Costco

I order a new Refrigerator on the 7 of November, they said delivery date could be on the 19 of November, ok the 19 came and went. Nothing yet. Than around the 23 of November they said it would be delivery on the 30 of November. Ok great. I get a email and text saying it would be delivery between 1:45 and 3:45 pm. Great so I took off a 1/2 a day off work.
They said I was going to get a call from the delivery people.
No call from no body. I called after 3:45 pm. Costco.com on line orders. The guy had no idea what happened.
Finily after almost an hour on hold he got back to me and still did not know what happened. Than he said we could reschedule for the 8 of December. Now I would have to take off an 1/2 off of work.
I think this is very un professional, and real suckkkkkkkssssss. And if I could give an - I would...

Never buy appliance from Costco. Their delivery is so bs that you never see your item on time as needed. So I called after waiting and waiting past the time I suppose to get my delivery, they said a computer system put out a fake delivery scheduled date. What's the f...@#!. They blames on a computer system glitched said to happened to many customers, ahhhh really bs excuses. Costco should do a better job at this if it's wants more business. Best buy and Home Depot are my next appliance shopping stop.

Just lost all my respect for Costco Customer Service. Purchased a dishwasher and the price included delivery and installation. Received a conformation email showing the delivery would be in the morning and installation would be in the afternoon. The item delivered on time but never heard from the installer. Called Costco and turned out they dropped the ball on scheduling the installer.
With the old diswasher already ripped out and the new one sitting in the middle of the kitchen floor we had to install ourselves.
Company was coming for Thanksgiving and we needed the kitchen.
Called Costco Customer Service, explaning the problem and requested reimbursement for the installation cost.
THEY DECLINED.
Customer service explained that they could have rescheduled a installer for after Thanksgiving so their not refunding install cost.
What a heartless attitude. We pay for installation and Costco pockets the money because the don't have to pay the installer.
Never again will we depend on Costco for these type of services.
Can't believe they would RIp-Off a long time customer like they did!

I ordered now twice from costco.com and twice have been given false information about delivery. The first time the estimated delivery was 4 days and it took 3 weeks to get the product with no help from customer service. Recently ordered again reluctantly and was given a tracking number for my purchase and day of delivery, only to be updated that same day to a week later. The slight savings I received from this purchase over Amazon was not worth the guessing game as to when I was going to get it!

With incredibly stupid people in this nation who do not understand how simply wearing a mask can improve our odds of overcoming a deadly pandemic, I am pleased and heartened to see that Costco has ramped up their mask policy requiring those with medical conditions to at least wear a face shield. With an ignorant sister in law who believes the pandemic is a political "hoax" I am sure intelligence-challenged people like her will avoid Costco. But luckily for the rest of us, these people never shop at Costco (their loss) anyway!

I pay almost $80 per year to visit Costco, drive almost 200 miles each way, burn more than a tank of gas each, drive on 2-lane dangerous highways and put 400 miles on my car.
Now I try to make an order, having well over 150 favorite places on my PC, but I forget my Costco password, create new password, but it doesn't work, then locks me out after four tries. I am told I must create a new password, so when I do I am told I can't use it because I have used it before. I contact costco stating I have been a member if costco from three different states over the past 24 years, I only use certain password on websites I allow my credit card on file, they say "NO, YOU CANNOT USE THIS PASSWIRD EVEN UF UTS BEEN 17 YEARS SINCE YOU HAVE USED IT" so I tell Costco all I buy at your store is coffee and paper towels so I guess I can go back to Folgers and store brand paper towels and save a ton if money, had, miles on my car and headache driving on a dangerous 2-lane highway because I PICK MY PASSWIRD NOT COSTCO. If someone uses my account illegally I am responsible not Costco there Costco WILL NOT pick my password for me, I will pick whatever I want so long as I used the amount of character required otherwise cancel my membership, I am sure my local market will enjoy my money as much as Costco.

Wish I could give no stars. Installation was HORRIBLE.

Was supposed to receive washer and dryer. Have large laundry space. Crew was going to leave dryer poking out in hallway. Ended up with just washer. Water hose from disconnected dryer full of water - dumped on floor. Connections for Washer done from reaching around the front of machine. Not installed correctly. Y-couplet with one hose left. Parts (?) left.

Installers took documentation packet left me with just Washer guide and prod reg card for the removed dryer. Missing installation guide (?), some sort of samples (?) and lots of other cards/info (?). Don't know really what I'm missing.

It was a tense and terrible experience. Again, they removed new dryer from house. Damage to floors and walls and broke a flash light sitting safely on shelf above. Had to install washer and reinstall old dryer (left by front door) myself and need to hire plumber to ensure that I did it correctly since I have no guides.

