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Cool Frames

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Cool Frames Reviews Summary

Cool Frames has a rating of 3.4 stars from 1,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 13th among Sunglasses sites.

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4,923 reviews

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Florida
2 reviews
0 helpful votes
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Thank you for searching on frames choice & discount! We are serving low income & patient who broke his frame and needs a large size with long temples that had the same frame through daily hard work!

Date of experience: May 29, 2024
Mexico
3 reviews
0 helpful votes
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Love them
June 8, 2024

Fast, friendly, and convenient. Customer service was a pleasure to deal with.

Date of experience: May 29, 2024
Illinois
1 review
0 helpful votes
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Order Was Spot On
June 7, 2024

My order was for a 2017 Silhoutte frame. I
Knew it wasn't sitting on a shelf and would take a little time. I reached out to CoolFrames after a week for a status update and they quickly answered and also provided shipping tracking info. Goos service, I have done business with them before. My experience says you can order with confidence.

Date of experience: May 28, 2024
New York
1 review
0 helpful votes
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Excellent experience
June 7, 2024

Smooth transaction. Fast shipping and sale price! I know the frames are good quality as I have had them before.

Date of experience: May 28, 2024
California
1 review
0 helpful votes
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Fast
June 7, 2024

Fast shipping got them just in time for my trip, very protected in package

Date of experience: May 27, 2024
Virginia
2 reviews
0 helpful votes
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Prescription sunglasses
June 6, 2024
Updated review

Ordering is fairly simple, just select your glasses and frame size and enter your prescription.
Lots of options to choose from.
Telephone customer service was very efficient and informative.

Date of experience: May 27, 2024

Easy to navigate, once you know where to look to ensure...
September 20, 2023
Previous review

Easy to navigate, once you know where to look to ensure frame size, pupil width and lens width are what you need.

Date of experience: September 20, 2023
Michigan
1 review
0 helpful votes
Follow Kaitlyn Y.
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I will be a repeat customer!
June 6, 2024

The customer service was great and the timing of delivery was very quick!

Date of experience: May 26, 2024
Virginia
1 review
0 helpful votes
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Great prices and fast shipping
June 4, 2024

I had found a pair of glasses I loved elsewhere and they were just too expensive. A search online brought me here, where I was able to purchase them! I received updates as my order was created, and they arrived faster than stated. Excellent site.

Date of experience: May 25, 2024
Maine
1 review
0 helpful votes
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Frames like Frank Regan!
June 4, 2024

The prescription sunglasses I ordered are very high quality. I love the clarity of the lenses compared to the cheaper sunglasses I've always worn. The frame is a bit large for my small face, but since I only use these glasses for driving, I don't mind. And sometimes I do wear them out and about. Thinking about ordering another pair!

Date of experience: May 25, 2024
Indiana
1 review
0 helpful votes
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Great time for fill the order
June 4, 2024

Everything was great, from the order fill to pay check out. Thank you

Date of experience: May 25, 2024
Michigan
1 review
0 helpful votes
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Professional
June 4, 2024

Excellent service. Very helpful. They didn't have me waiting very long on hold. Answered every question I asked.

Date of experience: May 25, 2024
Kentucky
1 review
0 helpful votes
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Awesome
June 3, 2024

Very quick delivery on a very nice frame. I love the different options they have for the specific designer i was looking for

Date of experience: May 24, 2024
Florida
1 review
0 helpful votes
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The follow up was good. Item was what was ordered and delivered in a timely manner.

Date of experience: May 24, 2024
California
1 review
0 helpful votes
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Another positive experience :)
June 3, 2024

I love cool frames for replacing damaged frames...costs significantly less than replacing them through my optometrist's office...103.00 vs. 290.00!

Date of experience: May 24, 2024
Mississippi
1 review
0 helpful votes
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Frames and lenses came correct! Processing time to make the frames was a little longer than expected but prices and delivery was great!

Date of experience: May 23, 2024
Arizona
1 review
0 helpful votes
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Hello
June 2, 2024

Very easy to order; the price was great and they came as promised. No issues.

Date of experience: May 23, 2024
New Zealand
1 review
0 helpful votes
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Great frames
June 2, 2024

Beautiful frames, great lenses.
Thank you again for your help😊

Date of experience: May 23, 2024
Missouri
1 review
0 helpful votes
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$#*!ty
June 2, 2024

American business since those queers from Blackrock took over are all shifty. I should have not purchased

Date of experience: May 23, 2024
Virginia
1 review
0 helpful votes
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Love my Pradas
June 2, 2024

This is my 5th pair of glasses I purchased from cool frames. Excellent service & quick delivery.

Date of experience: May 22, 2024
New Hampshire
1 review
0 helpful votes
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It took too long, the instructions were inadequate, and the options were not thoroughly explained. Ultimately, I needed assistance from a sales rep. Also, having a different contact for insurance was cumbersome and resulted in a delay in getting the order completed.

Date of experience: May 22, 2024

From the business

Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses


coolframes.com
Founded in 1997
Brooklyn, NY, United States