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Costco

2.5

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Costco Reviews Summary

Costco enjoys a strong reputation for its high-quality products and value, particularly in bulk purchasing and its popular private label, Kirkland Signature. Customers appreciate the variety and affordability offered, especially in categories like groceries and electronics. However, significant concerns have emerged regarding customer service, particularly related to installation issues, delivery delays, and negative interactions with staff. Many customers express frustration with the handling of returns and the online shopping experience, leading to a perception that service quality may not align with the brand's overall value proposition. Balancing product excellence with improved customer support could enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
301
value
259
shipping
193
returns
179
quality
222

We monitor reviews for authenticity

Nevada
1 review
2 helpful votes
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Bad serive
June 4, 2017

Very bad service at costco in van nuys i was here today and they charge me for something i did not have with me when i told the cashier he sent me to the merchandise return i waited like 40 minutes in line I try to make a conplaint with the manager but nothing happened

Date of experience: June 3, 2017
Canada
1 review
1 helpful vote
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Cashback coupon
May 15, 2017

I was waiting for my cashback from costco for 3 month. I was driving there every month trying to figure out where is my money. Finally, I received it but they refused to redeem it without my husbund. They send coupon under his name although we have one account and the same rights. I am totally dissapointed with you guys!

Date of experience: May 14, 2017
New York
4 reviews
1 helpful vote
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A legit store
May 14, 2017

Recently we mad a huge purchase for my sister wedding. As-usual the pricing and the quality top notch. Thank You Costco!

Date of experience: May 12, 2017
Florida
1 review
0 helpful votes
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Rob and Mario of COREAIR came though with an superior installation and follow up from them and their office was very timely thanks to Destiney.

Date of experience: May 9, 2017
California
1 review
0 helpful votes
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Outstanding
May 9, 2017

Gigharbor Costco. Thank you. If you are thinking of buying furniture. Or a high priced item.do it). Only store I know of that stands behind there product and gives excellent service.

Date of experience: May 8, 2017
Wisconsin
1 review
0 helpful votes
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Bull$#*!!
April 15, 2017

Costco sucks $#*!. I tried buying a toolset that they had on sale like a week ago they had a whole bunch of them. Now they're telling me I can't even buy it online. The place is $#*!ing bull$#*!

Date of experience: April 15, 2017
Mississippi
13 reviews
12 helpful votes
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Great prices
April 11, 2017

When my kids were at home I did a lot more shopping for bulk items, but since they have moved out, I go in for the jars of nuts, protein drinks, pharmacy items, books, kids gifts and wine

Date of experience: April 10, 2017
Illinois
13 reviews
19 helpful votes
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You would think that when this company purchases overstock from other stores at Pennies on the $, that they would pass the savings onto consumers. They do not. I have found most items cheaper elsewhere.

Date of experience: April 7, 2017
California
4 reviews
6 helpful votes
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I like Outrageous deals, manly deals, as I walk into the store. You should have Vuarnet sunglasses right there. Best lense guaranteed in the mountains. Meat deals are good. Personally, I think any electronic computer, headphones. IPad, phone, is a gimmick or clearance item, along with your equivalent of as seen on TV items. When I think of the things, I feel I don't need Costco as much as Costco needs me. OMG, I haven't been there in over 3 months.

Date of experience: April 7, 2017
Pennsylvania
25 reviews
41 helpful votes
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Enjoyable
April 7, 2017

I enjoy going in there. You can find anything from groceries to laptops and tablets at fantastic prices. On top of that they have kiosks set up all over with free samples. It's a fun time.

Date of experience: April 6, 2017
GB
1 review
0 helpful votes
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AMERICAN AT HAND
April 4, 2017

All American products are within reach at no cost to our daily living and my business, We travel to new york city in our local Costco here in London and yet still get to hold onto our house key without a boarding ticket in our Local Costco Store

Date of experience: April 4, 2017
Nevada
1 review
0 helpful votes
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Eh
April 4, 2017

I ordered pizza and waited for an hour. The guy didnt bother showing the pizza which the people who worked there usually do so. Since I didnt have any problems, i just took and they gave us pepperoni instead of cheese. I cant eat meat and clearly they need to check their order more carefully.

Date of experience: April 3, 2017
Virginia
1 review
1 helpful vote
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Costco never answers my call I leave messages and call multiple time they never anwser. Eventually I get frustrated and annoyed.

Date of experience: April 1, 2017
California
2 reviews
13 helpful votes
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I recently purchased a refrigerator from Costco.com and had it delivered to my home last week. I have been a loyal Costco customer for decades and enjoy shopping at their store frequently because of the outstanding "Customer Service". Truly a great company. That being said I must say I have had one of the "WORST" experiences ever when dealing with Innovel, the logistics company that is contracted to deliver products purchased over Costco.com.

My advise, when placing an order with Costco.com is to request any shipping company other than Innovel to manage the delivery. Innovel overbooks their drivers schedules causing late delivery times, they struggle to confirm appointments, but most of all some of their drivers have absolutely horrible customer service skills and should really be fired from the company.

Date of experience: March 31, 2017
Canada
21 reviews
13 helpful votes
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I bought my Costco membership for one thing and one thing only. I buy movie tickets from here. That alone saves the cost of the membership.

Date of experience: March 29, 2017
California
5 reviews
12 helpful votes
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It's okay...
March 24, 2017

They check some peoples card but not all everything's buy-able in bulk and more affordable though. Overall it's really good but could be better...

Date of experience: March 24, 2017
Arizona
6 reviews
0 helpful votes
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I have been a member for many years. The bulk pricing and selection is amazing! I prefer it to the other warehouse in town and the people that work there are awesome! Thanks Costco for many years of greatness:-)

Date of experience: March 22, 2017
California
6 reviews
2 helpful votes
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I don't think I have a single gripe about this place. FAMILY of 5! Diapers, wipes, snacks are top of the line for the most amazing prices! Their employees are super nice, probably because they are appropriately compensated! Keep up the great work!

Date of experience: March 21, 2017
California
2 reviews
1 helpful vote
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Amazing store
March 21, 2017

Always happy to shop at Costco!
Their service is out of this world!
Recommended. The store to many people.
Great for food, clothes, jewellery and household appliances.

Date of experience: March 19, 2017
Missouri
1 review
1 helpful vote
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I ordered a 2000. 00 + wood swingset by Yardline
(Yardline Play Systems Ultra Fortress II Playset - Installation Included Item #*******)
On 3/9/2017. I was happily surprised when the COSTCO WEBSITE asked if I would like to have installation for 200.00! Wow, I thought, I don't have to find someone to put this together for me, after all, being a 47 year old woman (with a heart condition) who is getting this for her 6 year old granddaughter, this is wonderful! So yes please, add that! Order went thru and money is taken from my bank to pay for it. Imagine my surprise 5 days later when I get a confirmation email that I have cancelled the order? What? Why would I do that, I have told the 6 year old little girl it is coming and she will be able to play on it in about a month! So I ASSUME it is some kind of mistake. I call Costco customer service and a very kind lady informed me that the offered installation is not available in Spokane so COSTCO cancelled my order. No phone call to see if I possibly wanted it without the OFFERED BY COSTCO installation. NOPE, they just cancel it. Oh and even better, I get to wait at least 3 days for them to return my 2100. 00! Seriously, Customer service is not even capable of reinstating the order they cancelled without the installation. I guess its time to get a Rainbow system, or Home Depot! Costco should fix the website to NOT offer things that they cannot provide, at bare minimum, make a phone call!

Date of experience: March 16, 2017