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Cool Frames

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Cool Frames Reviews Summary

Cool Frames has a rating of 3.4 stars from 1,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 13th among Sunglasses sites.

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4,923 reviews

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Colorado
1 review
0 helpful votes
Follow Leah N.
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Great service!
April 18, 2023

I love these frames and was happy to find them at Cool Frames will shop with you again soon

Date of experience: April 18, 2023
Washington
1 review
0 helpful votes
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Excellent
April 18, 2023

Great prices, great customer service, and fast turnaround time! Great overall experience!

Date of experience: April 18, 2023
Georgia
1 review
0 helpful votes
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Very timely.
April 18, 2023
Updated review

I was able to replace an eyeglass frame that I already have, but are now broken. According to my optometrist office, they are no longer in production, but I found them available on the Cool Frames site. The only thing, my original frames are the Havana model, Cool Frames only had the caramel and black available. They were, however, $60 cheaper than the other company that I visited online.

Date of experience: April 18, 2023

I was able to replace an eyeglass frame that I already...
May 4, 2023
Previous review

I was able to replace an eyeglass frame that I already have, but are now broken. According to my optometrist office, they are no longer in production, but I found them available on the Cool Frames site. The only thing, my original frames are the Havana model, Cool Frames only had the caramel and black available. They were, however, $60 cheaper than the other company that visited online.

Date of experience: April 4, 2023
Washington
1 review
0 helpful votes
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FAST SERVICE
April 17, 2023

I ordered and received my cool frames in a very short time, very happy.

Date of experience: April 17, 2023
Puerto Rico
1 review
0 helpful votes
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Excelente
April 17, 2023

Me llegaron súper rápido, y justo como los quería. Pronto volveré a comprar más

Date of experience: April 17, 2023
California
1 review
0 helpful votes
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Good customer experience
April 17, 2023

Seemed pretty smooth all through order process, down threw receiving product good job. Thanks Rob

Date of experience: April 16, 2023
Arkansas
1 review
0 helpful votes
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Happy Customer
April 17, 2023

Amazing as always! I've ordered my last 8 pairs of glasses and I've been super happy

Date of experience: April 16, 2023
California
3 reviews
0 helpful votes
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New Frames
April 16, 2023

A little time searching for the size frame I need, but always find something.

Date of experience: April 16, 2023
Michigan
1 review
0 helpful votes
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All good
April 16, 2023

I love my glasses and I thank you and appreciate all guys is great

Date of experience: April 15, 2023
Arizona
2 reviews
0 helpful votes
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Convenience and Service
April 15, 2023

I am very happy with my eyeglasses that arrived by mail today. The CoolFrames website made it easy to order frames that I love, and to add my prescription lenses. The glasses fit perfectly and are exactly what I wanted. Now, I can't wait to use the site to order prescription sunglasses!

Date of experience: April 15, 2023
Virginia
2 reviews
0 helpful votes
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Awesome customer service!
April 14, 2023

The Coolframes team was very helpful in getting my order placed. They asked if I was adverse to a 2 week delivery date instead of just taking the order and letting me wonder where it was. They also followed up with my insurance and got me an extra $70 off a great pair of sunglasses. I would definitely order from Coolframes again and suggest them to others

Date of experience: April 14, 2023
Puerto Rico
1 review
0 helpful votes
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I call and they help with doubts
Recommend
They give alternative and was easy to contact them. The price are good
Good customer service
The glasses fit awesome and are good quality

Date of experience: April 14, 2023
Wisconsin
1 review
0 helpful votes
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I love my current eyeglass frames, but they were discontinued at my eye doctor. I found the exact pair on Cool Frames for a good price. Now I will be able to have the frames I love with my next prescription too. Site was easy to use and the package arrived within 10 days of my order. Thanks!

Date of experience: April 14, 2023
Arkansas
1 review
0 helpful votes
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Genesis is great. Quick customer service. The shipping is slow. They have excellent quality and selection of frames. And they work with insurance.

Date of experience: April 14, 2023
Colorado
1 review
0 helpful votes
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Great prices, better service
April 13, 2023

My ordering experience has been absolutely awesome. Great prices, great options and best selection.
I have yet to receive my glasses but they got my insurance to pay for prescription sunglasses so that to me is way above and beyond the rest. Thank you CoolFrames

Date of experience: April 13, 2023
Texas
2 reviews
0 helpful votes
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GREAT EXPERIENCE!
April 13, 2023

AMAZING customer service, BEST variety I have found ANYWHERE in store & online! Takes a little while to receive the glasses but well worth the wait for sure! I have already bought 2 pair w/ 2 more to get!

Date of experience: April 13, 2023
Florida
1 review
0 helpful votes
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Easy
April 13, 2023

Was easy and quick as long as you know the measurements.

Date of experience: April 13, 2023
Florida
2 reviews
0 helpful votes
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Cool Frames is Fantastic
April 12, 2023

Very easy to find the frames I was wanting. They have a great selection. I was able to purchase my new frames & received them quickly. I would highly recommend them. You won't be disappointed.

Date of experience: April 12, 2023
Florida
1 review
0 helpful votes
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Price Match
May 12, 2023

I thought 20% would be applied….but only $1 was applied to the price of the frames. The bottom line said it would price match.

Date of experience: April 12, 2023
Michigan
1 review
0 helpful votes
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Great experience
April 12, 2023

Super quick, helpful, knowledgeable customer service support. Thanks Genesis!

Date of experience: April 12, 2023

From the business

Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses


coolframes.com
Founded in 1997
Brooklyn, NY, United States