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Cool Frames

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Cool Frames Reviews Summary

Cool Frames has a rating of 3.4 stars from 1,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 13th among Sunglasses sites.

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4,923 reviews

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Canada
1 review
1 helpful vote
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Ok overall
July 25, 2024

Thanks you, it was a little long, no trackingnumber and no way to contact on the web live

Date of experience: July 15, 2024
Canada
1 review
0 helpful votes
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Good
July 25, 2024

Good, exactly what I had ordered and came in a timely manner 🙂

Date of experience: July 15, 2024
Tennessee
1 review
1 helpful vote
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Good Experience
July 25, 2024

I received the glasses I ordered today. First time ordering from Cool Frames. Took a little long, 3 1/2 weeks for them to ship but I'm very happy with the product. Ordered 10% gradient brown tint lenses. They're exactly what I wanted.

Date of experience: July 15, 2024
California
1 review
0 helpful votes
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I've been wearing cool frames eyeglass frames for two years. I ordered another cool frames eyeglass frames online. My order came in quickly with no problems.

Date of experience: July 14, 2024
Indiana
1 review
0 helpful votes
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Easy process
July 24, 2024

Good products, good prices. Happy with overall process. More communication about shipping status would have been appreciated.

Date of experience: July 14, 2024
New Jersey
1 review
0 helpful votes
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What I needed for my lenses
July 24, 2024

Frames helped me avoid paying for new glasses. Your reviews should be easier to fill out. It's not complicated to understand why I might wanna get frames.

Date of experience: July 14, 2024
New York
1 review
0 helpful votes
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Great Frames
July 23, 2024

We loved the frames, and they were delivered in a timely fashion.

Date of experience: July 13, 2024
Oregon
1 review
0 helpful votes
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Great glasses, LONG wait.
July 23, 2024
Updated review

I chose cool frames because I was able to select a frame that I love and am comfortable wearing out everyday. The price wasn't horrible depending on how many things you add on, the shipping process however is definitely not what I expected. I payed extra so my glasses would arrive earlier…just get standard shipping.

Date of experience: July 12, 2024

Easy too use website, got my favorite pair of glasses...
June 29, 2024
Previous review

Easy too use website, got my favorite pair of glasses with prescription lenses for a fair price.

Date of experience: June 18, 2024
Virginia
1 review
0 helpful votes
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The right lens was correct, but the left lens was not. I ordered these as a duplicate for an identical pair I thought I'd lost on vacation, but later found. I even put them on, one pair after the other. And there is definitely something wrong with the left eye.

Date of experience: July 12, 2024
Missouri
1 review
0 helpful votes
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Good Prices, Easy Shopping
July 20, 2024

I found the exact frame I was looking for at a great price. Shopping and checkout were easy. My order arrived promptly and as advertised. I highly recommend this seller! :)

Date of experience: July 10, 2024
South Carolina
1 review
1 helpful vote
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Omni glasses
July 20, 2024

Customer Service was awesome in helping me make the lense selections. Everything was hassle free and the product fits perfectly. Thank you!

Date of experience: July 10, 2024
Colorado
1 review
0 helpful votes
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The frames came in and the lenses fit perfectly. They arrived exactly as described.

Date of experience: July 10, 2024
Michigan
1 review
0 helpful votes
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Satisfied
July 20, 2024

Smooth process. However I only received one of my original demo lenses when returned. I'll let that slide though.

Date of experience: July 10, 2024
Pennsylvania
1 review
0 helpful votes
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Easy, fast service, great prices!
July 20, 2024

Easy and safe. Website was quick and easy to navigate. Prices were really good and they had great sales. Product came on time and was well packaged.

Date of experience: July 10, 2024
New York
1 review
0 helpful votes
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Love my new glasses!
July 20, 2024

Excellent and easy to use/order website! Fast shipping. Everything was exactly how the order
Was placed.

Date of experience: July 10, 2024
Ohio
1 review
0 helpful votes
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Love my glasses
July 20, 2024

Took 3 weeks to come and customer service was nice also they shipped my lenses out when I called to say my lenses were late getting shipped out

Date of experience: July 9, 2024
California
2 reviews
0 helpful votes
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Good experience
July 19, 2024

The site definitely takes some getting used to. Great prices.

Date of experience: July 9, 2024
New Jersey
1 review
0 helpful votes
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Stylish
July 19, 2024

I had to get replacement frames for my lenses, the team were so kind and helpful. They found me a frame that fit my needs right away. They are kind and sweet and very attentive to your request. The store is filled with so many different styles of glasses, I felt like a kid in a candy store, all the new looks to fit any fashion style. Defiantly my new place to shop for glasses.

Date of experience: July 9, 2024
Canada
1 review
0 helpful votes
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Weren't exactly as pictured.
July 19, 2024

Got them in good time. They were supposed be havana purple but were more just plain purple.

Date of experience: July 9, 2024
New York
2 reviews
0 helpful votes
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My glasses
July 19, 2024
Updated review

It was great I never order prescription before from them...and they did an amazing job...

Date of experience: July 9, 2024

Glasses
February 16, 2024
Previous review

It was great I had no problems with my order as well as my glasses being delivered...I'm very satisfied with everything

Date of experience: February 16, 2024

From the business

Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses


coolframes.com
Founded in 1997
Brooklyn, NY, United States