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Cool Frames

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Cool Frames Reviews Summary

Cool Frames has a rating of 3.4 stars from 1,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 13th among Sunglasses sites.

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4,923 reviews

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New York
1 review
0 helpful votes
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Great frames
April 30, 2023

Absolutely amazing service and so affordable had exactly what I needed

Date of experience: April 30, 2023
Maryland
1 review
0 helpful votes
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Only company I get glasses from!
April 30, 2023

I can't praise this company enough. I've bought at least a few sets of distance prescription glasses for my boss and within 2 weeks usually sooner they arrive. Excellent customer service from placing the order to sending over a prescription to shipping status notifications. Truly whatever glasses you are looking to get I can guarantee you The process will be easy peasy.

Date of experience: April 30, 2023
California
1 review
0 helpful votes
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Great service
April 30, 2023

Will order from them again. Great service. Nice people. Good merchandise.

Date of experience: April 29, 2023
Canada
1 review
0 helpful votes
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Bought for my brother
April 29, 2023

He seems happy and satisfied

That's all I can say about that, pretty weird that there is a minimum of characters, I almost didn't review them.

Date of experience: April 29, 2023
Minnesota
1 review
0 helpful votes
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Great experience
April 29, 2023

The price was very reasonable.The shipping was very fast and free.The quality of these glasses are great.

Date of experience: April 29, 2023
California
1 review
0 helpful votes
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Delivery of frames
April 29, 2023

The glasses were what I had been looking for and I was happy to get them

Date of experience: April 29, 2023
Ohio
1 review
0 helpful votes
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I'm a fussy customer when it comes to glasses--both the frames & lenses that I prefer are expensive and I wanted to be sure that CoolFrames understood some specific details that I wanted taken care of in the production of my glasses. I emailed before I ordered and I received emails during the process. I was reassured that they understood my concerns and that I'd get what I was requesting--and they came through. The glasses are beautiful and exactly as I wanted them.

Date of experience: April 29, 2023
Pennsylvania
2 reviews
0 helpful votes
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Easy to find lenses I required. Nice sale. Good selection.

Date of experience: April 29, 2023
Pennsylvania
1 review
0 helpful votes
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Frames arrived in a timely manner.
Decided I didn't like either pair.
Returned for an exchange on a pair thet I'm sure of.
Still waiting for those to arrive.

Date of experience: April 29, 2023
Georgia
1 review
0 helpful votes
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Great frames
April 29, 2023

I got these frame 7 years ago and wanted to keep the same design. I was able to find them here and got them delivered quickly and in perfect condition. Thanks very much!

Date of experience: April 29, 2023
Wisconsin
1 review
0 helpful votes
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Wrong glasses!
May 29, 2023

I received my glasses but they were wrong, I got just readers and you didn't follow my prescription! I will be returning them! I would like the right glasses or I want a full refund! Thanks

Cool Frames attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 29, 2023
Vivian Z. — Cool Frames Rep
over a year old

Hi Thomas,

Thank you for reaching out to us. We're sorry to hear that your glasses were not correct. We would like to help you resolve this issue as quickly as possible. Can you please provide us with your order number? Once we receive this information, we will look into resolving the issue for you promptly. We apologize for any inconvenience you may have experienced and hope to make things right. Thank you for your patience and understanding.

Best regards,
The Cool Frames Team

Kentucky
1 review
0 helpful votes
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The frames was on back order but they still came in at a good time so I'm very satisfied

Date of experience: April 28, 2023
New York
1 review
0 helpful votes
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I turned left, right, up and down but was unable to identify a suitable certain poses seemed TOO large. Other angles distorted the shape of face pictured in lens shot requested.

Date of experience: April 28, 2023
New Jersey
1 review
0 helpful votes
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Took too long to ship
May 28, 2023

Ordered just frames, no lenses. Per the website, 1-4 business days to ship. Took 7. Not acceptable.

Date of experience: April 28, 2023
Colorado
1 review
0 helpful votes
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Great Experience!
April 27, 2023

The frame I wanted had been discontinued by the manufacturer. I tried multiple other vendors, both local & online, and no one could get it. Then Cool Frames found one in France, and I received it here in the United States in just 3 days! The price was extremely good, and the shipping cost, with FedEx, was only $7. In every way, this was one of the very best online shopping experiences I have ever had. Thank you!

Date of experience: April 27, 2023
North Carolina
3 reviews
0 helpful votes
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Beautiful Framea
April 27, 2023

I absolutely love these frames. Glam all the way. I saw these frames elsewhere and fell in love with them.

Date of experience: April 26, 2023
Texas
1 review
0 helpful votes
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Pleasantly pleased
April 27, 2023

Being honest I was concerned with ordering glasses online vs purchasing directly from my optometrist's office. I gained a little more hesitation after reading some of the reviews also. I took a leap of faith and couldn't be happier with my purchase. I experienced great customer service, timely responses and a timely delivery as well. My glasses are exactly how I expected them to be. I'm very pleased.

Date of experience: April 26, 2023
Michigan
1 review
0 helpful votes
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Excellent online store!
April 26, 2023

Vast selection of cool frames for men and women, and a very smooth ordering process.

Date of experience: April 26, 2023
Ohio
1 review
0 helpful votes
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Need to return as previously reported. Lens clear on close up reading but unclear on distance not progressive. Also that model is suppose to accept magnetic clip on shades but does not. Need to return for credit

Date of experience: April 26, 2023
Canada
1 review
0 helpful votes
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Item arrive in a mint condition with case. Shipping took almost two weeks to Canada via Canada Post.

Date of experience: April 25, 2023

From the business

Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses


coolframes.com
Founded in 1997
Brooklyn, NY, United States