Country Outfitter

The poor reviews on this site--the customers obviously didn't read the return policies-or the discount exclusions. The customer that complained about not getting cyber monday prices--they were obviously trying to protect your identity. Cyber Monday is one of the exclusive times that fraudlent charges are made. Just because you don't read the fine print or don't understand doesn't mean it is the companies fault. I have made multiple returns with them over the years and have had no issues or major complaints. They have recently switched to not having a phone line--though I don't necessarily agree with that decision--they are always helpful on chat and email and respond quickly.

I ordered a pair of boots that were $348.00. When I got them they were damaged so I packed them back in the box... I didn't even walk around in them due to the visible damage (a chip on the front right toe by the stitching). I contacted Country Outfitters (CO) and told them the problem and asked how I return the boots. CO said that they would send me a return label by e-mail within 24 hours. CO charges each customer a $5.00 return label charge which the representative did not tell me during my initial call and I never saw mention of this fee when I ordered the boots. Well, I got an e-mail from Acumen Brands with an authorization number and an itemization charging me the return label fee of $5.00, to my dismay, as well as a shocking restocking fee of $52.20, I called CO and discussed this with Allison, a representative, I must say was very courteous and helpful. After checking, Allison said they would credit me with the restocking fee, but would not credit the $5.00 shipping label fee. Joyce, the inspector who checked the damaged boots before sending them out, told Allison and her supervisor that there were scratches on the bottom of the boots and that is why they would not credit me the $5.00 shipping label fee. Again, I never wore the boots except to try them on and I never walked in them. Beware if after reading this review that you order anything from this company! These hidden costs for return are outrageous and CO's policies are fraudulent! Word to the wise... find boots from a reputable company that will not charge you outrageous fees if you need to return them or any product, for whatever reason... mine just happened to be damaged boots sent from the get go!