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Cool Frames

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Cool Frames Reviews Summary

Cool Frames has a rating of 3.4 stars from 1,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 13th among Sunglasses sites.

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4,923 reviews

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Georgia
1 review
0 helpful votes
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Easy process, sizing wasn't clear
June 22, 2023

I was looking for Shuron glasses and found them here. The process was easy and they kept me informed about shipping, and came quickly. The only thing was they didn't ask me about sizing or I missed that if they did. I ended up guessing that the sizing was ok, and they arrived and are a bit small. May take them to a local eyewear co to ask them to bend the ears so they fit better. Otherwise might have to return them.

Date of experience: June 22, 2023
South Carolina
1 review
0 helpful votes
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Great price!
June 22, 2023

Frames cost $100 less than in my optometrist office! I'm quite pleased!

Date of experience: June 21, 2023
Florida
2 reviews
0 helpful votes
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Excellent prices
June 19, 2023

Great variety of brands to choose from and at fantastic prices.

Date of experience: June 19, 2023
Texas
1 review
0 helpful votes
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New Kliik glasses
June 19, 2023

Great experience. Ordering was straightforward and the glasses came in less than 2 weeks and are wonderful.

Date of experience: June 18, 2023
Washington
1 review
0 helpful votes
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Goliath
June 16, 2023

So far so good hopefully I can get my prescription lenses I'm them.

Date of experience: June 16, 2023
Virginia
1 review
0 helpful votes
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Great service
June 12, 2023

Easy ordered and they delivered great service just as expected

Date of experience: June 12, 2023
California
1 review
0 helpful votes
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Good experience,
June 7, 2023

Sent in for assistance and know one got back to me. I figured with your return policy if they don't fit I can return.

Dave

Date of experience: June 7, 2023
South Carolina
1 review
0 helpful votes
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Outstanding experience!
June 7, 2023

Extremely easy to use with a great selection and seamless transition from order to delivery!

Date of experience: June 7, 2023
Washington
1 review
0 helpful votes
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Literally have tried so many different company's and cool frames is the fastest thank you will
Keep ordering from you guys for now on

Date of experience: May 25, 2023
California
1 review
0 helpful votes
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Once again - wrong frames!
June 22, 2023
Updated review

I cannot begin to describe the overwhelming confusion I've experienced from you trying to order frames for over a year. Only a phone call from you, where I can explain the last 5 orders verbally, will begin to resolve this problem.

Date of experience: May 22, 2023

Not enough choices of frames with cable temples
May 9, 2023
Previous review

Not enough choices of frames with cable temples.

Date of experience: May 9, 2023
Canada
1 review
0 helpful votes
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Marc Jacob sunglasses
May 22, 2023

Happy with the purchase! Fit well & are comfortable.

Date of experience: May 22, 2023
Israel
1 review
0 helpful votes
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Nike glasess
May 21, 2023

Good price and arrived fast. Thank you will order again.

Date of experience: May 21, 2023
California
1 review
0 helpful votes
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Not as satisfied as before
June 17, 2023

I thought I was ordering transitional lenses, but they came in as sunglasses. I called and was told for an additional $10 fee I could return them and get transitions, but now I am just ordering a new pair of regular glasses.

Date of experience: May 18, 2023
Canada
1 review
0 helpful votes
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Patience requested
June 16, 2023

I was one for who the experience was too long. Order done on April 21st and package received on May 12th. In the end happy to get my glasses

Date of experience: May 17, 2023
Texas
1 review
0 helpful votes
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Quick service
May 16, 2023

I received my order within a few days. It was much sooner than I expected.

Date of experience: May 16, 2023
Michigan
2 reviews
0 helpful votes
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Add my old lenses to new frame.
May 14, 2023

The staff were helpful and willing to change their regular process. The whole process went very quickly. The cost was about what I expected. I am very pleased with the company.

Date of experience: May 14, 2023
Rhode Island
1 review
0 helpful votes
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I found the exact pair of glasses my daughter wanted for almost half the price at her ophthalmologist. The whole process was very easy and the shipping was fast!

Date of experience: May 12, 2023
Hong Kong
1 review
0 helpful votes
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Replace a broke frame
June 9, 2023
Updated review

Finally, I received s new one frame,since I wait a long time.

Date of experience: May 10, 2023

Thanks a lot
April 21, 2023
Previous review

Thanks a lot

Date of experience: April 21, 2023
New Jersey
1 review
0 helpful votes
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CoolFrames had my desired Flexon 806 Magnetic-Set frame in stock, and it was delivered 5 days after order. Excellent!

Date of experience: May 8, 2023
Delaware
1 review
0 helpful votes
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Very satisfied
May 9, 2023

I ordered the men's Versace eyeglasses. I was surprised how well made it is. I think it's authentic

Date of experience: May 8, 2023

From the business

Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses


coolframes.com
Founded in 1997
Brooklyn, NY, United States