Country Outfitter

NEVER PURCHASE ANYTHING FROM THIS SITE! I ordered a pair of boots for $210. I waited a month just for them to tell me the boots were on back order. If they were on back order I would t have even purchased those. They should inform you before you purchase them! Then after they took my $210 out of my account they said I didn't have the funds for the boots so they weren't going to ship them? They already took the money out? So I call customer service and the lady I spoke to was a total $#*! that had an attitude with me? If you work in customer service learn to talk to people in a polite manner. This place is a joke just looking for money.

Order Boots, totally wrong boots sent them back. They received them 2.4 weeks ago and I still have not been credited for them to my credit card. I called and looked at the return policy and it states that you get credit 2-3 days after they received them. I called today and was wondering what was going on with my refund. She was telling me something totally different from what the Refund Policy stated. So I paid by credit card and it states that how I will receive my refund... that's a joke, she informed me they are sending out a check. I asked when will I receive it. She states she not sure. Some mail goes faster then other mail. I also mentioned to her that Country Outfitters are not in compliance with their Refund Policy. Her answer was Ill tell my supervisor. Don't order anything from them. Very very disappointed

As another person stated if you try your boots on and walk in them you will be hit with a damage fee. Bought my husband boots for Christmas. He tried them on and walked around our house with carpet and hardwood floors for maybe 5 minutes tops before he decided they were too big. All tags were still on them. Called customer service and was told the boots would be considered damaged since they were no longer new. Sent them back and just received an email saying $19.58 was being taken off my refund because the boots are no longer able to be sold. Purchased the correct size from another site and will NEVER shop here again.

Bought a pair of boots from them, they did not fit ( justin boots run big), returned the boots after trying them on and walked around my home. They accepted the return, then only refunded me partial payment stating that i had damaged the boots. Then they terminated the live chat (only way to talk to them, they do not have phone customer service). Anyway they had their first chance to leave and impression, BLEW IT. Would not recommend to anyone.

Ordered two Pair of jeans. Received the box about a week later. Opened the box and there was only one pair of jeans and the other pair was missing. The pair of jeans in the box appeared to have been cut with a knife. I then boxed the only pair I received and shipped back using their label. It took two weeks for them to get the return and then I was told (chat room, You cannot call these people) that I was going to be issued store credit for one pair. I cut and pasted their policy to the chat room that states I have the option of a full refund OR credit and I prefer the the full refund. But I expected a return for the missing pair as well.
Today is Oct. 27th and I have not seen anything. It was though, during the chat room correspondence, I was responsible for the missing pair and the damaged one. I grew tired of conversing through the chat room and waiting (ordered on 10/02) and had American Express take up the transaction which they promptly returned my money (love AE for their service). There was no apology from Country Outfitters, only delays and no action. I have been buying 80% of my clothes online for 10 years and have not ever had a bad experience like this. They have a lot of top brand products but I recommend you look elsewhere. EBAY and Amazon or 100 time their size and have the best customer service on the planet.

This company is a complete joke. I was sent two defective pair of boots and was lied to constantly by the chat room girls. The second pair that I sent back was returned to me almost a month later. THE SAME DEFECTIVE PAIR. These people are scam artists. They somehow were able to remove the negative Google reviews that you were able to view if you looked them up under google maps. I contacted the state of Arkansas and the Federal Trade Commission regarding their business practices. Constant lies and deception

Bought 2 pairs of boots. One poor fit. Sent back and got store credit. Ordered another pair of boots that also were awful. They would not give me my refund saying I used store credit so they couldn't refund my credit card. But I used the credit card for the original purchase. Around and around and around. I threatened better business bureau and contacting paypal. I have the chat transcript. Within 5 minutes of my threat, I called my credit card company and began opening a dispute. Lo and behold, within 5 minutes, my paypal account was refunded. Minus the lousy $5.
There is no phone number to call because it is just a recorded message that disconnects you. You can only chat and the person I dealt with was clearly a moron. I wish I had read reviews prior to purchasing but I saw "google trusted store".
STAY FAR FAR AWAY.

I bought some boots and promptly returned them because they didn't fit. Come to find out they charged me $5 to return AND they charged me another $5 for a damaged box! I emailed them explaining I didn't damage the box but they said I did. After a few back and forth emails I told them "that's fine if you want to charge me for a box I didn't damage but I will never shop with your company again and I will make sure and tell my friends and family of my negative experience". They didn't respond. They DON'T CARE about their customers. I regret doing business with Country Outfitter.

I purchased a few pair of Ariat jeans from this company, the actual button that holds them up came off after just a few months. I contacted them and they had me send the jeans back for them to evaluate, they sent them back and said it was normal wear and they would not replace them nor refund my money.

I have tons of other jeans that are 2-10 years old and the button is still intact. If this was a Wrangler or Levi Jean issue, they would send you a new pair...

Had to give it 1 star to post this review, company does not deserve that...
Spend your money elsewhere.

(Long story short, took over 2 flippin weeks to ship my ITEM!, about 3 weks to receive with shipping)

What a terrible company! After I purchased my item, I was given a prompt that said my item would ship in 5-8 business days. It's a little unusual that it would take much time just to ship it. But ok, I went with it.

2 weeks pass and I look my item and it still has not shipped. What the heck? So I try to contact them through email asking whats going on and if they had a number I could call to sort things out. 2 days later, I get a response and they said, " it's about to ship " and "we don't have a number we can give you."

At this point I was pretty agitated, so I just wanted to cancel my order since it hadn't even shipped yet. I clicked cancel. And apparently they have to "approve" your cancel. WHAT?! So 2 days later my item was finalllyyyy shipped. It took over 2 weeks for my items to even ship.

This is such a worthless company. Go through Amazon, because all their items are on there and they usually offer free shipping. Since these fat slobs are too lazy to get up from their computer to go to their warehouse and pick up your stuff and ship it. You'll be waiting probably close to 3 weeks to get your item like I did.

Ordered four pair of Dan Post Boots from the on-line catalog. The boots sent were Laredo Boots, not Dan Post as in the on-line catalog. They insisted the boots were Dan Post boots shipped in Laredo boxes by mistake, they communicated they were sorry about shipping the boots in the wrong boxes--(Bull!) The labels inside the boots clearly say Laredo, the boxes are labeled Laredo, the invoice and on-line catalog say Dan Post. This is clear "Bait and Switch". They stated they would not accept a return, but would give a $10.00 gift card to be used in a future purchase. I wish I had read their reviews prior to placing the on-line order. I am filing a dispute for payment with my credit card company, since Country-Outfitter seems unwilling to resolve this issue.

Don't do it! NO way... NO how! Placed an order on 4/8. $$ was taken IMMEDIATELY. Product was to ship in 1 business day but I did not receive any shipping info on 4/11 so I contacted them on 4/12 via Live Chat. Was informed that my order did not go through. WHAT? My $$$ is still gone! Also, 2 of the 3 pairs of boots that I ordered are no longer available in my size (imagine that!) Did I mention that they still have a hold on my $$$? Customer Service informed me they would reverse the charges but it would take 3-5 business days (it's already been on hold for 5 days). So here I sit with no $$$ because I paid for boots that I can not get.

Don't try to contact this company for any kind of help on your order. You can only contact them by email and they don't even respond to you. For spending as much money as people do on this site you would think they could afford a little better customer service. I ordered a pair of boots from this company. Money came out of my acct in minutes... The boots? Still waiting and I have heard nothing from the company about the shipping. Emailed the company and no replay. Don't waist your money at this place!