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Costway

3.4

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Costway Reviews Summary

Costway has a rating of 3.4 stars from 1,180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Costway most frequently mention good quality, fast delivery and great price. Costway ranks 13th among Marketplace sites.

service
116
value
104
shipping
105
quality
103
This company responds to reviews on average within 1 day

Instant Feedback

5,263 reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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9 piece Filmsy Patio Set
December 29, 2018

The patio set is not only small but not strong... not sure if it will hold a 200-lb person. The chairs are only wide enough for an average size person.

Very compact if you are looking to save space while it is unused.

Date of experience: December 27, 2018
Nancy L. — Costway Rep
over a year old

Thank you so much for taking the time to provide us with some wonderful feedback!
We always strive to make sure each and every one of our customers receives the best service possible.
Should you have any questions or need further assistance please do not hesitate to reach out to us.
We value your opinion and appreciate your business.
Kind regards,
Costway inc.

Pennsylvania
1 review
0 helpful votes
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Excellent
December 29, 2018

I was very pleased with the Old World Wine Holder - It came with in a few days - I didn't have to wait long at all.

Date of experience: December 27, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your trust of our website.
Wish you always be happy with our product.
Looking forward to our further cooperation.
Kind regards.
Costway inc.

RU
3 reviews
1 helpful vote
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Costway the best
December 29, 2018

I really like this supplier. Any problem of my customer is solved quickly and positively. Processing and shipping fast. Bonuses for sales and promotions. I love Costway

Date of experience: December 27, 2018
Nancy L. — Costway Rep
over a year old

Thank you for leaving us such a wonderful review!
Our dedicated staff will be pleased to hear your high praise.
We work very diligently and it will provide us with great encouragement to keep doing what we are doing!
We look forward to serving you again in the future.
Kind regards,
Costway inc

Missouri
1 review
0 helpful votes
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I am pleased with the product.
December 29, 2018

I very affordable price. I would definitely recommend this merchant to anyone who is looking for good quality products and affordable prices.

Date of experience: December 26, 2018
Nancy L. — Costway Rep
over a year old

Thank you so much for taking the time to leave us this wonderful review!
Our company values put customer satisfaction as a top priority and we are committed to our customers.
It's customers like you that make our job wonderful.
We look forward to serving you again!

Kind regards,
Costway inc.

Wisconsin
2 reviews
0 helpful votes
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Love the products
December 19, 2018

Very professionally packaged and all merchandise came quickly and was exactly like pictures or better!

Date of experience: December 17, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your reviews.
We are so happy that you love our products.
We will devote to bringing more great products to you.
Looking forward to our further cooperation.
Kind regards.
Costway inc.

New York
2 reviews
0 helpful votes
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Missing hardware
December 20, 2018

I ordered a hitch carrier and it was missing some of the assembly hardware. I called service and told them what was missing and they responded by email "please send us a photo of the manual with the pieces you are missing circled'. They told me corporate had to look at it and they would get back to me, this was on 8/24. On 8/28, I received an email stating "our corporation has went ahead and shipped the missing items". Since I needed to use the carrier, I purchased the missing nuts and bolts (less than $2., 00), on my own. They sent me a "screw pack" which I received 9/4,11 days after I told them about the missing parts!

Costway attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 17, 2018
Nancy L. — Costway Rep
over a year old

Thank you so much for taking the time to provide us feedback!
Sorry for the uncontrollable delivery. We always strive to make sure each and every one of our customers receives the best service possible.
Hope you can feel our sincerety for customers' problem.
Should you have any questions or need further assistance please do not hesitate to reach out to us.
We value your opinion and appreciate your business.
Kind regards,
Costway inc.

New Jersey
1 review
0 helpful votes
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My Cats LOVE this Cat Tree!
December 19, 2018

This Cat tree was extremely easy to assemble, I am 40 yrs Young lol... I assembled it n about 20 minutes... My 4 cats instantly loved it! It & it keeps them off my furniture most of the time... It's been about 5 months that I have it & with 4 crazy cats I cant complain because it's holding up pretty well... The brown Hanging mice were the only things that were demolished pretty fast after 1 month but you can easily attach new toys to hang from it! If your cats love to play rough like mine, I suggest Tightening the screws very tight to avoid parts from being unscrewed... I would definitely recommend this Stylish looking Cat tree to any Cat lovers out there & to ESPECIALLY buy it from COSTWAY Because you WON'T FIND IT AT A BETTER PRICE ANYWHERE ELSE THAN COSTWAY!

Date of experience: December 17, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your trust of our website.
We are so glad to hear this from you.
Your encouragement and support will be great propulsion for us.
Looking forward to our further cooperation.
Kind regards.
Costway inc.

New York
1 review
0 helpful votes
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Bad quality, both sides of the luggage do not look the same. One side looks like it was damaged during shipment or something -- Wheels and handle also look flimsy, so it probably won't be durable. I will be satisfied if it lasts me one or two full trips.

Date of experience: December 17, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your reviews.
If you have any questions, be free contact us by email([email protected]).
We promise we will help you as much as possible.
Hope you could feel fully satisfied next time.
Kind regards.
Costway inc.

