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Cotosen

2.1

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Cotosen Reviews Summary

Cotosen has a rating of 2.1 stars from 956 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cotosen most frequently mention customer service, poor quality and wrong size. Cotosen ranks 46th among Men's Clothing sites.

service
399
value
388
shipping
379
returns
339
quality
371

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Ohio
1 review
2 helpful votes
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Never Again!
June 27, 2022

I didn't do enough research before ordering. This is a Chinese company. I have yet to determine the quality of the products because Shipping is taking FOREVER!

Date of experience: June 27, 2022
Virginia
2 reviews
4 helpful votes
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Very poor quality. Products came from Hong Kong. Sizes do not match American made sizes. Very dissatisfied.

Date of experience: June 18, 2022
Georgia
1 review
11 helpful votes
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I purchased 5 shirts for $159.95 on 1/20/22. They arrived on 2/17/22, but none fit, all too small and unwearable even though I ordered extra large. Haggled for a refund. (The website mentioned a "Items Change Request" but I never found one. I was able to get an email response from the company. Finally settled for $96 through Paypal Resolution and I donated the clothing to charity. I would have had to pay for international shipping to return the items. I would not recommend ever buying from this group.

Date of experience: June 18, 2022
Arkansas
1 review
0 helpful votes
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They Just SUCK!
June 14, 2022

Thier clothes are just okay. If you have any issues like size, return, exchange, etc. get ready for a HUGE delay and expense! No response, slow response, unsatisfactory options, etc, etc! I will NEVER use them again!

Date of experience: June 14, 2022
Louisiana
1 review
4 helpful votes
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Scam from Hong Kong
June 12, 2022

This site is a scam. They take your money and send you nothing or trash. Do not purchase from this website.

Date of experience: June 12, 2022
Georgia
1 review
1 helpful vote
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**** MAY 2022 - VENUS FLY TRAP ****
June 9, 2022

SCAM! DO NOT PURCHASE! COTOSEN SITE NEEDS TO BE SHUT DOWN.

Saw the ad through Google. I'm very surprised that they are allowed to advertise and do business through PayPal.

Date of experience: June 9, 2022
Canada
1 review
3 helpful votes
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VERY VERY bad customer service
June 6, 2022

They sent me the wrong size clothing and refused to sent me the size i ordered,, stuck with clothes that don`t fit me. I ordered a LG and they sent me Xl and after 12 emails i had to cancel my credit card charge as they would nit do anything,,

Date of experience: June 6, 2022
Iowa
1 review
0 helpful votes
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Phantom company
June 3, 2022

Item arrived damaged, but no way to contact company besides blind customer service email. Persistent daily emails went unanswered for literally weeks, so mailed return to ship-out location; parcel was returned as undeliverable. Filed dispute with bank card against SUNJOY COTOSEN.COM; after one month bank had not received a response to its request, so provisional credit will be reversed! I'm out price paid, return postage and time... but still get emails from Cotosen, saying they miss me! TOTAL ripoff by offshore vendor in China. Don't waste your money.

Date of experience: June 3, 2022
Alabama
1 review
10 helpful votes
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Horrible
June 3, 2022

How about zero stars. Bought an XL t-shirt that at best is a medium. Can't even put it on. I was given the option to return it or accept $10 refund. Figured with shipping it back either way I was out of some money and the$10 refund should be simple. After 3+ weeks no communication from Cotosen via 3 different emails. Phone number given in only email via email from them says mailbox full. Horrible customer service. Crooks!

Date of experience: June 2, 2022
Virginia
1 review
0 helpful votes
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Ripped off
June 1, 2022

Wasted money, received junk, no response from customer service. I spent $68 on a jacket that was really cheaply built, and not the size advertized.

Date of experience: June 1, 2022
Texas
1 review
10 helpful votes
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Delivery was delayed several weeks. I had to threaten to cancel my order if it was not shipped after three weeks. Item was too large—returns are something the company does it's best to discourage. I sent the item back and they then wore me down with requests for postal receipts, tracking numbers, and documents I have never heard of. I gave up after 8 emails. I lost the cost of the item and shipping both ways.

