Country Outfitter

Do not use they suck! Cannot even exchange or return boots even though they sent wrong size no kind of customer service whatsoever sell you something but that's about it can't help you after!

I tried to order a pair of boots and it declined my card. Yet, $141.69 ( the purchase price for the boots) was deducted out of my account. I called twice and got a run around. No follow up email or calls and I never received a purchase order for the boots, nor the boots. I have yet to see any of my money credited back into my account. This company is a bunch of thieves and I will be reporting it to my bank and to the authorities.

I'm writing this review as a warning to others after experiencing unacceptable customer service and shipping issues with Country Outfitter.

*Order Issues*

I ordered boots, but during checkout, the website automatically changed my shipping address to an old billing address linked to Apple Pay.

*Immediate Action*

Within one minute of receiving my confirmation email, I contacted Country Outfitter to correct the address. However, despite prompt action, my concerns were ignored.

*Unhelpful Customer Service*

Multiple calls, including one at opening time this morning, were met with uncooperative representatives claiming they couldn't assist.

*Additional Costs*

I tried to upgrade to UPS Premium for $20 and pay an additional $27 to reroute. However, even after paying, UPS stated that only the sender can request changes, making the upgrade impossible.

*Unresolved Problem*

Someone in another state is now set to receive my boots, leaving me out of pocket and potentially losing my entire purchase.

*Last Straw*

This experience has left a sour taste, and I will not shop here again. I urge others to beware of Country Outfitter's inconsistent customer service and flawed shipping processes.

Rating: 1/5

Would appreciate assistance resolving this issue!

I ordered black boots. BLACK. Even states that on my order confirmation, which I screenshot. I receive an email about boots being shipped, it states that they are brown. I contact the company. They say that although their website states that they are black, they are only available in brown. Why even have the option for black? Now I have to go through the trouble of returning and finding something new before Christmas.

Bought a ariat palm hat that was just trash, I didn't even attempt to return or exchange it because the $10 they charge for returns/exchanges wasn't worh it. The hat was damaged and when I tried to reshape it it just fell apart. I wouldn't recommend Aiat hats, country outfitter or boot barn.

The first time I ordered from this company (2021) I placed the order and my card was denied. So I ran my card again. Again denied. Gave up and decided to check my account bc I knew I had funds. Lo and behold I had been charged $500 TWICE. Called customer service and a kindly old lady gave me a huge apology, figured out my order, and within a couple weeks I had my refund and my purchase finally came. Fast forward to last week. I had forgotten the name of the company I'd had this experience with and ordered once again from Country Outfitter. Same experience with my debit card: card denied yet funds taken from my account. No email regarding an order being placed. Called and spoke to three different people over the course of the week and all gave me the run around. No responses to my emails. This company needs to be shut down for good. According to reviews here it is scamming countless people. Reporting them myself this week. AVOID!

I ordered some Ugg Platform Slippers for my girlfriend at noon on a Friday, and they arrived to my house by that Wednesday. Very pleased with the speed, and was shocked to see so many negative reviews. I was a bit nervous because of the negative reviews until I got the slippers in hand, but Country Outfitters did a great job with my order

Company sent me an email showing me a boot. You cannot click on it to purchase, it is NO WHERE in their catalog. When you email them, they keep telling you to send a picture, even though you have every time. No one know where of how to find the boot in the picture when you call them. Worst customer service. And when you call the parent company BOOT BARN, no one answers the phone, Ever. Guess the apple doesn't fall far from the corporate tree. I wont buy anything from them ever again.!