Then after over 5 hours on phone (almost entirely on hold), I was called a "Karen" by Kevin (Tier 1 Costco.com Rep), who didn't even understand the inventory issue of what I had and didn't have. Avoid the degradation, time, frustration, mechanical issues, logistic issues, etc. The most AWFUL experience ever with any installers.

BTW and if you deal with Innovel Solutions (installation company?) and get a call from 252-XXX-0636 for installation, don't pick up the phone and leave the premises immediately.

Costco offered $50 with unknown reports and probably more hours on hold and rude and uncaring customer service reps.

Ordered chair mats for our business which were in stock over a month ago. They were supposed to be shipped by CEVA logistics and after 6 weeks, we still have not received our order which was in excess of $2200 (which we were already charged for on our Costco CC). We contacted Costo for assistance several times. Their support is absolutely horrible. They don't care. They tell you to call CEVA logistics. CEVA doesn't answer their phones or respond to their online portal. We're now requesting a refund and will no longer purchase anything from Costco.com.

I ordered a washing machine for hook up and haul away. The guy came out and said I had a bad valve so he couldn't hook up washer. Fine. So I hooked it up and replaced bad valve. The problem is to get them to come back out and get the old washer i have wasted 3 hours on hold dropped call never called me back. Finally I got a scheduled pick up a week from now so I my the old washing machine sitting outside. Very disappointed! Last order I canceled a TV it took over 2 months to get my refund after calling again many times. Not sure but there is a big disconnect between the online and warehouse customer service. Costco needs to get the act together. I am done with online ordering from Costco online!

I was placing an an online order and everthing went well. At check out, however, I was charged $65.00 more than total I was shown. I retried submitting the order 5 times. I called the number for online services but they were not available. As I had put in my CC# thinking my order had gone through I tried to contact the online # again. No response. I tried calling the general customer service number, no response. I finally found the number for the corp. office, surprise-no response. I am still not sure whether my card was charged or not. I have no response from any of the numbers I thought may help me. The only response I received was a general message saying due to Covid we are not able to answer your call, we will get back to you as soon as we are able. So, where is my money? Can I try to purcahse it elsewhere without getting a bank penalty? How long can they keep my money or if they don't have my money, when will I know? I reccomend not shopping at costco.com until the company has enough employees to service customers. Times are hard, that is one more reason I need to know where my money has gone. I wish the best for all employees whose company leaves them with no answers.

I placed and paid for an order on August 29,2020. On September 1st I received an email stating that my order had shipped and would be delivered via UPS on September 3rd. The order was not delivered on the 3rd so I checked its status on-line with both Costco and UPS. At that time Costco's system stated it had shipped. The UPS system stated that a shipping label had been created on September 1st but the Seller had not yet provided the order for shipment.

After spending a good amount of time on the 3rd trying to get the status of this order from the Costco.com on-line system – which is useless - I called Costco Customer Service. Costco's "automated telephone system" notified me it would be about an hour before a representative would be available to talk to me. I waited on hold for well over an hour before giving up after no one answered my call. On September 5th I called Costco again. This time "their system" said the wait time to talk to a representative would be 43 minutes. An hour and 10 minutes later a representative took my call. I explained that I had not received an order and that UPS stated that the order had never been presented to them for shipment. I provided the Costco order number and UPS tracking number and she said Costco would contact the Seller and let me know via email when I would receive the Order.

It is now September 17th and still no word/email from either Costco or the (third party?) Seller on the status of this order.

Costco's Store operations are top notch – Costco.com's Customer Service is pathetic.

