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Costco

2.5

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Costco Reviews Summary

Costco enjoys a strong reputation for its high-quality products and value, particularly in bulk purchasing and its popular private label, Kirkland Signature. Customers appreciate the variety and affordability offered, especially in categories like groceries and electronics. However, significant concerns have emerged regarding customer service, particularly related to installation issues, delivery delays, and negative interactions with staff. Many customers express frustration with the handling of returns and the online shopping experience, leading to a perception that service quality may not align with the brand's overall value proposition. Balancing product excellence with improved customer support could enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
301
value
259
shipping
193
returns
179
quality
222

We monitor reviews for authenticity

California
6 reviews
3 helpful votes
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I've been a Costco member for 17 years. In fact, I'm an executive member. My membership is FREE after I receive cash back for my purchases.

Their customer service is top notch. I can return any item at any time even after you have eaten half the chicken or used up half the salad. If you purchase a tent and put a hole in it, you can return it, no question asked... well, they ask what's wrong with the item but they will not point fingers if you said there's a hole in the tent. (This was a real scenario that I witnessed as I was in the return line to return a different item that I no longer need).

You cannot go wrong with a Costco membership.

Date of experience: March 15, 2017
Canada
2 reviews
9 helpful votes
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I have been a Costco member for 15 years and cant say enough about the warehouse. I recently bought furniture online and had the best white glove service. I have bought from high end such as Restoration Hardware and paid for the white glove service that still could not match Costco.

Date of experience: March 14, 2017
Canada
1 review
1 helpful vote
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Sans préjudice je vient d'être choqué par la façon dont Costco protège les compagnies de cell mobile sous leur parapluie. Je vous raconte mon cas que je donnerai en publication dans les prochaines 48 heures. Je me suis abonne à Fido chez Costco et jai eut 2 téléphones que j'ai payé avec abonnement finissant et payant jusqu'au dernier jour de mon abonnement laisser à part comment Fido a essayé de charger des frais en mon absence. Bref à la fin de mon contrat un représentant de Fido m'a faite une offre de geler mon compte ét bien entendu avec un forfait ét en revenant de mes vacances forces en Floride puisque je suis apres une chirurgie cardiaque coeur ouvert et mes 74 ans et ma femme de 69ans. Voici l'offre que le représentant de Fido m'a faite pour 2 iphone6 plus de payer 110dollars pour les tél et un forfait avec 2 Gigs pour 50dollars par moi pour chaque jai accepter ét jai gelais les comptes avec leur promesse que le deal est fait aujourd'hui en revenant pour appliquer le deal ils ont refuser en disant que c'était bon pour décembre 2016 mais pas pour aujourd'hui mais eux meme ils m'ont proposer de ne pas prendre ca en décembre 2016 mais le faire à mon retour puisque jai gelé mes comptes aucun problème aujourd'hui ils ont changé leur deal ét ont décidé le forfait serai de 67 dollars ét le prix de chaque cell serait de 100dollars chaque je ne connais pas beaucoup de retraités ou aînés qui peuvent se permettre une lâcheté pareille. Jai fait appel aux 2 directeurs de Costco au club price de lAcadie qui au lieu de voir l'injustice commise par Fido ils ont sauvé leur paroles en connaissance des causes. Moi j'irai plus loin jusqua publier tout sans préjudice. La comédie de labsurde est que des choses pareilles se passent sous le parapluie de Costco dont on fait confiance en temps que membre privilèges. Vous avez 48 heures de régler à l'amiable avant publication. Et de la je me sentirai libre d'actions à ma façon. Les directeurs étaient Stéphane ét lautreEricbien merci amar David *******947

Date of experience: March 13, 2017
Hong Kong
1 review
0 helpful votes
Follow Kapa S.
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I love this store, usually I but kirkland nuts from here. And I buy many other snacks and litte things here. It's convenient and reasonable price.

Date of experience: March 13, 2017
Mississippi
8 reviews
15 helpful votes
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Began shopping when they first opened and been faithful since. I love the surprises when I go in, i. E., top of the line sports socks cheap and when they're gone they are gone. But when I happen upon a deal for something I need, great warm fuzzies take over and you absolutely love the store. Fortunately staffers are paid well so they are pretty happy and willing to help out though you don't need them often. If Costco doesn't have it then I have to go shopping around, something I loathe. Did I mention they stand behind what they sell? Fabulous!

