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Costco Reviews Summary
Costco enjoys a strong reputation for its high-quality products and value, particularly in bulk purchasing and its popular private label, Kirkland Signature. Customers appreciate the variety and affordability offered, especially in categories like groceries and electronics. However, significant concerns have emerged regarding customer service, particularly related to installation issues, delivery delays, and negative interactions with staff. Many customers express frustration with the handling of returns and the online shopping experience, leading to a perception that service quality may not align with the brand's overall value proposition. Balancing product excellence with improved customer support could enhance overall satisfaction.
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Costco had a special with Kelsie Blinds. Bryan came out, measured my blinds and sent me an estimate... which did not include all blinds he measured. I replied he was missing a breakfast side window which was one of the smaller ones and he replied back that t was wrong. I replied with description of all blinds. I did not hear back from him until I called Costco directly. I then received an amended estimate. It went from $1,922.60 to $2,735.80. That means one of the smallest windows cost $813.20.
I would definitly like to order them again and use their great services. I am happy that i found them
I do spend most of my living expenses at Costco. I get almost everything that I need in day to day life at Costco. I love their selection and sizes. They are cost effective. Their return policy is one of the best.
Great product and the people truly care about your customer experience. Don't forget about getting product online or looking at them for travel.
The return policy is wonderful and despite being very busy at the return line, they staff was fast, professional and happy to help.
Hi,
I love going to costco. Every week we spend almost 100$ in this store for our grocery and stuff. The prices are really low compare to the market price. People who want to buy in bulk should visit costco. Also its recommended for the Auto Services.
Thank you Costco,
Cheers
My sons love to govto Costco and my husband and I as well. Wgreat price and high quality products. The demonstration of products are always nice and kids enjoy a lot. The only thing the should have its a plan to pay wich xould give you more time. And i have a suggestion, once its a family place they must have a breastfeeding place. Once i needed to breastfeed my baby and that was a headache.
As if Costco isn't awesome enough already, now you can return things without receipts because they have your account to look up everything on. If only other companies were this on top of things.
I shop at Costco regularly enough for the "executive" program to be worthwhile. Gas prices are close to unbeatable - and I use them around the country. Meat and fish are top bargain if you can use (or freeze) the quantity. Other products are typically best price, but it is important to do at least some price checking. Ultimately, even when quality control issues raise their head the liberal return policy provides solid foundation for customer confidence.
We love Costco. We get everything from gas to food to home goods to roses. Always satisfied. Return policy is excellent. Great company.
I just don't like going to my local Costco which is an extension of a busy mall. There is very little parking near the store and it is ALWAYS full. Don't go anymore because of the parking issue.
This is probably one of my most favorite stores. They sell nice quality items. I can go in there for one thing and come up with a huge cart full. We got great pricing on our tires and they fill with nitrogen. I can't say enough about this store.
It started off very bad when my tire went flat a on highway 410. I had to drive almost a half mile to get off the highway to safely change the flat. After I changed the tire I drove to Puyallup tire center and they quickly replaced the damaged tire, rotated the tires at my request. Since the tire was almost new they did not charge me anything. The attitude of all of the everyone in that tire center was so great. They also put the spare and jack back in the trunk were it belonged, Thanks Costco for the great service.
Bob
I always feel that Costco is honest and offers the best deals available. Customer service is crowded but once you get in front of an individual they attempt to handle every issue with a smile and efficiently.
Our family uses our costco membership for GAS mostly, but just found out today that they have a very generous return policy. Bought a vacuum and used it for a few months before it broke. I took it back to costco and they refunded the money right away. Surprised.
Costco has much more food items than Sam's; their hearing and ophthalmology clinics are better, and they treat their employees better, that is important to me.
I've been a loyal Costco customer for 17 years. No other retailer stands behind what they sell as good as Costco. Their easy return-policy "unfortunately" encourages impulse buys, but more often than not, the quality of most merchandise is so good that you end up keeping it. When it's not, easy-peasy returns. LOVE COSTCO!
How many toothbrushes does one need? True it's kind pricey, also are almost forced to buy more than is required (guess that's why it's pricey?) but in the end, very good shop, both online and brick and mortar.
They never cease to amaze me as to how flexible they are with purchases and returns! Love them and have been a member for over two decades. Never once have they made a situation right for me!
Awesome products
Always check price and against quantity
The Kirkland Costco brand is very high end.
Stores are always clean and well run
Check out is smooth even when long lines
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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