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Costway

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Costway Reviews Summary

Costway has a rating of 3.2 stars from 1,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Costway most frequently mention good quality, fast delivery and great price. Costway ranks 13th among Marketplace sites.

service
116
value
104
shipping
105
returns
73
quality
103
This company responds to reviews on average within 1 day

Instant Feedback

5,263 reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Better than Amazon.
June 20, 2018

Simple, easy, no hassle ordering. We received delivery of the product in the expected time frame. Great product. Grandson loves his car.

Date of experience: June 19, 2018
New Jersey
1 review
0 helpful votes
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Not a quality product
May 5, 2021

I paid less but I didnt expect a fragile stand. I would have paid a little more for a better product. Broken in few days of usuage. Not a good experience and never coming back.

Date of experience: June 18, 2018
Illinois
1 review
0 helpful votes
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Broke first time out of box
June 21, 2018

My daughter was going to need a tray as she was coming home from the hospital in May and I thought this would be great. However, the tray fell apart as soon as it was assembled and could not be repaired. A waste of money

Date of experience: June 18, 2018
Washington
1 review
0 helpful votes
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Never received the item
June 21, 2018

Tried contacting seller but no response. Very bad experience. If there was a way to communicate and express my feelings I could have done.

Date of experience: June 18, 2018
New York
1 review
0 helpful votes
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Great response to review
June 18, 2018
Updated review

I no sooner sent in my review and I got an immediate e-mail letting me know that the manufacturer was contacted and the part I need is on the way. I hate writing negative reviews so I wanted update to say that the customer service has been great regarding this issue. So refreshing to see a company try to get it right.

Date of experience: June 15, 2018
Nancy L. — Costway Rep
over a year old

Thanks so much for the chance to make things right.
Our company values put customer satisfaction as a top priority and we are committed to our customers.
It's customers like you that make our job wonderful.
We look forward to serving you again!
Kind regards,
Costway inc.


Some issues with the cart we received
June 16, 2018
Previous review

We ordered a cart and needed to put it to use right away. One of the nuts did not thread properly. I let customer service know about the issue. They stated there was no replacement and I did not have any luck at the local hardware store either. They requested that I take a picture of the issue but the cart was already assembled and full so I didn't follow up. I was just disappointed to put the whole thing together and have a loose, improperly fitting bolt/nut combo on the one wheel.

Date of experience: June 12, 2018
California
1 review
0 helpful votes
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Patio set
June 17, 2018

I love the rocking chairs they are at the perfect height and very comfortable. The complete set with the table looks great in my patio.

Date of experience: June 14, 2018
Nancy L. — Costway Rep
over a year old

Thank you for leaving us such a wonderful review!
We are so pleased to hear your high praise.
It will provide us with great encouragement to keep doing what we are doing!
We look forward to serving you again in the future.
Kind regards,
Costway inc.

Florida
2 reviews
0 helpful votes
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Found your site through Brad's Deals. I was very impressed with the selection and prices but what really wowed me was how quickly my order arrived! The table is exactly what I needed, and very good quality for the price. I have shared your site with everyone I know!

Date of experience: June 14, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your reviews.
Your satisfaction is the most powerful encouragement for us.
Looking forward to further chances to serve you.
Kind regards.
Costway inc.

Florida
1 review
0 helpful votes
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The reviews guided me to the Costway brand which was exactly what I needed to heat my small bathroom.

Date of experience: June 14, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your trust of our website.
Your encouragement and support will be great propulsion for us.
Looking forward to our further cooperation.
Kind regards.
Costway inc.

New York
1 review
0 helpful votes
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Everything went fine, just shipping took longer than I wanted... that could also be because of our instant gratification society we live in. Would buy from again, prices seem to fluctuate.

Date of experience: June 14, 2018
Nancy L. — Costway Rep
over a year old

Thanks so much for your reviews.
Our warehouse is in CA and normally we ship package out the day after the order placed.
Sorry for the uncontrollable delivery. We will try our best to do better.
Thanks for your trust.
Hope we have further chances to serve you.
Kind regards.
Costway inc.

Texas
1 review
0 helpful votes
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Simple and fast
June 15, 2018

Quick order process and fast delivery of an item priced at less than I ever imagined! Will definitely order again from Costway.

Date of experience: June 14, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your reviews.
Your satisfaction is the most powerful encouragement for us.
Looking forward to further chances to serve you.
Kind regards.
Costway inc.

