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CoutureCandy has a rating of 3.3 stars from 2,087 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 4th among Prom Dresses sites.
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I ordered the same dress in two sizes. When the package arrived, it contained one dress and a fabric swatch that I didn't order.
I can only guess that I received someone else's order.
Now I need to do a refund on two dresses, but I only have one! I already know the missing size 14 would be too big, because the size 12 is too big. I want my money refunded, but don't know how without the missing dress.
Easy to navigate and all the info I needed
They are so difficult to deal with. They repeat the same line they have been taught regardless of the situation. Definitely not ok with returning merchandise. They will give store credit even if canceling a day or a few hours after placing your order and they will tell u to read the company policy. Very strict and tough rules that makes it impossible to buy from them unless your are a billion percent sure if your purchase
It is pretty sad that you make the returns so difficult, I had credit but now the credit is final sale, that is ridiculous and I will never shop here again
I received a damaged dress and contacted them within 24hrs to let them know about it as required by the store policy. It has been two weeks and I haven't received a return shipment label. It is illegal to sell damaged goods a refund to original payment method is compulsory.
Purchased 2 different styles, and a few sizes for my daughter for homecoming. One of the boxes didn't even have a packing slip. You have to pay for the return shipping and you get a site credit. Oh, and make sure it's returned in 5 days! So, if you have to return good luck!
Dress lovely as pictured and delivery time was quick
Excellent service the price of the garment is reasonable with fast shipping. Their customer service is also easy to deal with like exchanges if needed
Shipping is a little slower than other sites I have purchased from. Unfortunately have to send dress back and worries on shipping time as wedding is coming up
The dress arrived within a few weeks of ordering. I was very pleased.
I was uncertain the size. I sent message to Courure and quickly responded back with suggested size and commented it would need alterations, which I expected as well.
The help was great, such an easy to use website that's reliable, and incredible quality gowns! I do all of my shopping with Couture Candy!
Super easy and self explanatory, plus the products are phenomenal!
Website was easy to use, so much to choose from, shipping was very fast, dress arrived in perfect condition; only minor flaw is the zipper sticks a little, but it fits perfectly and I would definitely shop here again
Is easy to navigate and to make the transaction. Would like to find dresses for curvy. I have to order a size up due to I am D cup.
Разбираюсь в качестах, умею выбирать по красивые наряды
Searched for dresses and had no problems in finding what I was looking for.
A rewarding and satisfying shopping experience
Found what I was looking for.
Too big! Don't like the material. Took long to be delivered
I saw a fabulous dress in a local store but in a different color than I needed. Candy Couture had that dress in stock in the color and size I wanted so I ordered it! Simple and easy!
Dress arrived within days and it was more beautiful in person than online. Dress is perfect and we will definitely order from you again.
Answer: They will only offer you store credit minus multitude of the penalties regardless of the reason for the return, oh and you will have to pay back the "free" shipping. DO NOT BUY from this company!
Answer: Hello Keelia, may I know your phone number please?
Answer: Absolutely they are authentic, my gown came directly from Daymor the designer.
Answer: Hi Irina! Thank you so much for showing your interest to CoutureCandy! To better assist you with your inquiry, kindly reach our Sales Team at 855-700-4239.
Answer: I feel your pain. I've had the same experience. JUST HORRIBLE COMPANY!
Answer: Hi Keelia, have you contacted one of our representatives? Thanks
Answer: Hi Sabrina, Thank you for your interest in our products. Please be advised that if you placed an order for dresses that is available today, we have a Processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery, for local orders. You may also check our shipping time frame here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi Sonia, Thank you for your interest in our products. Please be advised that if the dress is available today we have a processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery for local orders. You may also check the complete shipping time frames here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi. If you are not completely satisfied with your purchase you may send your item(s) for return within 5 days of receipt. We provide full Store Credit as long as the product is received in new condition. Any original freight/handling cost is deducted from your store credit if shipping was complimentary at checkout. All products on Sale are Final Sale and Not Returnable. You can review the full details here: https://www.couturecandy.com/pages/returns-and-exchanges
Make your special occasions even more memorable with our designer dress collections for different events. Events like prom and homecoming only happen once in a lifetime. Buy your dream prom dress online from our irresistible collection and make some heads turn at the party. CoutureCandy also has a collection of petite prom dresses and plus size dresses to encourage every woman to look and feel her best this Prom season. You can also shop for homecoming dresses at highly discounted rates from our special sale online.
Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as ...

