Now all good!₽₽₽₽!₽₽!₽₽₽₽₽₽₽₽₽₽₽₽₽&&₽₽₽₽₽₽₽₽₽₽₽

To whom it may concern
My Name is Samy Mohamed
Email *******@aol.com
Cell *******291

On 6/7/2018 I bought a TCL TV 65 inch from Costco in Brick TWP NJ, when I bought the TV I was told that I have 2 year warranty, and another extra 2 year warranty because I used My Costco (Citi bank) Visa, it was confirmed when I called Costco customer service *******450 and Citibank *******670.
Just FYI, if you buy anything from Costco, and used the Costco Citi Visa, automatically an extra 2 year warranty will be added, and will kick in once the manufacture warranty expired.

On 10/1/20 the TV have gone bad, I have sometimes voice but the screen was completely black, so I unpledged the TV to restart several times, but no success. I had to take it to the Costco store in Brick TWP (located in Rt 70). When I stepped in and went directly to the front desk I had a lady with big attitude refusing the return or even showing any help.
I really don't know why she was with that attitudes? The nature of her job is dealing with public and troubles... she felt that I wasn't happy with her at all, then she gave me the Costco customer service phone number to call. The lady refused to answer any question I had, and I had to take the TV back to my car (it is 65 inch TV) and stepped out with millions question on my head, why this lady was giving me that face plus the attitude> meanwhile she was smiling to everybody else? Is it my name caused the problem? Not the TV?.
I called the concierge customer service, I spoke to the agent and she get my info, and also created a case number # *******, then she asked me to go back to the store with the TV and the case # to return it.
I went back to the store and avoided to talk to the lady in the front desk again, so I don't have to deal with her attitude or the discriminatory look, and I asked to see the manger.
Joey the manager of the store came (his phone *******300), and I informed him that what I have done with the customer service, also I gave the case number for the retune so he can process and take or return the TV as I was told by the customer service.
Joey said that he checked the computer and the case number hasn't been posted yet, then advised me to call him the next day or so to check. I was calling him almost daily several time, and I was given the running around without any update or resolving the issue., for several days with lots of frustrations, I got no help from no one for a simple issue.
Then I decided to call conceiver customer service again and talk to a manger.

On 10/8/20, I called the Costco customer service and talked to a manager who said that I was giving the wrong advice by everyone, and I should have called Citibank (Costco Visa) from the day one cause it is been more than 2 years since I bought the TV, I was shocked when I heard it, everyone I talked to was informed and knew the purchase date, the manger at Costco, the Costco customer service, and even the front desk lady who was able to print the actual bill (attached) from her own front desk computer, I felt like a fool who was kicked by everyone in this story.
Does the manager at Costco know the rules? Do the customer service representative enjoyed giving me hard time?
Meanwhile I called the Citibank, I spoke to a representative who confirmed that I'm covered with them, she gave a case # *******, she asked me email her the purchase receipt and I did, but she mentioned that I have to go through the processing so I can my issue resolved, she said I have to get on my own an estimate or repairs and I have to pay for it in order to have my case considered.
She did say that I have to pay for estimate from own pocket ( I checked around and it is $150, meanwhile the price of the TV is $599 plus Tax), then the bank will pay for the repairs only.
What kind of service is it or what kind of warranty is it? And why I have to pay $150 to get my TV fixed or repaired?

On 10/13/2020, I got a call from the Joey the Manager at Costco store in Brick, Joey confirmed mentioned that he is sorry the way I got treated, he also insured that he will be talking to his supervisor, and will do his best to resolve the issue, and return the TV, then I'll get not a single call from him or the supervisor as I was told, or anything yet.

On 10/15/2020, I got a call from call from Tony who is with Citibank Costco Visa (see below), he was a good listener, and promised that he will help to finalize the issue, but unfortunately with process totally different than I was told for the last 2 weeks, I said okay and let's see, I can't really believe that every time I speak to someone I got different answer for the same issue and the way to resolve it.
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Zeller, Anthony *******@citi.com
To '*******@aol.com' *******@aol.com
Hello Samy,

As we discussed earlier this afternoon, please reach out to our benefits partner to process your extended warranty claim for your TCL television. They can be reached 24/7 by calling 1-*******670. They will walk you through the claims opening process.

Also, please see below in my signature for my direct phone number here at the bank. You are also free to email me if you need anything else relating to the claim process.

Thank you so much for your time and patience. Have a great rest of your day!

Regards,

Tony Zeller
Costco Officer; Executive Response Analyst
Costco Administrator
Tel: *******924
Cid: image001. *******@01CEDA42.3CDC72A0costco logo small

My Respond on 10/27/2020...
Good morning Mr Zeller
As per your request please see the attached, I had to take the TV to a shop and also get a second opinion. They confirmed the attached written estimate, parts on not available. See also the attached credit card statement which date of purchase and probably the square one warranty from Costco too.
I need you please to return the purchase price of the TV $639.75 along with the warranty (square one warranty, it is roughly $49 according to the customer service in Costo when I called them) Please see the part of the second charge. You can credit is me back, total of $688.74, thanks.
Best regards
Samy

(I Have been giving the running around again)
The response back from Mr. Zeller
Mr. Mohamed,

You will need to reach out directly to the benefits team to get compensation for your television. Please call them at 1-*******670, as I have no access to any warranty or benefit claims as they are handled outside of Citi.

Thank you,

Tony Zeller
Costco Officer; Executive Response Analyst
Costco Administrator
Tel: *******924
Cid: image001. *******@01CEDA42.3CDC72A0costco logo small
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On 10/21/2020 I had to take the TV to repairs TV shop, and the technician said that TV can't be fixed, backlight can't be found. I requested a full refund of the TV plus the square one warranty which I bought from Costco and never been used due to the coverage of Citi Card when I bought the TV, and the amount is roughly $ 49 with the coast of the TV $ 639.74 the total = $688.74

A ll I want fix, repair, replace, or return the TV without any coast out of my pocket as long as I have the warranty! I'm willing to bring the TV to any place so they can fix it for me.
All the information above wasn't disclosed to me when I bought the TV, I never thought in a million year that Costco wouldn't stand behind any products they sell, or refuse a return of an item they sell, so I'm asking The bank or Costco to do one of the following to unhappy customer, Please Fix or repairs the TV without any coast for me, return my money without costing me extra money such paying for a repair estimate, replace the TV or giving me a credit.
I'm a person who is seeking faire treatment and resolving an issue and not profiting from it.
I know may be someone thinks that $599 plus tax isn't a big of a deal... NO it is for me, I'm not rich guy, Thanks.
Best regards
Samy Mohamed
Cell *******291
Email *******@aol.com

A loyal customer for 10 years and feel I DO save a lot here every year!

Awful

I love it. Just wish I had one closer though

Last x-mas they couldn't meet a deadline... 100% refund... still shipped the product...

Cost too mucheap to get to it

Convenient

Did from phone and PC

Perfect for shopping