Date of experience: May 30, 2022
Florida
1 review
3 helpful votes
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It took 2 months to arrive my first order, after dozens of email they said it was on the way. NOTHING.
THE SECOND ORDER WAS EVEN WORST. BOOTS XLARGE WOUND NOT FIT MY 10 YEAR OLD. Material was really thin plastic, vinyl like instead of leather. I try to return and could neeeever get address for return. Packages comes with everything in chinese. I even tried charged back. They have prove that was delivered. When you send them email, it takes about a week with no useful information. COMPANY IS A SCAMMMMMMMM

Date of experience: May 29, 2022
Texas
2 reviews
5 helpful votes
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I ordered three pair of shorts and two t-shirts. The shorts are way too small... I ordered 38/40 and they sent me 34's... Even fulfilling the wrong size... the 34's they sent were way small! My wife wears a 30 waist and the 34's form COTOSEN were skin tight on her. The clothing is not sized to American standards. Its cheap crap from Hong Kong and China. And not the reputable clothing manufactures in China... this is some cheap stuff! Beware... Stay away from them! You will lose your money because the merchandise is worthless!

Date of experience: May 26, 2022
AE
1 review
41 helpful votes
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3rd class materials..
May 26, 2022

I had ordered 4 items at $45-50 each around. After several follow ups made, finally all were received after 2.5 months of order but received with very very worst quality of materials and uneven sizes and colours. They are cheating customers like anything by showing fake samples at their websites. Further, no guarantee also for delivery of your orders even you will not get proper response for your calls / correspondences.

Date of experience: May 26, 2022
North Carolina
1 review
8 helpful votes
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Scam - no order
May 23, 2022

Ordered back in March. Coming from China and they say it was delivered by ost office. WRONG… not delivered and unable to get a tracking number other than the China one. No items and they won't refund my money. SCAM

Date of experience: May 23, 2022
California
1 review
0 helpful votes
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Run! Run! Run! I ordered the tactical shorts and shirt. The zipper broke as soon as I tried them on the material feels cheap and the belt was more like a ribbon!
The shirt look like some sort of 70's knock off and also looked cheap as the shorts! I'm out $85 with shipping! Very very very low quality and the products don't look like what's in the pictures either!

Date of experience: May 20, 2022
California
1 review
3 helpful votes
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Buyer Beware!
May 19, 2022

The quality of the material is terrible. Damaged product arrived and they are doing everything possible to avoid refunding my money. The sizes were not correct. A 2XL was barely an XL and again they are not working with me on a return. They asked for pics of my product. Told me they could not open the files.
I resent pics in 3 different formats and they are still giving me the run-around. Shipping took over 3 weeks and half of the tracking info was written in Chinese so I couldn't even read it. Bad quality, bad customer service, terrible return policy. Nice graphics but that is the only good thing I have to say.

Date of experience: May 19, 2022
Florida
1 review
8 helpful votes
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The pants with a 8 patch have fake pockets. The seams are not straight. Total junk, only wear them when I-have to Get under my truck on the ground and dirty. Over priced super thin material. Would give 00 STARS

Date of experience: May 15, 2022
California
1 review
5 helpful votes
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Total Garbage
May 15, 2022

Received my order today, took one month.
Ordered 4 shirts XXL, tried them on and they fit like a medium. Said they were cotton blend, nope polyester.
Sizes are not U.S., must be Asian. Graphics are not clear as in the pictures. Spent $136.00 for crap!

Date of experience: May 14, 2022
Oregon
1 review
2 helpful votes
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I bought 2 t shirts, paid through Paypal ( not realizing coming from China?) that took over 3 weeks to receive. They were 2 sizes too small! I wanted an exchange for bigger but they would only do a return then verify then I would to have to reorder and have 3 shipping charges. Finally after a month got a refund for shirts after 5 emails and going through Paypal for the shirt cost so I was out $22.00 in shipping. The shirt material was junk, too. DON"T order from these guys! TAUGHT Me to read reviews here before ordering from any company.

Date of experience: May 12, 2022