CostwayReviews 1,180

Business with Costway is simply a nightmare. I even had to initiate a purchase dispute to get it resolved.
Ordered a 47"x59" PVC floor mat through Walmart.com. When package arrived, all I got was a small broken empty box. Called Costway customer service, the lines never went thru.
I should've checked its reviews before placing the order. It seems they they have lots of problems with their products, packaging and customer services.

BTW, I ended up buying a same size PVC mat from Homedepot, and it arrived safely in a package four times of the size used by Costway. There is no way the mat can safely packaged inside a small box like the one used by Costway without damaging it and its contents.

I purchased a 16 x 32 Wedding Canopy. It came delivered on time. 5 big box's in total. UPS returned 2 of them before it got to my location because parts were falling out of them. 3 got delivered and were so bad that I had to return them. UPS called Costway and they blamed UPS for mishandling the packages. UPS investigation showed that the box material was so thin that it was damaged before it ever left the 2nd check in. There is guidelines for companies and there packaging to protect your purchase. I had to fight to get my money back because even though they got there damaged Wedding tent back they refused to send me another one. So after going to my bank to file fraud charges and going to the Better Business Bureau I got my money back. Time did not allow me to get another one from a different company so my guests had to set outside in the hot sun and the day was miserable. Thanks Costway for screwing up my special day. I saved all of my emails from them since they woukd not correspond by phone. By the way they don't use there real names on emails. Worst company ever by far. If you buy from them after reading the reviews then shame on you!

Paid for and did receive most of my order. I have been fighting with then ever since
6-20-2017, I have every correspondence (e-mail) since. These people know nothing and I mean, about their product... they didnt include all parts for the new lift chair there was no instructions. I have waited a week longer to see if they would try again to straighten this $600. Mess they screwed me out of. This item was a lift chair which my wife saved up for (I am unable to walk) I get nothin notta zero from these people. I also find Walmart just as bad they advertise for them... had to hire electrician and buy the missing parts they did not send. Too mad and upset to type any longer just hope NOONE EVER USES COSTWAY>>>THEY JUST GO BANKRUPT

I ordered 3 office chairs, when they arrived they were a good size for children. Contacted customer service and advised the chairs are too small and need to return for a refund. Followed their directions and then I received a bill from UPS for 145.08 more than what I spent on the chairs. Costway would not pay the return shipping, because they stated there was nothing wrong with the chairs. They were poor quality and I will never purchase from Costway again.

I ordered a rather spendy remote control car for my grandson's birthday. Specs said it would last 10 minutes on a fully charged battery and several YouTube video reviews of this car had run times of over 15 minutes. The car completely died after less than minutes of use on a fully charged battery. We recharged the battery and even bought a spare battery but we could never get the car to run again, not even for 30 seconds. I immediately contacted Costway and per their website return policy they said they would issue me a prepaid shipping label via email to return the car and promised to issue a full refund once they received it. Their website boasts a 2 day time frame in which said shipping label will be issued for defective merchandise. After a week and a half of almost daily emails and phone calls I still had not received the email containing the return shipping label. I filed a claim with PayPal and within minutes of doing so I received an email from Costway telling me that if I would close the claim with PayPal they would issue me a full refund and I would not need to return the defective item. I responded by telling them that I no longer trusted them to follow through on their word since they couldn't even send me an email with a shipping label. I told them I would cancel the claim after they issued me a refund. They said they could not issue the refund until I closed the claim. I was told more than once that the car came from a company overseas and it was that company that dictated the return and refund policy.
PayPal found in my favor but I have to pay the return shipping cost. I'm not sure how much that's going to be but at this point I just want to be finished with this nightmare.
Costway either needs to deal with a different supplier or change their return/refund policy on their website to match the reality of how things are handled.

Ordered a patio swing online. Missing one stabilizing bar. (two parts F, no part G) They refuse to send it. They put you on hold till you hang up. Obnoxious.
What they sell is crap. And their Customer Service is also a joke. Three phone calls, they ask you to spell your name 5 times then pretend to look something up. First they told my wife the warranty was over when they didn't know the purchase date. Second time I called and after 20 minutes and constantly being put on hold, they finally put me on hold for good and hung up. Didn't answer the phone again that night. Next day I called and not as patient and kind as the first two calls. I started counting out loud how many times they would ask me to repeat answers and spell my name, etc. Then after being put "On Hold" again, more like put on ice, I'm writing this review. Oh, and that swing, they say "rated for 450lbs. No friggin way! Two people max even though it says rated for three people. PS, I was on hold for another 15 while writing this and they still refuse to help.