On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CookStore Reviews Summary
The company has experienced a significant decline in customer satisfaction, with numerous reviews highlighting severe issues related to order fulfillment and customer service. Many customers report long delays in receiving products, lack of communication, and difficulties obtaining refunds, leading to perceptions of the business as unreliable or even fraudulent. Conversely, a few positive comments reflect past satisfaction with product quality and customer service, emphasizing a stark contrast to recent experiences. Overall, the feedback suggests a troubling trend of operational failures that undermine customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Prompt order processing and shipping. Product seems to be in order though not had a chance to use our new stand mixer yet. Excited to try it out!
I purchased 4 fryer baskets online, and returned 3 as they instructed. The refund has not been given and they are aways "Looking into it" or their online chat just disappears when I try to get answers that way. I would NOT recommend ordering anything from them online.
Excellent! Delivered much faster then I expected and boxes were not damaged. Happy with their service and would order again.
The product arrived in good order and as scheduled. Very happy with the purchase price and product itself. I've used it several times since and there is no question as to it's quality & durability. It's heavy as an anchor and very well coated on the inside so for either stove top or oven it's perfect for baking artisan bread, pot roasts, stews and even Mac & Cheese and a whole lot more.
Cookstore is incredible. I've told a lot of people that I know, about it. One of my favorite sites to go to.
The item I ordered is a stand mixer and it has been working well so far, operating very quietly compared to other mixers seen before. Shipping was quick and efficient, well-packed and arriving via courier due to its weight. The purchasing process has been a positive experience.
Terrible. Awful service and they don't stock items they say are in stock. Take your money elsewhere. Notice all of their fake reviews all posted on January 28th. Here's an idea you geniuses, try spreading out your fake reviews so at least they are slightly believable. Unreal. STAY AWAY
Good range of products and when called where able to address my questions. Not sure of the negative reviews as I had the opposite experience. Ordered the product I needed, delivered promptly, happy with the end result.
After reading all the bad reviews I had low hopes of receiving my items quickly so after a couple days I wrote to the help desk to see what's the hold up and they told me they were waiting for only one of my item before they could send my shipment.
They asked me if I want to have the item removed from my order and have the shipment sent right away and I accepted.
I received the package about 2 days later.
Overall I'm pleased with the customer service and how they dealt with the situation. I think they should contact the customer if they have any delays though or update their site so the items doesn't show ''In stock & Ready to Ship'' so it removes any confusion.
I've shopped at the Cook Store a few times over the years and I'm always able to find exactly what I'm looking for at a great price.
My order took 9 business days to arrive (the site suggests 5-10 days) which in this day of 2 day shipping seemed a little slow but I wasn't in a hurry to get the items.
I'm always happy to support a Canadian company and will be back again.
After a delivery mix up staff was very helpful in solving problem during During purchase Ryan was able to walk me through which vacmaster was best suited to my needs and didn't try to up sell. Thanks
I have made several purchases from CookStore in the past year. All purchases arrived on time or earlier. The pricing was in each case less than elsewhere and the free shipping was a bonus. I would recommend shopping CookStore with confidence based on my experience.
Excellent product and super fast shipping. Just in time to make someone very happy for Christmas!'
I've ordered a few times from this on line store and have found their service to be excellent. In both cases, the deliveries arrived on time, as described and for a great price. I will definitely order through them again!
Received my items extremely fast and package more than adequate. Customer Service Fabulous. Ordering again soon.
Message: Actually have a pouring lid that fits my Kitchenaid Mixer that fits! Purchased one from Canadian tire and amazon but neither lid fit. The one order from the cook store fit perfectly. Thank-you. Excellent online service and quick delivery. Thanks...
I put in three separate orders and I'm very happy with the products and service. Delivered in a timely fashion! When one item wasn't in stock they substituted it with a similar but higher priced one.
Great site, helpful customer service, the only shortfall, if you can call it that, is that by the time I received an email saying the item had been shipped, I had already received a call from the delivery people here confirming delivery details.
Service was outstanding. I'm not sure what happened but the item I originally ordered could not be fulfilled in a reasonable amount of time. When I inquired on the status, they did their best to ensure I was satisfied by offering a comparable knife sharpener but they paid the price difference. Replacement item was shipped and received quickly. I appreciate the effort to turn a potentially bad situation into a good one. I'm very happy! Thank you.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account