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Cool Frames

3.4

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Cool Frames Reviews Summary

Cool Frames has a rating of 3.4 stars from 1,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 13th among Sunglasses sites.

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4,923 reviews

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New Jersey
1 review
0 helpful votes
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Prescription Readers
June 1, 2024

First time needer of glasses. It took a little bit to get the prescription right. A little back-and-forth. But the team was super helpful and, in the end, I got exactly what I needed.

Date of experience: May 22, 2024
Illinois
1 review
0 helpful votes
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Great Customer Service
May 30, 2024

Fast replies for insurance info, were able to ship my order quickly to me for an event I was attending.

Date of experience: May 20, 2024
Ohio
1 review
0 helpful votes
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Glasses
May 30, 2024

Pretty easy experience, especially doing it online

Date of experience: May 20, 2024
Indiana
1 review
0 helpful votes
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Great Company!
May 30, 2024

Customer service was great in answering my questions when I ordered my sunglasses. Well-packaged upon arrival. I love the the color and style!

Date of experience: May 20, 2024
Georgia
1 review
0 helpful votes
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Replacement frames
May 30, 2024

Easy to order replacement frames for my son. I was so glad to be able to order with a cheaper price.

Date of experience: May 19, 2024
Virginia
1 review
0 helpful votes
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I had to remove the lenses from the new frame and install them in the old frame. The magnets in the new frame were upside down and would not connect to my glasses frame.

Date of experience: May 19, 2024
Michigan
2 reviews
0 helpful votes
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So Easy and Great Value!
May 29, 2024

The ordering process is very straightforward and easy, especially re-ordering once they have the size of your face, etc. As long as you know what you want and have tried on the frames, this is the way to go, such a good value. Cool Frames did call me to let me know the frame in the color I requested was no longer available but a 2nd color was fine. This was my 2nd time to order 2 different prescriptions (single vision for reading & distance). The glasses held up for numerous years, I've been very happy.

Date of experience: May 19, 2024
Canada
1 review
0 helpful votes
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Great service
May 29, 2024

Everything was great except the lack of tracking. These are for prescription lenses so I kinda wanted to know when they were going to show up

Date of experience: May 19, 2024
Canada
1 review
0 helpful votes
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Exactly what I ordered +
May 28, 2024

Excited I was able to find my old frames that are now discontinued, nervous as it was my first order. Everything turned out great, delivery, customer service and quality is all there. Will order again 100%

Date of experience: May 18, 2024
Illinois
2 reviews
0 helpful votes
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My experience with Cool Frames has been good. They have the frames that I need, their prices are fair and their shipping time is good. They even add a case which is great.

Date of experience: May 18, 2024
Texas
1 review
0 helpful votes
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Love them!
May 28, 2024

I ordered Cartier glasses and they look very nice. Came with everything it says it would come with. It's real

Date of experience: May 18, 2024
Kentucky
1 review
0 helpful votes
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Lenses aren't right
May 28, 2024

Got my glasses fine. Something wrong with lenses. Prescription was right, but have to tip head down to see clearly. Have been back and forth emailing with nothing solved yet.

Date of experience: May 18, 2024
New Jersey
1 review
0 helpful votes
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Bad
May 28, 2024

Muy mala no tenía el lente que quería y me enviaron otro un servicio muy deficiente no lo recomiendo

Date of experience: May 17, 2024
Ohio
1 review
0 helpful votes
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All you need is a prescription of course like all eye glasses companies demand. They have soooo many choice and top brands! I'm a real human and I am giving an honest feedback. No one paid me to do this! I'm from Ohio and needed glasses since I used my insurance on contacts. No insurance? No prob here at cool frames. I priced at my eye dr for glasses out of pocket was $496! I went to cool frames site with prescription and out of pocket only and bought Columbia glasses and premium frames under $200! Received my order so fast I couldn't believe it! U have no concerns getting it right with cool frames. The owner is one of the best people I've ever spoke to and I assure anyone u won't be sorry or find quality as cheap than cool frames.com I stand by my review and can prove the the best experience anyone can have buying any glasses online.

Date of experience: May 17, 2024
New York
1 review
0 helpful votes
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Excellent
May 27, 2024
Updated review

User-friendly website and quick delivery. I was pleased with the product

Date of experience: May 17, 2024

Love my frames
May 24, 2024
Previous review

Love my frames

Date of experience: May 14, 2024
Texas
1 review
0 helpful votes
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Glasses fit well, great quality
May 27, 2024

Glasses fit very well, and the quality was great. They had the frames I wanted at a great price.

Date of experience: May 17, 2024
Pennsylvania
2 reviews
0 helpful votes
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Fantastic
May 27, 2024

Easy to order and great prices. Order was expedited quickly.

Date of experience: May 17, 2024
Illinois
1 review
0 helpful votes
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Great Glasses Great services
May 27, 2024

Great thanks will order again and recommend to family and friend

Date of experience: May 17, 2024
California
1 review
0 helpful votes
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Easy to locate the replacement frame (model # and specs) and order.

Date of experience: May 17, 2024
Illinois
1 review
0 helpful votes
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Love them!
May 26, 2024

The color is awesome and I really like the Polaroid!
Would love a more slim case though!

Date of experience: May 16, 2024

From the business

Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses


coolframes.com
Founded in 1997
Brooklyn, NY, United States