I was happy to order from their nice selection of boots that my GF absolutely had to have. Too bad when I received the shipment the condition and way it was shipped was incompetent to say the least. The box was too big for the boots causing the boots to move freely inside causing pieces of the boot hardware to come off. Not only that but the box was not properly sealed causing the piece to fall out! I would have gladly glued the end of the tassel back on. The return shipping was easy enough. I had to add packing to the box and taped securely. Not Hard! Why they couldn't take a few minutes to do the same thing when shipped is beyond me! OK So I received confirmation they received the return and was expecting an exchange from my request online and a follow up email to customer service stating exactly what I wanted. Then nothing... I searched my credit card statement to find a reimbursement minus $10. So I didn't get my exchange and paid $10 for terrible service. Clearly the people there are either incompetent OR malicious, denying me of my request AND charging me $10 for the experience. You gotta do better than this! I want to support and buy from businesses in America. You need to develop some pride in your work and realize how important small / medium businesses are in America.

I ordered a pair of boots and was charged immediately for them. The next day I was charged again. I called and was informed that the first charge was a hold and should be refunded within 24 hours. It had been nearly a week and I still did not receive a refund. It's ridiculous that this is how they charge people. They shouldn't have to take the money out of my account twice. I've never experienced this ordering from any other website. I called them again after 6 days and they said the charge would be refunded by the end of the day. It never was. I called again the next day after speaking with my bank. I told them what my bank told me which was that if they didn't refund it to request documents to send to my bank. It was only after I told them this that they finally authorized the refund. Also, when my order arrived the boots weren't even in a box from the brand I ordered. They arrived in a Boot Barn box with no paper or stuffing inside of them to keep their shape. The right boot looked like it was worn or defective. The stitching on the toe area was not centered and the bottom of the boot was scratched. I'm never ordering from them again.

I, too, had a problem getting a return label. Per the invoice enclosed in the box, it was shown that the boots were purchased through B--t B--n. I contacted B--t B--n to let them know I had tried on two occasions, a week apart, to get a response from Country Outfitter. The CSR I talked to at B--t B--n emailed me a return label by the end of the day. Also, I noticed that the customer service phone number for Country Outfitter on the invoice is different from their website. I will not be ordering anything else from this company. The boots were quality boots - Georgia - but the customer service leaves a lot to be desired.

I have to pay $10 some return fee, when i received the shorts clearly not matching the photos.it's not my fault they are selling not what advertising. Why do I have to pay for their mistake or lie? I will never buy from them again. Their wranglers shorts are just cropped jeans, there is no fringe and they are incredible wide like a skirt at the cut line. The worst shorts I have ever gotten. Never again will make this mistake again

Ordered my first pair of boots from here last week and they arrived today! Must say I was a little more than anxious to get them because of some of the comments and my history with online ordering... All my worry was for nothing... these boots are so beautiful and fit just as I had hoped. There is quality in the workmanship and the price was good as well! I will definitely be ordering more pairs in the future.
Thank you,
Barbara Martin

Omg. To say I was TERRIFIED after reading these reviews would be an understatement. I ordered last Thursday and then Friday I googled to see where there might be locations of this company just out of curiosity and I stumbled upon these reviews. I DO NOT usually spend this much money on myself so that made the whole situation even scarier. All weekend I was scared they would never come or they would be fakes or the wrong size or the wrong boots or something. BUT they arrived today right on time and THEY ARE AMAZING! They are first of all gorgeous, also the size is perfect, and the smell! Ahhh the sweet leather smell. These are quite possibly the best shoes I have ever owned and I may quite possibly never remove them from my feet. I am IN LOVE. I have no idea why so many other people had such bad luck but I just want others to know that it all worked out for me. The price was also incredible, definitely the best I found after searching many sites. So hopefully this company has changed the error of their ways and other people will start to have success stories like mine.

I have bought 5 pairs of their boots over the last 3-4 years... and I must say that I loved them... However, just recently I purchased another pair that was delivered to me 2 sizes too small... and due to the fact that I am a Canadian customer... they wanted me to ship their error back at my expense. I explained that first I wanted my purchase money back as once returned I would have no guarantee of a refund. They lied to me, sent me a fake return document, gave me fake dates to watch for on my paypal account... thank goodness I used paypal as it has purchase insurance... needless to say paypal has returned my money as this company did not even have the decency to respond. Beware... not customer friendly if you have any problems at all!