I called Innovel on Tuesday, August 25th to schedule delivery for a range and dishwasher. I was given a delivery date and time of 8/31/2020 between 0800-1100hrs. I was told the night prior to the delivery I would receive a phone call after 6pm with a two hour delivery window. No call was received. I was at the residence all morning on 8/31 but no items were received. I called Innovel on 8/31/2020 around noon and was on hold for approximately 30 minutes waiting for an employee to answer. The employee that answered confirmed the delivery time but stated the carrier didn't have our delivery on the schedule. She then placed me on hold for approximately 20 minutes then the line disconnected and she didn't call me back. I waited five minutes then recalled Innovel and waited another 30 plus minutes for an employee to answer the phone. This employee provided the same information then contacted the Charlotte Warehouse to get an update. The Innovel employee stated that Eric at the Charlotte Warehouse completed a manual dock search and they didn't have my items at the warehouse and that I needed to speak with a Costco Representative. Innovel transferred me to Costco Rep. Costco Rep. Confirmed the items were received at the warehouse then placed me on hold for at least twenty minutes. The next person to answer the phone was a different employee at Innovel. I was transferred back to their company without notification or an introduction to the employee. So I had to restate everything. This employee again called the Warehouse and requested another dock search. I was told I would receive a call back in 30 minutes with an update. After an hour, I still hadn't received an update so I called Innovel again, and again waited approximately 30 minutes for an employee to answer the phone. This employee attempted contact again with the warehouse but no one answered the phone. He also obtained phone numbers for employees at the warehouse but no answer on those numbers.
On 9/1/2020 I waited on hold for 35 minutes trying to contact Costco.com customer service and again repeated everything that had occurred. I was again transferred to Innovel. Innovel confirmed the items were at the warehouse and provided a new delivery date of 9/2/2020. I wasn't provided a time frame but that the night prior we would receive a call to provide a two hour delivery window. No call was received.
On 9/2/2020 I called Innovel at 1100hrs east coast time for an update on delivery time. It took approximately 30 minutes before an employee answered the phone. I was told delivery would be between 0800-1100hrs east coast time. I asked for confirmation that it hadn't already been delivered. I was then told it wasn't going to be delivered because the carrier couldn't find the items at the warehouse. I was given a new delivery date because the items had since been located. I was told it would be delivered on 9/3/2020 and to expect a phone call with the two hour delivery window after 6pm. At 6pm east coast time I received an email changing the delivery date from 9/3/2020 to 9/4/2020. I received no phone call with this updated delivery date. I called Innovel on 9/2/2020 around 8pm east coast time and waited approximately 30 minutes for an employee to answer. I was told the delivery was rescheduled for 9/4/2020 because the delivery service is closed on Thursday (9/3/2020).

This is the worst customer service experience I have ever had. My biggest frustration is that I, as the customer, am forced to problem solve Costco's logistics issues. I have wasted at least seven hours of my time to resolve the incompetence of Costco and their delivery service. I will be sharing the contents of this email on any public platform that I can access.

Over the past two decades, I've done my major shopping monthly at Costco. That's usually to the tune of $250 to $300. However, in the past few years, some of the cashiers, packers, and service reps have gotten surlier and surlier. The first incident was when a checker made a pro-Trump joke that I didn't laugh at. A few minutes later, I went back inside for an item I neglected to purchase, and discovered my card no longer worked-it had been deeply gouged, doubtlessly by that checker. Probably thought I deserved it since I use a cane. A packer got irritated at me when I requested that nothing be put on the bottom rack of the cart (I'm tall, arthritic and can't reach there well.). Other similar incidents have mounted, despite how pleasant I try to be. I'm not exactly asking for the moon here. My attitude about purchase in house from Costco currently is that there are good deals, and I can bear the surliness. However, today, I called customer service because a gallon of laundry detergent leaked in shipment to my home, slowly out of the seam, not the top. I told the rep about 2/3 of the detergent was left in the bottle, that I was able to salvage the other items in the shipment after washing them down, and had decanted the remaining detergent into another container. At first he offered me an $8 partial refund, which I felt was more than fine, but then told me that, instead, my only option was to return the bottle to get a full refund. He added that Costco would send me a shipping label and arrange a UPS pickup. Putting laundry detergent back in a leaking bottle and packaging it up is a rather stupid activity. I should add that this is the first time I've returned anything to Costco in 9 years, and I have never made a return on a damaged item. So I triple bagged and double boxed that laundry detergent, with plenty of absorbent packing inside, but, guess what: no email with a shipping label and no notice of a UPS pickup. I'm wondering if this is Costco's way of telling me shove off. I called back, but, right now, the hold time is about an hour and a half, with no "autocall backs" offered, and being on hold would cost me $9 on my prepaid phone, about the cost of the detergent. AT THIS POINT, I WOULD ADVISE AGAINST ONLINE PURCHASE OF ANYTHING LIQUID FROM COSTCO, ESPECIALLY IN AN ORDER WITH OTHER ITEMS. That laundry detergent was shipped with other goods in a very large, heavy, cubical box that was significantly damaged on receipt. It was close to needing a forklift, and I'm sure that's a factor in how it got so banged up in transit and why the seam on that bottle failed.

Cashier was rude upon entering line for checkout. Placed my card in the product divider, like I have for the last 13yrs as a member, and was barked at to "pick it up, I won't touch it!" Obviously, I was unaware of their change of protocol, so I placed it against the glass for him to scan. Apparently, I wasn't "smiling" to his satisfaction, called a supervisor and stated I had attitude. I spoke with the supervisor and explained my confusion for their updated check out procedures. He agreed not everyone was aware and it is not posted and therefore apologized. As I walked away, I could hear the cashier stating to the next customer about my "attitude." I guess because his supervisor didn't side with him, he got an ATTITUDE! I'll make a point to go out of my way to shop at Sams Club now!