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Cotosen has a rating of 2.1 stars from 956 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cotosen most frequently mention customer service, poor quality and wrong size. Cotosen ranks 46th among Men's Clothing sites.
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I didn't do enough research before ordering. This is a Chinese company. I have yet to determine the quality of the products because Shipping is taking FOREVER!
Very poor quality. Products came from Hong Kong. Sizes do not match American made sizes. Very dissatisfied.
I purchased 5 shirts for $159.95 on 1/20/22. They arrived on 2/17/22, but none fit, all too small and unwearable even though I ordered extra large. Haggled for a refund. (The website mentioned a "Items Change Request" but I never found one. I was able to get an email response from the company. Finally settled for $96 through Paypal Resolution and I donated the clothing to charity. I would have had to pay for international shipping to return the items. I would not recommend ever buying from this group.
Thier clothes are just okay. If you have any issues like size, return, exchange, etc. get ready for a HUGE delay and expense! No response, slow response, unsatisfactory options, etc, etc! I will NEVER use them again!
This site is a scam. They take your money and send you nothing or trash. Do not purchase from this website.
SCAM! DO NOT PURCHASE! COTOSEN SITE NEEDS TO BE SHUT DOWN.
Saw the ad through Google. I'm very surprised that they are allowed to advertise and do business through PayPal.
They sent me the wrong size clothing and refused to sent me the size i ordered,, stuck with clothes that don`t fit me. I ordered a LG and they sent me Xl and after 12 emails i had to cancel my credit card charge as they would nit do anything,,
Item arrived damaged, but no way to contact company besides blind customer service email. Persistent daily emails went unanswered for literally weeks, so mailed return to ship-out location; parcel was returned as undeliverable. Filed dispute with bank card against SUNJOY COTOSEN.COM; after one month bank had not received a response to its request, so provisional credit will be reversed! I'm out price paid, return postage and time... but still get emails from Cotosen, saying they miss me! TOTAL ripoff by offshore vendor in China. Don't waste your money.
How about zero stars. Bought an XL t-shirt that at best is a medium. Can't even put it on. I was given the option to return it or accept $10 refund. Figured with shipping it back either way I was out of some money and the$10 refund should be simple. After 3+ weeks no communication from Cotosen via 3 different emails. Phone number given in only email via email from them says mailbox full. Horrible customer service. Crooks!
Wasted money, received junk, no response from customer service. I spent $68 on a jacket that was really cheaply built, and not the size advertized.
Delivery was delayed several weeks. I had to threaten to cancel my order if it was not shipped after three weeks. Item was too large—returns are something the company does it's best to discourage. I sent the item back and they then wore me down with requests for postal receipts, tracking numbers, and documents I have never heard of. I gave up after 8 emails. I lost the cost of the item and shipping both ways.
It took 2 months to arrive my first order, after dozens of email they said it was on the way. NOTHING.
THE SECOND ORDER WAS EVEN WORST. BOOTS XLARGE WOUND NOT FIT MY 10 YEAR OLD. Material was really thin plastic, vinyl like instead of leather. I try to return and could neeeever get address for return. Packages comes with everything in chinese. I even tried charged back. They have prove that was delivered. When you send them email, it takes about a week with no useful information. COMPANY IS A SCAMMMMMMMM
I ordered three pair of shorts and two t-shirts. The shorts are way too small... I ordered 38/40 and they sent me 34's... Even fulfilling the wrong size... the 34's they sent were way small! My wife wears a 30 waist and the 34's form COTOSEN were skin tight on her. The clothing is not sized to American standards. Its cheap crap from Hong Kong and China. And not the reputable clothing manufactures in China... this is some cheap stuff! Beware... Stay away from them! You will lose your money because the merchandise is worthless!
I had ordered 4 items at $45-50 each around. After several follow ups made, finally all were received after 2.5 months of order but received with very very worst quality of materials and uneven sizes and colours. They are cheating customers like anything by showing fake samples at their websites. Further, no guarantee also for delivery of your orders even you will not get proper response for your calls / correspondences.
Ordered back in March. Coming from China and they say it was delivered by ost office. WRONG… not delivered and unable to get a tracking number other than the China one. No items and they won't refund my money. SCAM
Run! Run! Run! I ordered the tactical shorts and shirt. The zipper broke as soon as I tried them on the material feels cheap and the belt was more like a ribbon!
The shirt look like some sort of 70's knock off and also looked cheap as the shorts! I'm out $85 with shipping! Very very very low quality and the products don't look like what's in the pictures either!
The quality of the material is terrible. Damaged product arrived and they are doing everything possible to avoid refunding my money. The sizes were not correct. A 2XL was barely an XL and again they are not working with me on a return. They asked for pics of my product. Told me they could not open the files.
I resent pics in 3 different formats and they are still giving me the run-around. Shipping took over 3 weeks and half of the tracking info was written in Chinese so I couldn't even read it. Bad quality, bad customer service, terrible return policy. Nice graphics but that is the only good thing I have to say.
The pants with a 8 patch have fake pockets. The seams are not straight. Total junk, only wear them when I-have to Get under my truck on the ground and dirty. Over priced super thin material. Would give 00 STARS
Received my order today, took one month.
Ordered 4 shirts XXL, tried them on and they fit like a medium. Said they were cotton blend, nope polyester.
Sizes are not U.S., must be Asian. Graphics are not clear as in the pictures. Spent $136.00 for crap!
I bought 2 t shirts, paid through Paypal ( not realizing coming from China?) that took over 3 weeks to receive. They were 2 sizes too small! I wanted an exchange for bigger but they would only do a return then verify then I would to have to reorder and have 3 shipping charges. Finally after a month got a refund for shirts after 5 emails and going through Paypal for the shirt cost so I was out $22.00 in shipping. The shirt material was junk, too. DON"T order from these guys! TAUGHT Me to read reviews here before ordering from any company.
Answer: Hi. I tried to return my order. First, they are not quick to respond. The return policy says do not return it to the place it was shipped from and to contact them for the return. The first response to your return request will ask for more information. The second will ask for more information again. The third communication will attempt to discourage you from sending the items back because they require the items be returned to China and they tell you it will be too expensive to for you to return the items. When they will tell you that the shipping will be too expensive they will offer you a partial refund. This whole process will take 3 weeks or so. Then they will not honor the refund amount that was agreed to. As you wait for refund to arrive - which it never does - the 30 day return policy has expired. This is exactly how their refund policy works.
Answer: I am having the same issue. Where is my pkge. Now five weeks and the staff is useless Not worth the aggravation
Answer: Receiver: Liu Rongfeng Address: Gate 2, Zhongtang Warehouse, Sanhe Logistics Park, Chajiao Avenue, Zhongtang Town City: Dongguan State:Guangdong Country: China Zip Code: 523000 Phone number: 13713088707

