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Cool Frames Reviews Summary
Cool Frames has a rating of 3.4 stars from 1,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 13th among Sunglasses sites.
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I love these frames and was happy to find them at Cool Frames will shop with you again soon
I was able to replace an eyeglass frame that I already have, but are now broken. According to my optometrist office, they are no longer in production, but I found them available on the Cool Frames site. The only thing, my original frames are the Havana model, Cool Frames only had the caramel and black available. They were, however, $60 cheaper than the other company that I visited online.
I was able to replace an eyeglass frame that I already have, but are now broken. According to my optometrist office, they are no longer in production, but I found them available on the Cool Frames site. The only thing, my original frames are the Havana model, Cool Frames only had the caramel and black available. They were, however, $60 cheaper than the other company that visited online.
Seemed pretty smooth all through order process, down threw receiving product good job. Thanks Rob
Amazing as always! I've ordered my last 8 pairs of glasses and I've been super happy
A little time searching for the size frame I need, but always find something.
I am very happy with my eyeglasses that arrived by mail today. The CoolFrames website made it easy to order frames that I love, and to add my prescription lenses. The glasses fit perfectly and are exactly what I wanted. Now, I can't wait to use the site to order prescription sunglasses!
The Coolframes team was very helpful in getting my order placed. They asked if I was adverse to a 2 week delivery date instead of just taking the order and letting me wonder where it was. They also followed up with my insurance and got me an extra $70 off a great pair of sunglasses. I would definitely order from Coolframes again and suggest them to others
I call and they help with doubts
Recommend
They give alternative and was easy to contact them. The price are good
Good customer service
The glasses fit awesome and are good quality
I love my current eyeglass frames, but they were discontinued at my eye doctor. I found the exact pair on Cool Frames for a good price. Now I will be able to have the frames I love with my next prescription too. Site was easy to use and the package arrived within 10 days of my order. Thanks!
Genesis is great. Quick customer service. The shipping is slow. They have excellent quality and selection of frames. And they work with insurance.
My ordering experience has been absolutely awesome. Great prices, great options and best selection.
I have yet to receive my glasses but they got my insurance to pay for prescription sunglasses so that to me is way above and beyond the rest. Thank you CoolFrames
AMAZING customer service, BEST variety I have found ANYWHERE in store & online! Takes a little while to receive the glasses but well worth the wait for sure! I have already bought 2 pair w/ 2 more to get!
Was easy and quick as long as you know the measurements.
Very easy to find the frames I was wanting. They have a great selection. I was able to purchase my new frames & received them quickly. I would highly recommend them. You won't be disappointed.
I thought 20% would be applied….but only $1 was applied to the price of the frames. The bottom line said it would price match.
Super quick, helpful, knowledgeable customer service support. Thanks Genesis!
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Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members