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Cool Frames

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Cool Frames Reviews Summary

Cool Frames has a rating of 3.4 stars from 1,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 13th among Sunglasses sites.

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4,923 reviews

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Minnesota
2 reviews
1 helpful vote
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Turn around time
August 6, 2024

It took more than 3 weeks to receive my order. I've found other on line eye glass providers whose turn around time is much quicker. Having said that the glasses fit well and are perfect for reading and distance.

Date of experience: July 27, 2024
Ohio
1 review
0 helpful votes
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Beautiful ornate glasses
August 6, 2024

I love how unique the frames are. I've been searching for a pair just like this for YEARS. I'm so happy to have finally found what I ve been looking for.

Date of experience: July 27, 2024
Minnesota
1 review
0 helpful votes
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My glasses were delivered nearly a week later than they should have been. When I looked at their tracking page, it told me nothing about where my eyeglasses were, or what was happening to them. I contacted support multiple times, and was given little to no information.

Date of experience: July 26, 2024
Michigan
1 review
0 helpful votes
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Great search function
August 6, 2024

Easy to find the correct size and stainless steel frames needed due to allergies with other metals.

Date of experience: July 26, 2024
California
1 review
0 helpful votes
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All good except it took 3 weeks
August 5, 2024

All good, glasses and lens are awesome. Just took forever and no status updates

Date of experience: July 26, 2024
South Carolina
1 review
0 helpful votes
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Great Frames
August 5, 2024

Great customer service and glasses received as ordered and Perfect!

Date of experience: July 26, 2024
Virginia
1 review
0 helpful votes
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Excellent!
August 4, 2024

Great product. Excellent customer service. Good all around experience.

Date of experience: July 25, 2024
North Carolina
1 review
0 helpful votes
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Could've been better
August 4, 2024

I sent an email to cancel an order and then it shipped. Once I received the order I called to ask about the return process. I wasn't told I had to pay a restock fee. The returned order was received in a timely manner and I did not receive my full refund.

Date of experience: July 25, 2024
Wisconsin
1 review
0 helpful votes
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Great service
August 4, 2024
Updated review

I received both pair of frames ordered. The numbers of my frames matched and were correct and were authentic frames. I have to admit I was relieved. I did get a phone call that one pair would be shipped later when in stock, usually by 10 days. I appreciated that and questioned the validity of my order. The frames came. I did not put the prescription in the glasses, I personally feel that is hard to get to match.

Date of experience: July 25, 2024

Ordered Silhouette glasses that I already have for...
July 15, 2024
Previous review

Ordered Silhouette glasses that I already have for next eye doctor appointment. So excited to find them available, now ordering a blue one to try. Came and are authentic.

Date of experience: July 5, 2024
North Carolina
1 review
0 helpful votes
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Great staff
August 4, 2024

Eton and Tamra definitely deserve recognition for being the best employees at cool frames and also more money
I really appreciate both of yall

Date of experience: July 24, 2024
Canada
1 review
0 helpful votes
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Replacement Frame Order
August 3, 2024

Cool Frames had the frames I wanted, at a great price, and delivered in timely fashion - all as expected! (Not my first experience with Cool Frames)

Date of experience: July 23, 2024
Florida
1 review
0 helpful votes
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I have not been able to find Costa Manta sun glasses since they stopped making them. I ordered through cool frames and called around and actually found a pair! I have had my old pair for 8 years and they were falling apart. These are the only sun glasses that fit my small face and no others will do. I have my new pair and am so happy!

Date of experience: July 23, 2024
Pennsylvania
1 review
0 helpful votes
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It was ok
August 2, 2024

I ordered these on June 29th... it took weeks to be processed and I chose 2 day shipping. It took 4 days to ship. Wasted $15 extra

Date of experience: July 23, 2024
Mexico
1 review
0 helpful votes
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Great Service
August 2, 2024

I was on a deadline because I was leaving the country. Got my frames to me with time to spare! Thanks Coolframes!

Date of experience: July 23, 2024
Oregon
1 review
0 helpful votes
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Easy to order
August 1, 2024

Currently enjoying frames I am happy with purchase, I will use this site in the future.

Date of experience: July 22, 2024
Minnesota
1 review
0 helpful votes
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Very easy to work with!
August 1, 2024

Ver nice frames and the price was fantastic. I will use them again.

Date of experience: July 22, 2024
Florida
1 review
0 helpful votes
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Awesome Glasses
August 1, 2024
Updated review

Glasses are exactly as they are described. Only minor issue was they did not arrived in the time that was stated. Glasses arrived 4 days later. Love my glasses.

Date of experience: July 22, 2024

Great process
July 7, 2024
Previous review

Great process

Date of experience: June 27, 2024
Pennsylvania
1 review
0 helpful votes
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Quick delivery
August 1, 2024

Received my frames in the scheduled time frame received a notification that the wer delayed but the actually arrived ahead of schedule

Date of experience: July 21, 2024
Virginia
1 review
0 helpful votes
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Convenient/ Easy process
August 1, 2024

Very simple and a wide variety of designer glasses. Will be ordering from this company again in the future!

Date of experience: July 21, 2024
Washington
1 review
0 helpful votes
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Thanks
July 31, 2024

Thanks.
It would be nice to have a status page for the order in general.

Date of experience: July 21, 2024

From the business

Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses


coolframes.com
Founded in 1997
Brooklyn, NY, United States