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Cool Frames

3.4

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Cool Frames Reviews Summary

Cool Frames has a rating of 3.4 stars from 1,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 13th among Sunglasses sites.

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4,923 reviews

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Illinois
1 review
0 helpful votes
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Exactly what I expected
November 5, 2023

The first frames I wanted were discontinued by the manufacturer so the sales team reached out and I was able to select a similar pair of frames from the same manufacturer. Selecting lenses was an easy process and the additional information provided for the lens upgrades was helpful. I was able to use my HSA account and my discount code also worked. So far so good. Once I received my glasses, I did an authenticity check and everything is as it should be. My prescription was correct. And since I use prescription lenses, they even provided the original lenses with the Cartier logo to further validate authenticity. Frames came in perfect condition and very timely so no issues with shipping conditions. When it's time, I will for sure be coming back here to get my designer eyeglasses

Date of experience: November 5, 2023
Illinois
1 review
0 helpful votes
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Got my Gokey's!
November 5, 2023

My favorite Gokey frames broke so I searched Cool Frames and they had them so I ordered them and they shipped fast and I was able to swap my lenses and can continue wearing my favorite glasses!

Date of experience: November 5, 2023
Michigan
1 review
0 helpful votes
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Cartier frame CTO2870
November 5, 2023

Simple and easy so far.
The Owner Lee was very helpful in explaining some questions I needed answered, and so I ended up purchasing a second pair of Cartier frames because of his customer service.

Date of experience: November 4, 2023
Colorado
1 review
0 helpful votes
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Cartiers Purchase
November 12, 2023

The quality of the glasses were amazing. I got what I paid for and I was extremely happy.

My only issue was I was told my shipping address and billing address had to be the same for purchase. I wanted them mailed to my moms house verses my apartment complex which tends to have a lot of traffic. I selected the overnight shipment option with no issues. I would shop with cool frames again

Date of experience: November 4, 2023
Florida
1 review
0 helpful votes
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Perfect
November 3, 2023

Matched my old ones. Changed the lenses, made a few adjustments, fit perfectly.

Date of experience: November 3, 2023
Belize
1 review
0 helpful votes
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Thanka
November 3, 2023

Great customer experience will definitely shop from them again.

Date of experience: November 2, 2023
Tennessee
1 review
0 helpful votes
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I love them
November 2, 2023

Shipping is Great and Fast and love them plus they are very good

Date of experience: November 2, 2023
Kansas
1 review
0 helpful votes
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Easy process. Glad they had the exact glasses I want.

Date of experience: November 2, 2023
Arizona
1 review
0 helpful votes
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Terrific service!
November 1, 2023

Wonderful product! Timely! Terrific service! Will buy more frames from them!

Date of experience: November 1, 2023
California
1 review
0 helpful votes
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Paid for expedited shipping
November 8, 2023
Updated review

I paid for expedited shipping still took 7 days from my ordering to delivery. Unacceptable

Date of experience: November 1, 2023

Check out was a chore
October 16, 2023
Previous review

Check out was a chore

Date of experience: October 16, 2023
California
1 review
0 helpful votes
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It was easier than I expected. The selection of frames was more than I could've imagined. All I had to do was upload my prescription and customize my lenses. Not being able to utilize my insurance was disappointing but when I learned I would receive a reimbursement, that quickly made my experience better. I love the frames I got. In hindsight, I wish I realized the higher the tint percentage, the darker. I thought it was like getting car window tints; where the lower the percentage the darker. Then, I would've left it at 30%. But wearing them for the last week, I'm glad I went with 20%. They're tinted just enough. I will definitely continue filling my claims for eyewear like this

Date of experience: October 31, 2023
Maryland
1 review
0 helpful votes
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Frame order
October 31, 2023

Order replacement frames and very easy process.
I payed for expedited shipping and was satisfied.

Date of experience: October 31, 2023
California
1 review
0 helpful votes
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Meet my requirements
October 31, 2023
Updated review

A lot of choices and clear instructions. Fast delivery and good quality. Like it

Date of experience: October 30, 2023

Very clear and fast
October 13, 2023
Previous review

Very clear and fast. A lot of options

Date of experience: October 12, 2023
Illinois
1 review
0 helpful votes
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Straight forward ordering process
October 31, 2023

I was satisfied with the options and the ease of ordering

Date of experience: October 30, 2023
Oregon
1 review
0 helpful votes
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Fast and easy.
October 30, 2023

Great glasses,fast service but you dont get a frame adjustment.

Date of experience: October 30, 2023
Minnesota
1 review
0 helpful votes
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Cool frames!
October 28, 2023

Very easy ordering
Best glasses and price i could find
Quick delivery

Date of experience: October 28, 2023
Indiana
2 reviews
2 helpful votes
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Could be bettrt
November 4, 2023

Didn't have the color frame ordered. It took well over a week to receive frame. Seems like they are middle men - like they don't actually have the stock. Thought it would be faster than other options - it wasn't.

Date of experience: October 27, 2023
Canada
1 review
0 helpful votes
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VERY GOOD TRANSACTION WITH EXCELENT WEBSITE. THE EMAIL THAT INDICATED SHIPMENT SHOULD HAVE TRACKING OF THE SHIPMENT. TRACKING ONLY TOOK ME BACK TO ORDER DETAILS. WILL RECOMMEND TO FRIENDS

Date of experience: October 26, 2023
Virginia
1 review
0 helpful votes
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The best...
October 26, 2023

I've purchased 4 pairs of frames 2 Cartier's & 2 Versace! All 4 I had them done with tint & prescription & they all were done perfect...I give cool frames 5 stars...

Date of experience: October 25, 2023
Texas
1 review
0 helpful votes
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Easy
October 25, 2023

Easy to find what I needed and it arrived well packaged.

Date of experience: October 25, 2023

From the business

Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses


coolframes.com
Founded in 1997
Brooklyn, NY, United States