions after the sunshade had been cut, and our team did their best to accommodate this request. Your feedback is valuable to us, and we see it as an opportunity to improve. We will strive to provide an even better experience next time. Thank you again for your time and input.
Really well made and fit perfectly. They look great. Thank you!
Hey Catherine! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Everything better than expected, superb covers
Used the company previously
Hey Christine! Thank you for your feedback and continued trust. We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Superb site, ordered covers before so came back, excellent quality
The cover was delivered and fitted the needs perfectly, I was kept up to date about all stages of manufacture and delivery, very good service
Hey Harold! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The product arrived and packaged well. Great communication from start to finish ensuring we got the right bespoke made waterproof sail to fit our garden space. I was particularly reassured by the sharing of the final design before it went to manufacture to ensure we were happy with the measurements. Delighted with the product. Looks great and the steel wire stitched into the outer seams will ensure the sail keeps its shape and lasts for years.
Hey Paul! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The ordering process was easy and standard delivery was much quicker that expected. Customer service via Instagram was quick and efficient also.
Hey Luke! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good quality product delivered as promised. Delivery cost could have been waived off considering the price of the product.
Hey Anand! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The site was easy to use but upon receiving my order I was extremely disappointed with the product
Due to the pull cord not going fully around the opening as I was lead to believe the material and general construction of the cover is good quality
Hey Kevin, thank you for sharing your feedback; we truly appreciate it. We could have added the drawstring around the periphery for a better fit, but by the time you reached out, the order had already been packed. For future orders, if you have any special requirements, please make sure to mention them in the 'Specific Instructions' box on the product page or give us a call. If there's anything else we can assist you with, please don't hesitate to let us know—we're here to help!
Overall good experience dealing with professionals and good quality products. They have been delivered earlier than I expected initially.
Hey George! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
It took a long time to process and be delivered and not really the final shape I thought it would be but it is very good quality material but also very expensive.
Hey Julie, we understand that there was a delay in processing your order, as we needed additional measurements to create the product in the perfect shape. Unfortunately, this happened twice—each time the designer requested or confirmed the measurements, the response from your side was delayed, even though we followed up. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your experience with us remains positive!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Peter! We are delighted to hear that you are pleased with our service and also with the product fit. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!