CookStoreReviews 618

I ordered a Danish Ebelskiver pan from the Cookstore. This was my first experience ordering from them and I felt confident that this Canadian store would deliver as promised. To cut a very long story short, I spend weeks and weeks following up on the order, which was backordered. Even after the backorder time had passed, there was no sign of the pan. After getting many "non responses" from the reps, I asked to speak to a Manager. This Manager very coolly told me that pan had been discontinued. She did not at all seem regretful of the fact that I had received such a runaround. Plus, the fact that my credit card had been debited for quite some time did not seem to matter. She told me my credit card would be refunded (which it was) and a brief insincere sorry came from her. How unprofessional and discourteous of the Cookstore! I have decided NEVER or order anything from them again.

Just be aware that their return\refund process is overly complicated and you will need to follow up on the return even though they've received the product! I wasted so much time on what should be a simple return. I will not purchase anything from the CookStore.ca in the future.

Order several high priced items from them. The first appliance arrived with a plug that is not standard and can't be used in a home. They sent a page long return authorization stating that the box needed to be sent back still sealed and with no markings etc, but should have the RA number on all sides?
Then I try to cancel another piece from the same order, and although it has not shipped yet, they've sent it to shipping and cannot stop it. These guys grab your money and make every excuse not to work with you. Lastly, read the fine print. Just cause it says its in stock, doesn't mean it is, and you might be waiting weeks for them to get it. Try to get your money back and it'll take weeks for them to process the refund. Total scam!

I had to wait months for one of my orders that was for thanksgiving (got it by Valentines). The second time I ordered they sent me the wrong colour of product - when I returned it I had to follow up with them applying the credit back. Really bad experiences both times- I will never be purchasing from them again.

It's been now 2 months that I paid for a fridge, customer service said that it should be ship soon.
Still no news, don't try calling they won't speak to you to help you, only to take orders.
A real rip off, I'm really disappointed.

Great job as usual! Fast shipping and well packaged products. I also made an in-store purchase recently, where I again received excellent service both on the floor and at checkout. You have a great team in place!

We first ordered back in March knowing our item was b/o. Due to the Covid and delays, we were later offered another system for the same price. They were in touch constantly and we never once felt like we were in the dark not knowing when we would receive the system. We purchased the Cuisinart Brew and Grind 10 cup coffeemaker and within a week it was delivered once the exchange re back order was made. I highly recommend not only the coffeemaker as it is an awesome purchase but also the company. So happy to be able to buy Canadian we well!

Won't refund a delayed order. Keep pretending items are 2–4 weeks away and nothing ever ships. Happy to take my money though. Highway burglars! Stay away from the scammers. Chargeback coming you way clowns!

I ordered a few items in February 2021 and despite being told they would ship in 2-4 weeks I still haven't received them in June. I had made another order in March with the same result. I had messaged once a month to follow up and was always told in 2-4 weeks they would be in stock. I don't know if they even carry any stock of items or just endlessly are awaiting stock from suppliers but despite the prices looking enticing it has turned out to be a complete waste of time.

Over 100 days and no product. Turns out they don't carry the product. Someone else does. Took a e-mail to BBB to finally get a refund. Terrible company.

Great follow up on an item that was repeatedly back ordered... like nothing I've had before. Then a suggestion to send what WAS available, which was received in record time. Great service and definitely will use again.

Excellent Service, one of the pizza stones came with a crack in the handle. I was able to contact Cookstore and they sent me a new one right away.

Kyle

I've never had such a bad shopping experience before. They charge quickly, but they don't deliver the goods. I've been waiting for more than three months...

Great support, I did receive my order right after asking support for follow-up.
I'm very happy with my articles and would buy there again.

Good products, the rosle mandoline is excellent. I've gotten some excellent kitchen equipment from here.

Over two months of placing my order,
When I call (the very unprofessional customer service), they don't have any information on when the order will arrive at their store,
I was stupid to place another order, which also (Backorderd) and no ETS time as well,

Don't advise anyone to deal with this company

Recently purchased a bread cloche. A bit nervous as it's ceramic but it arrived really fast and in perfect condition. Their prices are excellent as well! Would highly recommend Cookstore.