Country Outfitter

Never again will I shop at country outfitters. Ordered boots in an 8 1/2, they fit like a 10. After shipping them back for an 8 at my expense, I waited for a month and after contacting them 3 times by phone and then seeing that it was evidently cancelled because my charge went back to pending on my card, they told me they were on back order and would be shipped out in January 2020. I never cancelled my order, yet they evidently did and didn't notify me. Last call, advised me of back order, then I cancelled order. It cost me $10 for my aggravation. Still pending on my acct. Talk about scam.

I have overall had a terrible experience with Country outfitters. I am shopping from Australia, looking for western boots. I place an order on an item that is specifically advertised as available and ships "next business day", it wasn't until a week later I realised I hadn't had any confirmation email and noted my PayPal account stated "pending authorisation", upon reaching out they said there was a delay in the shipping, I waited and waited, no updates, so I reached out again, this is when they cancelled my order saying the boots were actually not in stock. Yet they are still being advertised on their website as available to ship next day in my size - go figure. Then I found another pair as they suggested and placed a second order, only to once again be waiting for some information/update on the shipping this time. They offered a 15% discount, but would NOT give me a discount code to put in at the checkout, they said I had to phone for the code (I cannot call internationally), so the only option was that they would apply the discount when the item is shipped. Once again I had to email after 5 days of hearing nothing to get an update, and to ensure they apply the discount code as promised. To which they did, but only "conveniently" when the item had been shipped which just so happened to be the day they replied to my email. Appalling customer service. They need to pick up their game with informing customers of the status of the order, it should not be something that constantly requires chasing up. All in all I placed the initial order on 31st July, and I am not expecting to receive my boots until 6th September. I will not be shopping with this website again and I will not recommend them to anyone.

I placed the first order which arrived 1 week late, it was the wrong size so I sent it back and asked for full refund. I placed another order on the 13th and received e-mail confirmation but never got shipped! I sent several e-mails asking about the status but I didn't get any response! I called today 8/19 and was informed that the order is cancelled because item is no longer available! I didn't get my first refund and my 2nd order was cancelled without even notifying me! I called American Express, filled a claim and will get my full refund for both orders. Do not order from this place!

I found a pair of cowboy boots online that I was in love with, and country outfitter was one of the two places that I found them on. Both had terrible reviews, but my friend had recommended countryoutfitter.com and said she had ordered there several times with no issues. I winged it and I'm glad I did! I received a confirmation email immediately, an email when they shipped with a tracking number attached, and an email when they were delivered. The boots were exactly what was pictured, true to size, and no issues at all with the quality of them. I got free shipping since the purchase was over $50 and also got a discount for signing up for their email list. The time between my confirmation email and delivery date was exactly a week. Definitely would recommend!

I ordered 2 hats in early June. The first arrived in rather bad shape but a death in the family caused me to forget about it. By July 6th, I realized my Stetson had not arrived. After some checking I realized County Outfitters had been notified by UPS that the box they sent arrived to them empty and damaged on June 26 and it needed replacement. I sent my first email with. Pdfs of the UPS screens and details requesting my hat as I needed it for a party on July 14. Automated email said response in 24 hours.
24 hours later nothing so new email. And 6 hours later a call. First. I was told it was my fault for not notifying them because UPS tells their warehouse and Customer service does not get the information?!? I replied kindly that had I not had the death in my family I likely would have noticed it sooner butvitvis not my fault you and your warehouse dont communicate. Then she said I'd have to wait weeks while they investigated. I reminded her there's nothing to investigate. UPS already completed that and I don't have my hat. She then promised she would overnight my hat so I would have it in time for my Friday event.
Friday came and went, nothing from this company who has already billed my credit card last month.
I went online to Sheplers, ordered my exact same hat for $5.00 less and got free overnight shipping. I sent an email the same day I ordered my new hat canceling my order. Today I called (since again no email response) and they had done ABSOLUTELY NOTHING ON MY ORDER AS OF 7/24/18, A FULL MONTH after notification by UPS and 4 emails and 2 customer phone calls. I requested an email certifying they were canceling the order and crediting my credit card and told them they lost a customer. He could have cared less. He first said i wouldn't get an email then when I asked for a manager he said, oh wait yes you will. You guessed it. Several hours later, my instant email I was promised detailing my credit is still not here. Use Sheplers. Their customer service and prices are top notch!

I ordered a vest from this company, it was supposed to be here in 5 days. After 6 days I called them, they assured me that it was in transit, despite the fact neither of the tracking numbers I was given worked. Called back a week later, they said it had gotten lost and that the item I ordered was no longer available, so they said they would refund my purchase. Now several days later I see they refunded the cost of the item and the tax, BUT THEY KEPT THE SHIPPING COST - ON AN ITEM THAT NEVER EVEN LEFT THEIR WAREHOUSE. I HAVE SPENT, WITH 3 PHONE CALLS, AT LEAST 2 HOURS ON HOLD. $#*! THESE PEOPLE.

I ordered a hat over a week ago. The website told me it was in-stock and would ship in 1-2 business days. Fast forward 8 days and I have yet to get a shipping confirmation. I tried to continually call their customer service only for them to hang up. Finally, I chose the option that I wanted to purchase a new item and what do ya know, they picked up. I was informedly item was backordered (what happened to it being in stock like I was originally informed?) I immediately cancelled and will NEVER shop here again.

DO NOT BUY FROM THIS COMPANY! 1-If you are ordering a new item they will pick up in 3 rings. To check on your orders, be prepared to wait up to 40 min for help before their system cuts you off!
2- Got an email saying my card was declined after I ordered a pair of boots so I ordered a second pair using the same card. They charged me for the second pair and then 3 days later charged me again for the original pair. The SECOND pair has been delivered, the first pair is apparently lost somewhere and I have to wait for my $219.99 until THEY TRACK THE PACKAGE THEY LOST!
3- I called on a Monday about the original pair and was told BY A SUPERVISOR that I would be getting a full refund in a day or two, 4 days later no refund. I called back only to be told I'd have to wait till the package was tracked on their end. Lies, LIES, LIES, LIES,,,,
BAAAAAD BUSINESS! HORRIBLE CUSTOMER SERVICE!

BUYER BEWARE!

This business takes money out of your account for shoes they know they do not have.

I placed an order online and they accepted the order. When my product didn't arrive via the expedited shipping I paid for I called and was told that they never had the shoes. They were on backorder for a month. The website never tells you that so YOU can decide weather you want to wait or not.

The messed up thing is that they took the money out of my account and lied about putting it back the next day as promised. This is day 3 and they still have my money.

NEVER AGAIN!