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Covers & All Canada Reviews Summary
Covers & All Canada has a rating of 4.2 stars from 3,578 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All Canada most frequently mention good quality, customer service and fast delivery. Covers & All Canada ranks 10th among Home Decor sites.
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De plus pas possible d'appliquer le code promos à l'achat. Sinon très bonne expérience, les produits sont tel que désiré, reste à tester s'ils sont imperméable mais ils m'ont l'air d'être fait d'un tissus de bonne qualité.
This team were on top of my order, double checking the measurements and address…I am a very happy customer
Make sure if you order to get your measurements exact and re-validate with the design team. My only concern is the back and forth I had with customer service to get this error fixed, I wish they had a way to re-use / fix the incorrect one.
To many bull$#*! fake looking stuff from site How likely is it that you would recommend Covers & All to a friend or colleague? How likely is it that you would recommend Covers & All to a friend or colleague?
The proper questions were asked to ensure that the final product fit properly, delivery was prompt, price was reasonable.
Custom cover. Built as requested. I liked the process. Professional
I am very pleased with the custom cover I purchased from Covers&all. Their team was very good to deal with.
Ordered two different colour cushions. Arrived as the same colour. Will not address different colours even having sent video and photos.
Poor customer service.
Curtains are great. For the money, better than making them yourself. Unfortunate they can't actually be a Canadian made product.
I have ordered covers from here before and quality has always been very good and the fit has been good: this one is just a bit big but better than too small
So far so good. Relatively easy and quick to order cover
We needed a custom size for our back fence. C&A came to the rescue. Product is excellent quality.
Easy website to use and the product was delivered promptly. Fits perfect and looks good
The project eventually got done properly. My one reservation was the process. It was difficult to communicate what I wanted in a way that I was sure the instructions we understood. To begin with the 20% off site wide is misleading. There is an upper limit to the discount but that is never mentioned and felt like i was not applying the code properly. The other issue is additional charges. While I was fine with the additional charges the billing process is convoluted in that I need to authorize charges to my CC without knowing what was being charged. The CS rep told me to authorize the charge and if there was a discrepancy they would refund me. Not a way to do online transactions in 2023.
Hi Robert, we want to sincerely apologize for the challenges you faced during the project process. It's disheartening to hear that the communication and transparency fell short of your expectations, and for that, we extend our deepest apologies.
Regarding the 20% off site-wide promotion, we understand the frustration caused by the lack of clarity on the upper limit. To avoid this, we have mentioned all the details in the Terms and Conditions of the coupon codes. The same can be checked at https://www.coversandall.ca/coupons.
Additionally, we want to address your concerns about the billing process and the authorization of charges. It is regrettable that you found the process convoluted, and we understand the importance of clarity in financial transactions. Your feedback has been noted, and we will review and streamline our billing procedures to ensure a more straightforward and customer-friendly experience.
If there are specific details or discrepancies in the charges that you would like us to address, please do not hesitate to contact our 24/7 call or chat helplines. We are here to assist you and ensure that your concerns are resolved to your satisfaction.
Thank you for providing us with the opportunity to serve you, and we look forward to the chance to regain your trust in the future.
Amazing and easy. Great experience. Would recommend to anyone.
Excellent service, fast delivery, well made cover! Highly recommended!
Great fit with very durable fabric. As advertised.
My brother in law told me about your company. He helped me measure my furniture to place my order. I am extremely happy with all of the covers I ordered.
Great ppl who helped me get me product warranty! I was happy the warrantied the first product. I'm hoping the zippers don't fail on this one.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Luca, thank you for taking the time to share your feedback regarding your recent experience with our product and customer support. We sincerely appreciate your insights, as they play a vital role in helping us improve our services.
We regret any inconvenience caused by the back-and-forth communication required to rectify the error in your order. Your suggestion about having a more streamlined process for correcting errors is duly noted, and we will certainly explore ways to enhance this aspect of our service.
We understand that the process of getting the order re-shipped was frustrating, and we genuinely apologize for any inconvenience you faced. We value your patience throughout this process and are pleased to hear that our customer support team was able to find a resolution that met your satisfaction.
Your feedback is invaluable to us, and we are committed to using it to continually improve our processes and provide a better experience for our customers. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out.
We appreciate your business and the opportunity to address and learn from your concerns. Thank you for choosing us, and we look forward to serving you even better in the future.