Date of experience: March 13, 2017
Canada
5 reviews
1 helpful vote
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Costco and Costco.ca offer the best quality stuff, their customer service is amazing. Their return policy is just out of the world. Use you Costco Platinum card for best offers.

Date of experience: March 13, 2017
BA
6 reviews
32 helpful votes
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Terrible
March 10, 2017

Your service is really bad and I didn't like shopping in Costco, the prices are very high. Sorry but you need to keep it down

Date of experience: March 10, 2017
Canada
10 reviews
5 helpful votes
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Just love the store
March 10, 2017

I love Costco, love their prices an product selection. I have found their in store customer service is great. I have nver tried the online store yet

Date of experience: March 9, 2017
Nevada
5 reviews
9 helpful votes
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Love it
March 9, 2017

Great prices but I wish they would carry more variety on their brands as far as produce goes excellent value packs are the best.

Date of experience: March 8, 2017
Georgia
4 reviews
2 helpful votes
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I have been a Costco customer for five years and have no complaints. Exactly what you expect in the store and their car buying service sent me to a terrific deal on a Toyota Highlander.

Date of experience: March 7, 2017
GB
2 reviews
27 helpful votes
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Honestly I must recommend Costco for everyone, there customer service is definitely great, can't believe that I was treated like a king on my first visit to get somethings for myself.

Highly recommended for everyone out there.

Date of experience: March 5, 2017
Georgia
4 reviews
29 helpful votes
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Bulk shopping
March 1, 2017

I do not buy a lot at Costco but I do like going and finding things I need. I look through the sale flyers every month and that determines what I buy.

Date of experience: February 28, 2017
Canada
3 reviews
2 helpful votes
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Best prices ever for Meats, do you like guacamole? I do I do!... Best guacamole ever! Very flavorful chunks of avocado in it, it's worth the trip and it's worth the crowd.

Date of experience: February 27, 2017
North Carolina
7 reviews
3 helpful votes
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Stores
February 27, 2017

We need more in North Carolina Please. That would be great! A lot of folks tend to shop Sam's Club & Bj's because they are a lot closer to us than Costco.

Date of experience: February 26, 2017
Canada
8 reviews
17 helpful votes
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Costco is Costco!
February 27, 2017

Costco is just awesome! Customer service is top notch and products are high quality for the most part. Then if something is not up to par, they accept returns no issues! Just a great place!

Date of experience: February 25, 2017
California
3 reviews
1 helpful vote
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I have had Sam's club most of my adult life and recently moved to an area where a Sam's club isn't convenient, but there is a Costco. I signed up for the Plus membership and the Costco Visa. Instore purchases allow me to double dip with 4% cashback (2% Visa/2% Costco). Gas purchases are also 4% off which is great considering their gas is cheaper than most and is a top tier provider. Sam's isn't classified as a top tier gas. The quality of their merchandise and stores is so much higher than Sam's as well. It's like the difference between a Walmart and Target. The only thing I don't like is they are always packed compared to Sam's. I am sure it's because there are far fewer Costco in the DFW area and Sam's clubs are all over the place.

Date of experience: February 24, 2017
California
2 reviews
7 helpful votes
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Awesome
February 24, 2017

Costco is the best! Great products, great prices, great return policy, great food but most of all great service!

Date of experience: February 23, 2017
New York
4 reviews
2 helpful votes
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Costco
February 21, 2017

Costco is an experience which you have to visit weekly to really appreciate. The only thing is not everything can be displayed for sale in even the gigantic stores they have- "warehouse" as they call it. So some things have to be bought online, when possible.

Date of experience: February 20, 2017
Texas
5 reviews
2 helpful votes
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I like it
February 19, 2017

Customer service isn't great but I like my membership. They have good products but watch out for busted up, moldy onions, lemons, and oranges.

Date of experience: February 18, 2017
California
3 reviews
3 helpful votes
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Truesome awesome
February 16, 2017

The best of best stores. Right from their discount, customer experience to return policies. Truly awesome experience and works well within budget.

Date of experience: February 15, 2017