Texas
1 review
1 helpful vote
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Garbage
December 19, 2018

Futon was garbage. The legs folded the 1st day. At present my futon is on top of 2 milk crates the right end no longer folds up. EXTREMELY poor construction standards and materials paid for with pennies for the horrible quality

Date of experience: December 17, 2018
Florida
1 review
0 helpful votes
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Camper washing machine
December 19, 2018

It was very easy to order from your web site. You had a great selection and I found just what I wanted.

Date of experience: December 16, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your reviews.
Your satisfaction are the most powerful things for us.
We will do better and always waiting for serve you.

Kind regards.
Costway inc.

Florida
1 review
0 helpful votes
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Traveling twins
December 19, 2018

I found matching 21" hard sided rolling suitcases for my twin grandchildren on Costway through the Walmart.com website for very reasonable pricing. They arrived promptly and the twins loved them! We went to Disneyworld and they had plenty of room for clothes and supplies, expandable, and easy for the 4 year olds to manage. They'll be around for a few years of traveling adventures!

Date of experience: December 16, 2018
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

California
1 review
8 helpful votes
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Never Trust Them.
December 14, 2018

Worst customer service. Sent an email to initiate return through their automated process days after I received a damaged product. Finally got a reply 3 months later that since I was out of warranty now the return could not be accepted. Infuriating to say the least. And you can't even get anyone on the phone to get a decent apology from. Worst online experience ever.

Date of experience: December 11, 2018
Nevada
1 review
0 helpful votes
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Toy kitchen set
December 7, 2018

Very happy with my daughters play kitchen. Very good quality. I will be ordering from Costway again. Very satisfied with your product

Date of experience: December 5, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your trusts of our website.
We are glad to hear this from you.
Hope you have more surprise experience in Costway.

Kind regards.
Costway inc.

Georgia
1 review
0 helpful votes
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Fantastic
December 7, 2018

Great product and fast delivery and I love it. Will purchase again and recommend this product to a friend

Date of experience: December 4, 2018
Nancy L. — Costway Rep
over a year old

Thank you for leaving us such a wonderful review!
Our dedicated staff will be pleased to hear your high praise.
We work very diligently and it will provide us with great encouragement to keep doing what we are doing!
We look forward to serving you again in the future.

Kind regards,
Costway inc

Montana
1 review
0 helpful votes
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Tool Box
December 7, 2018

We bought this to organize the tools for our small school. It is well built and fits our selection perfectly. Its small size was just what we needed.

Date of experience: December 4, 2018
Nancy L. — Costway Rep
over a year old

Thank you so much for taking the time to leave us this wonderful review!
Our company values put customer satisfaction as a top priority and we are committed to our customers.
It's customers like you that make our job wonderful.
We look forward to serving you again!

Kind regards,
Costway inc.

Maryland
1 review
0 helpful votes
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Fast Service
December 5, 2018

I ordered an A/C. The A/C is an excellent product for a very nice price that i can afford. I plan on getting another from them. Thnx

Date of experience: December 3, 2018
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.

Kind regards.
Costway inc.

New York
1 review
0 helpful votes
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Amazing!
December 5, 2018

Everyone at my party was thrilled with how the Tent turned out. And how amazing it looked. I will definetly buy from this site again.

Date of experience: December 3, 2018
Nancy L. — Costway Rep
over a year old

Thanks for getting in touch.
It's great to hear your fantastic feedback.
We're really pleased to hear that we were able to provide you with a positive shopping experience.
Looking forward to your further cooperation.

Kind regards.
Costway inc.

Georgia
1 review
0 helpful votes
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Huge Savings! Great items!
December 3, 2018

I was able to give my daughter a great birthday I otherwise couldn't afford. Kids Wooden Kitchen Cooking Playset - at least $40-$50 cheaper on Costway than any other online retailer. My daughter has SO enjoyed this & will be playing with it for years to come. & 5' Indian teepee - Also such huge savings on this. Another great gift my daughter loves & will be enjoying for several years to come.

Date of experience: November 30, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your reviews.
Your satisfaction are the most powerful things for us.
We will do better and always waiting for serve you.

Kind regards.
Costway inc.

Florida
1 review
0 helpful votes
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Good and decent quality for the price you're paying for thse stools. They are not very sturdy or heavy compared to other brands but they does the job.

Date of experience: November 30, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your trust of our website.
Wish you always be happy with our product.
Looking forward to our further cooperation.

Kind regards.
Costway inc.

Texas
1 review
2 helpful votes
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Resolved
December 3, 2018

Costway finally resolved this issue. They provided a $150 credit back to my card and Rakuten issued enough points so betweenthe two I can replace the inflatable spa. Thank You Rakuten for encouraging Costway to settle this issue!

Costway attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 30, 2018
Nancy L. — Costway Rep
over a year old

Thank you so much for your recent order with us.
We always appreciate our customer's feedback and strive to make sure that each one of our valued customers have a positive experience.
We've noticed that a customer service representative has attempted to contact you and we would appreciate the opportunity to speak with you.
When you have a free moment please contact us([email protected]).
Thanks for your kindly responding.

Kind regards,
Costway inc.

From the business

Free shipping & easy return online webshop Costway | Order cheap home & garden furniture, hardware & vehicle tools with premium quality and blowout price.


costway.com
Founded in 2008
Fontana, CA, United States