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CoutureCandy

3.3

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CoutureCandy Reviews Summary

CoutureCandy has a rating of 3.3 stars from 2,087 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 4th among Prom Dresses sites.

service
552
value
282
shipping
280
returns
128
quality
934
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8,420 reviews

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Mississippi
1 review
0 helpful votes
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Super fast shipping
September 4, 2022

Received the dress in less than a week. My daughter is happy with it.

Date of experience: September 4, 2022
District of Columbia
1 review
0 helpful votes
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I had been looking for a gown for the wedding for months and spotted exactly what I wanted on Couture Candy. There were only 2 left in my size and 12 people were looking at it. I pounced on it, hoping it would have the fit and quality I desired, and a few minutes later there were no gowns left in my size! When it arrived I gasped as I unwrapped it. Amazing quality, fits like a dream. Is way too long but it is easy enough to have it shortened. It is in my most flattering color--forest green. And I can't wait to wear it!

Date of experience: September 2, 2022
Colorado
2 reviews
0 helpful votes
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Dfficult and costly to return
October 1, 2022
Updated review

Easy to order, but difficult to return. Appreciate the friendly service rep, but return instructions were very complicated and annoying

Date of experience: September 1, 2022

Easy to order
August 25, 2022
Previous review

Easy to order

Date of experience: August 25, 2022
Washington
1 review
0 helpful votes
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Fantastic experience
August 31, 2022

Fast, beautiful and true to image. Love my dress so much.

Date of experience: August 31, 2022
California
1 review
0 helpful votes
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Best
August 28, 2022

Always satisfied to order with you and quality good

Date of experience: August 27, 2022
Maryland
1 review
0 helpful votes
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MOG
August 27, 2022

Difficult to find dress I wanted and then saw and ad on my browser and checked our CoutureCandy. Many dresses to choose from for which I wanted

Date of experience: August 27, 2022
Minnesota
1 review
0 helpful votes
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Homecoming Dress
August 22, 2022

Great! The dress is as expected and delivery was speedy.

Date of experience: August 22, 2022
Illinois
2 reviews
1 helpful vote
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Wedding Dress
August 18, 2022

I scoured the internet looking for the perfect dress when I came upon CoutureCandy and saw the most beautiful dress. It was different which is what I was looking for and form fitting which will make my fiance very happy.

I received the dress quicker than I had anticipated, it was as beautiful as the pictures and fit me like a glove.

I will definately be telling anyone looking for a great dress to check you CoutureCandy.

Thank ou for a great experience.

Date of experience: August 18, 2022
Colorado
1 review
0 helpful votes
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Read fine print!
August 18, 2022

Return policy is horrible, make sure to read the fine print on returns before you purchase from them. We had to pay a 50% restock fee, ridiculous!

Date of experience: August 18, 2022
New York
1 review
0 helpful votes
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The fastest and best
August 18, 2022

I ordered my daughter's sweet 16 dress online and we received the dress in a week. I will be purchasing more items from this store. Thank you so much Couture Candy

Date of experience: August 17, 2022
Georgia
1 review
0 helpful votes
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100/10
August 17, 2022

Dress is perfect, express shipping was on time! Thanks so much

Date of experience: August 17, 2022
Australia
1 review
0 helpful votes
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Save your money
September 16, 2022

The photos on the website are VERY misleading. I returned a dress due to the colour being vastly different and being poor quality - don't by anything that describes a dress as sparkly or shimmering - it is only poorly glued glitter which falls off EVERYWHERE along with any beading. I returned the dress at my expense and was given a credit - this is NOT a refund. Don't be mistaken - you cannot use the "credit" to buy any discounted dresses, you cannot use it to buy a dress of equal value as what you paid originally has been reduced to cover a range of their returns fees. You will need to pay for postage to return your dress and postage again if you buy another one using your "credit". I have been so disappointed in the whole way this company treats customers that I chose to let my $500 "credit" expire as it would have cost me another $300 to buy another dress because of the way their system works AND still not be confident I will like that dress either due to the quality issues. Absolute rip offs. Don't buy a dress thinking you have the safety of a returns policy. You will DEFINITELY end up out of pocket. Their credit IS NOT EQUAL TO THE PURCHASE PRICE. You will lose your money, stay away.

Date of experience: August 17, 2022
Tennessee
1 review
0 helpful votes
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Order mixups
September 15, 2022

Ordered 2 dresses. Tracking information said the pink one was on its way. The dress that showed up was the navy one. Then, last night the tracking information said the pink dress was going to be delivered by 6:30. At 7:21 and then at 7:23 I got text messages telling me the dress was delivered and picked up at the post office by an individual. I NEVER GOT THE DRESS.
I need a RA for the navy dress and I need to report the pink dress as stolen. I would like a refund on both dresses. Please help.

Date of experience: August 16, 2022
Texas
1 review
0 helpful votes
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Mother of the bride dress
August 14, 2022

I found this dress by googling the brand after leaving a dress store in San Antonio I found it right away and it was $250 cheaper I was amazed by the quality and how quickly they shipped the item.

Date of experience: August 13, 2022
California
1 review
0 helpful votes
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BEST PLACE TO SHOP
August 10, 2022

I accidentally typed in my old zipcode and they personally called me and emailed me the following day to fix the issue. Heard I was worried about getting my dress too late and somehow made it arrive in only 1 day! That left time for me to get it hemmed before the wedding! The dress fit PERFECTLY and was exactly as described. I'll only ever shop CoutureCandy for fancy dresses from now on.

Date of experience: August 10, 2022
Texas
1 review
0 helpful votes
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Party Dress
August 10, 2022

Excellent Experience. The dress came in time for the event and the size is perfect. I always have a great experience when ordering from this vendor. My go-to Mardi Gras Ball sight!

Date of experience: August 9, 2022
South Carolina
1 review
1 helpful vote
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The dresses offered are beautiful and well made. Customer service is excellent. Unfortunately, the sizes run VERY small, and measurements are smaller than those provided in the size guides. I had to return my items and reorder in a much larger size and have altered to fit. That is not unusual with formal wear, but it does make purchasing over the internet difficult. Take care, order big and don't wait until the last minute. But the challenges are worth it. These were beautiful dresses, and I will purchase from CoutureCandy again in the future.

Date of experience: August 8, 2022
Louisiana
1 review
0 helpful votes
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Great customer service
August 4, 2022
Updated review

Great guidance by couture candy representative via phone call.

Date of experience: August 4, 2022

Great dresses
June 29, 2022
Previous review

Great dresses

Date of experience: June 29, 2022

Wonderful as usual!
January 22, 2022
Previous review

Wonderful as usual!

Date of experience: January 22, 2022

Great experience
September 11, 2020
Previous review

Great experience

Date of experience: September 11, 2020
Texas
1 review
0 helpful votes
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So glad I ordered!
August 4, 2022

I'm never sure about online sites but there were tons of good reviews and the dress was cheaper than another site. Their processing was fast and my order shipped the next day, and I got it within the next few days. I was impressed!

Date of experience: August 3, 2022
Canada
1 review
0 helpful votes
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This brand is not true to size
September 3, 2022

Not true to size, quality not what I expected, so will be returning this

Date of experience: August 3, 2022

From the business

Make your special occasions even more memorable with our designer dress collections for different events. Events like prom and homecoming only happen once in a lifetime. Buy your dream prom dress online from our irresistible collection and make some heads turn at the party. CoutureCandy also has a collection of petite prom dresses and plus size dresses to encourage every woman to look and feel her best this Prom season. You can also shop for homecoming dresses at highly discounted rates from our special sale online.

Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as ...