Missouri
1 review
0 helpful votes
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30x10 tent
June 16, 2018

I am a GSR ambassador and Costway is one of our vendors. Your website is user-friendly and we are satisfied with your service and content. The only problem we had was with the delivery as our package was delivered to the wrong address. Our address on the email confirmation was correct but not on the label. So my husband had to find where it was delivered and retrieve it.

Date of experience: June 14, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your review.
Sorry for the inconvenience caused to you. We find our order information is the same as UPS information. Our customer service has been contacted you in email.
If you have any problem, please feel free to contact us. It is our pleasure to help you.
Kind regards,
Costway inc.

Ohio
1 review
0 helpful votes
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Fast efficient customer service
June 15, 2018

The customer service is top notched. I had to send part of my order back. The instructions were clear and the customer service was efficient. I will order again and recommend this company.

Date of experience: June 14, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your trust of our website.
We are so glad to hear this from you.
It is our pleasure to make things right.
Looking forward to our further cooperation.
Kind regards.
Costway inc.

Florida
1 review
0 helpful votes
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Dishonest company
June 16, 2018

The set I received was too small for me I notified Costway to return, they sent me a label and I sent back. I have never received my refund and they will not answer my email. I even sent them s certified letter which they would not except

Date of experience: June 14, 2018
Pennsylvania
1 review
0 helpful votes
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Awful product
June 16, 2018

Do not buy this! The cushions are terrible they already ripped and I have had it for about a month. Everything about this is cheap

Costway attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 13, 2018
New York
1 review
2 helpful votes
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UPDATE: After sending photos of the ice machine, in 24 hours they submitted a FULL REFUND without the pain of shipping the ice machine back! VERY IMPRESSED with how this was handled! <<>

Date of experience: June 13, 2018
Georgia
2 reviews
0 helpful votes
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HORRIBLE
June 16, 2018

Poorly made tattoo chair! Screws did not fit and the make is very cheap. Customer service was the worst and told me they couldnt help me and to fix it locally. I do NOT recommend this store or product to any business owner.

Date of experience: June 12, 2018
Nancy L. — Costway Rep
over a year old

Sorry for the inconvenience caused to you.
We find your order has been out of warranty about half year. Sorry for that.
If you have anything else needed, please feel free to contact us.
Kind regards,
Costway inc.

Texas
1 review
0 helpful votes
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Great Service
June 13, 2018

From initial order to delivery, everything was great. Great price as well. Items delivered were as shown on website. The website was very easy to navigate.

Date of experience: June 12, 2018
Nancy L. — Costway Rep
over a year old

Thank you for leaving us such a wonderful review!
We are so pleased to hear your high praise.
It will provide us with great encouragement to keep doing what we are doing!
We always strive to make sure each and every one of our customers receives the best service possible.
We look forward to serving you again in the future.
Kind regards,
Costway inc.

Arizona
2 reviews
0 helpful votes
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I have tried several brands, but your product stands out.

I've been very happy and will continue to order.

Date of experience: June 11, 2018
Nancy L. — Costway Rep
over a year old

Thank you for leaving us such a wonderful review!
We are so pleased to hear your high praise.
It will provide us with great encouragement to keep doing what we are doing!
We always strive to make sure each and every one of our customers receives the best service possible.
We look forward to serving you again in the future.
Kind regards,
Costway inc.

Texas
1 review
0 helpful votes
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Pleased with purchase
June 12, 2018

The chair we ordered is the perfect size for a smaller space, and the foot rest rises to the height needed for health purposes. The fabric color was a little darker than expected but still a good neutral. It's exactly what we needed.

Date of experience: June 11, 2018
Nancy L. — Costway Rep
over a year old

Thanks for getting in touch.
It's great to hear your fantastic feedback.
We're really pleased to hear that we were able to provide you with a positive shopping experience.
Looking forward to your further cooperation.
Kind regards.
Costway inc.

Illinois
1 review
0 helpful votes
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Motorcycle Wheel Balancer
June 12, 2018

Good experience. Item arrived in a timely manner. Good quality for the home hobbyist. Price was very competitive.

Date of experience: June 11, 2018
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

From the business

Free shipping & easy return online webshop Costway | Order cheap home & garden furniture, hardware & vehicle tools with premium quality and blowout price.


costway.com
Founded in 2008
Fontana, CA, United States