Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CoutureCandy

CoutureCandy

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate CoutureCandy?
grey stargrey stargrey stargrey stargrey star

CoutureCandy Reviews Summary

CoutureCandy has a rating of 3.3 stars from 2,087 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 4th among Prom Dresses sites.

service
552
value
282
shipping
280
returns
128
quality
934
This company does not typically respond to reviews

Instant Feedback

8,420 reviews

We monitor reviews for authenticity

Iowa
1 review
0 helpful votes
Follow Kim I.
Unfollow Kim I.
Share Review
Report Review

Missing item, but fast service
November 2, 2022
Updated review

I ordered the same dress in two sizes. When the package arrived, it contained one dress and a fabric swatch that I didn't order.

I can only guess that I received someone else's order.

Now I need to do a refund on two dresses, but I only have one! I already know the missing size 14 would be too big, because the size 12 is too big. I want my money refunded, but don't know how without the missing dress.

CoutureCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 2, 2022

Easy to navigate and all the info I needed
September 25, 2022
Previous review

Easy to navigate and all the info I needed

Date of experience: September 25, 2022
Florida
1 review
0 helpful votes
Follow Rosa G.
Unfollow Rosa G.
Share Review
Report Review

Very strict company and not easy to deal with
October 30, 2022
Updated review

They are so difficult to deal with. They repeat the same line they have been taught regardless of the situation. Definitely not ok with returning merchandise. They will give store credit even if canceling a day or a few hours after placing your order and they will tell u to read the company policy. Very strict and tough rules that makes it impossible to buy from them unless your are a billion percent sure if your purchase

Date of experience: September 30, 2022

Great web site
April 15, 2021
Previous review

Great web site

Date of experience: April 14, 2021
Connecticut
1 review
0 helpful votes
Follow Susan H.
Unfollow Susan H.
Share Review
Report Review

Terrible return policy
October 29, 2022

It is pretty sad that you make the returns so difficult, I had credit but now the credit is final sale, that is ridiculous and I will never shop here again

Date of experience: September 29, 2022
California
1 review
4 helpful votes
Follow Sarah G.
Unfollow Sarah G.
Share Review
Report Review

Damaged Dress
October 28, 2022

I received a damaged dress and contacted them within 24hrs to let them know about it as required by the store policy. It has been two weeks and I haven't received a return shipment label. It is illegal to sell damaged goods a refund to original payment method is compulsory.

Date of experience: September 27, 2022
Ohio
1 review
0 helpful votes
Follow Julie U.
Unfollow Julie U.
Share Review
Report Review

Purchased 2 different styles, and a few sizes for my daughter for homecoming. One of the boxes didn't even have a packing slip. You have to pay for the return shipping and you get a site credit. Oh, and make sure it's returned in 5 days! So, if you have to return good luck!

Date of experience: September 26, 2022
Louisiana
1 review
0 helpful votes
Follow Jocelyn N.
Unfollow Jocelyn N.
Share Review
Report Review

Dress
September 26, 2022

Dress lovely as pictured and delivery time was quick

Date of experience: September 26, 2022
Germany
4 reviews
1 helpful vote
Follow Cindy H.
Unfollow Cindy H.
Share Review
Report Review

Excellent service
September 28, 2022

Excellent service the price of the garment is reasonable with fast shipping. Their customer service is also easy to deal with like exchanges if needed

Date of experience: September 26, 2022
California
1 review
0 helpful votes
Follow Kelly O.
Unfollow Kelly O.
Share Review
Report Review

Dress as described
September 24, 2022

Shipping is a little slower than other sites I have purchased from. Unfortunately have to send dress back and worries on shipping time as wedding is coming up

Date of experience: September 24, 2022
Arkansas
1 review
0 helpful votes
Follow Laura V.
Unfollow Laura V.
Share Review
Report Review

Wonderful Experience!
September 21, 2022

The dress arrived within a few weeks of ordering. I was very pleased.

