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CoutureCandy has a rating of 3.3 stars from 2,087 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 4th among Prom Dresses sites.
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Unfortunately, one of the dresses was too tight in the top for me (size 4) and the other wasn't the best color on me.
I can't return them because they were on sale.
But they were still pretty enough (and at a bargain price) so I will just give them to a family member.
I think I could have made a better selection.
Quick shipping, the dress came exactly as pictured and true to size, it easy and enjoyable to order
It was okay. Ordered dress and it came but didn't fit. Returned within the five day policy and my full return price
The dress is BEAUTIFUL. The pictures don't do it justice. The bra is built it which is perfect if you have jugs that don't allow you to go braless.
I loved my shopping experience but the shipping was way too expensive. The only shipping option that I was offered for Canada was through DHL. It cost me $50 in shipping and $40 in custom fees just to get the dress. That's almost an extra $100. Your products are way too beautiful for you to have to lose ratings over shipping. Please reconsider.
Turn around for order was fast. Dresses to be viewed by bridesmaids on weekend. Fiance thinks they look great
It came within a week and the dress is beautiful. Very happy with my order.
Didn't give estimated arrival date The dress was a beautiful color fit well, but had to cut it off, was overall pleased with the dress.
Shipping and everything was smooth. Dress looked like the picture just wish the waist was a little bit smaller.
One of the dresses came with ugly beads that I wasn't able to tell online bc they didn't show a picture of dress in the black color. Now i'm stuck with it. You need to be able to view all colors in dresses.
Everything was good, the dress is a little big for me in length and on top, but that's typical for me to need those alterations. True to size =, very satisfied and can't wait to wear it at the wedding.
In this day and age, no company sells online, such expensive cloths and don't offer money back when you don't like your items its different if its custom made for you, then I may understand that they have to take some and all of your money! I bought two dresses that were already made and being sold.
2. I receive my package on thursday evening. Wasn't able to contact them on friday for return because i ould try my cloths on until friday night. I call as early as 6 am on saturday for an RMA and no one gets back to me until 1pm when all mailing offices are closed I am told if i mail after monday, i will forfeit 20% of my money. They forget that by 1/2pm on saturday, most stores are closed and where i live, i can mail on sundays due to Blue laws. As such tell if i done mail on monday, i will loose some of my money?
On another note, if i am so unhappy with them and i want my money back they will take 25% of my total cost! Really! Rel rip off. Please don't buy from them ever! You will regret it
Great tracking & notification updates. The dress was deliver as promised in 3-4 days
I have purchased from Couture Candy several times. I always get great communication and fast delivery. Also nice not paying sales tax.
Great selection, quality products, wide price range, good payment options.
The clothes are pretty and great quality. The returns however are HELL. No prepaid return shipping label or even an unpaid label, you have to write it yourself. That isn't the worst… you have to take photos of the front and back of the dress tags, photos of the box, photos of the ups tracking…. It's a major hassle. So many online shops that make it seamless. This is outdated and I'll never shop there again
I was skeptical about ordering based on negative reviews about the return policy. But, they were great about shipping the product very quickly (quicker than expected). They communicated multiple times with order confirmations and shipping updates. The dress looks even better than it did online.
Lining in blue dress need to be altered (too tight) Dress is fine other wise. The pink pearl is too large and Mon or Tues I am going to the tailor to see if they think it can be altered. Quality is excellent!
I just bought an elegant dress for my son's wedding at a fantastic price. I couldn't be happier! I knew I would have to invest in altering the size 6 dress down a size to fit, but buying it at such a great price was totally worth it. This is an original Montage Mon Cheri dress and the quality is very nice! I will continue to search for future dresses at CoutureCandy. This is the best site to shop for a mother's dress for a wedding!
Answer: They will only offer you store credit minus multitude of the penalties regardless of the reason for the return, oh and you will have to pay back the "free" shipping. DO NOT BUY from this company!
Answer: Hello Keelia, may I know your phone number please?
Answer: Absolutely they are authentic, my gown came directly from Daymor the designer.
Answer: Hi Irina! Thank you so much for showing your interest to CoutureCandy! To better assist you with your inquiry, kindly reach our Sales Team at 855-700-4239.
Answer: I feel your pain. I've had the same experience. JUST HORRIBLE COMPANY!
Answer: Hi Keelia, have you contacted one of our representatives? Thanks
Answer: Hi Sabrina, Thank you for your interest in our products. Please be advised that if you placed an order for dresses that is available today, we have a Processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery, for local orders. You may also check our shipping time frame here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi Sonia, Thank you for your interest in our products. Please be advised that if the dress is available today we have a processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery for local orders. You may also check the complete shipping time frames here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi. If you are not completely satisfied with your purchase you may send your item(s) for return within 5 days of receipt. We provide full Store Credit as long as the product is received in new condition. Any original freight/handling cost is deducted from your store credit if shipping was complimentary at checkout. All products on Sale are Final Sale and Not Returnable. You can review the full details here: https://www.couturecandy.com/pages/returns-and-exchanges
Make your special occasions even more memorable with our designer dress collections for different events. Events like prom and homecoming only happen once in a lifetime. Buy your dream prom dress online from our irresistible collection and make some heads turn at the party. CoutureCandy also has a collection of petite prom dresses and plus size dresses to encourage every woman to look and feel her best this Prom season. You can also shop for homecoming dresses at highly discounted rates from our special sale online.
Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as ...