Date of experience: September 20, 2022
Minnesota
1 review
0 helpful votes
Follow Joleen J.
Unfollow Joleen J.
Share Review
Report Review

Dress for son's wedding
September 19, 2022

I was uncertain the size. I sent message to Courure and quickly responded back with suggested size and commented it would need alterations, which I expected as well.

Date of experience: September 18, 2022
Montana
2 reviews
0 helpful votes
Follow Ashley G.
Unfollow Ashley G.
Share Review
Report Review

Incredible!
September 18, 2022
Updated review

The help was great, such an easy to use website that's reliable, and incredible quality gowns! I do all of my shopping with Couture Candy!

Date of experience: September 18, 2022

Super easy and self explanatory, plus the products...
May 17, 2022
Previous review

Super easy and self explanatory, plus the products are phenomenal!

Date of experience: May 16, 2022
New Jersey
1 review
0 helpful votes
Follow Jesse Z.
Unfollow Jesse Z.
Share Review
Report Review

Gorgeous dress, good for clearance price
September 15, 2022

Website was easy to use, so much to choose from, shipping was very fast, dress arrived in perfect condition; only minor flaw is the zipper sticks a little, but it fits perfectly and I would definitely shop here again

Date of experience: September 15, 2022
Texas
2 reviews
1 helpful vote
Follow Cecilia I.
Unfollow Cecilia I.
Share Review
Report Review

Eptx
September 15, 2022
Updated review

Is easy to navigate and to make the transaction. Would like to find dresses for curvy. I have to order a size up due to I am D cup.

Date of experience: September 15, 2022

Great customer service!
February 3, 2021
Previous review

Great customer service!

Date of experience: February 3, 2021
New York
1 review
0 helpful votes
Follow Gulishat X.
Unfollow Gulishat X.
Share Review
Report Review

Gulia
September 15, 2022

Разбираюсь в качестах, умею выбирать по красивые наряды

Date of experience: September 15, 2022
Michigan
1 review
0 helpful votes
Follow Cynthia N.
Unfollow Cynthia N.
Share Review
Report Review

Wedding guest dress
September 13, 2022

Searched for dresses and had no problems in finding what I was looking for.

Date of experience: September 13, 2022
Maryland
2 reviews
0 helpful votes
Follow Jean G.
Unfollow Jean G.
Share Review
Report Review

Satisfied customer
September 13, 2022

A rewarding and satisfying shopping experience
Found what I was looking for.

Date of experience: September 12, 2022
Virginia
1 review
0 helpful votes
Follow Suman L.
Unfollow Suman L.
Share Review
Report Review

Beautiful Dress
September 10, 2022

The dress is exactly what I expected. It's same as picture

Date of experience: September 10, 2022
Canada
1 review
0 helpful votes
Follow Nahid V.
Unfollow Nahid V.
Share Review
Report Review

Too big! Don't like the material. Took long to be delivered

CoutureCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 7, 2022
New York
1 review
0 helpful votes
Follow Madeline E.
Unfollow Madeline E.
Share Review
Report Review

Montage Lace Beauty!
September 5, 2022

I saw a fabulous dress in a local store but in a different color than I needed. Candy Couture had that dress in stock in the color and size I wanted so I ordered it! Simple and easy!

Date of experience: September 5, 2022
Illinois
1 review
0 helpful votes
Follow Gretta C.
Unfollow Gretta C.
Share Review
Report Review

Pink dress
September 4, 2022

Dress arrived within days and it was more beautiful in person than online. Dress is perfect and we will definitely order from you again.

Date of experience: September 4, 2022

From the business

Make your special occasions even more memorable with our designer dress collections for different events. Events like prom and homecoming only happen once in a lifetime. Buy your dream prom dress online from our irresistible collection and make some heads turn at the party. CoutureCandy also has a collection of petite prom dresses and plus size dresses to encourage every woman to look and feel her best this Prom season. You can also shop for homecoming dresses at highly discounted rates from our special sale online.

Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as ...