CookStoreReviews 618

Late is an understatement. The customer care staff, Anna B. And Chloe M., have done nothing but give me the run around. They charged my card over April. 23rd 2020. The failed to update their inventory list and subsequently took my money for an item they did not have. After a compromise on MY behalf I settled for a model that was of lesser caliber. Now I'm sitting here waiting for 2+weeks after their mistake and it turns out there is another delay. ZERO ACTION to inform me. I emailed ther customer care center and asked for and explanation and for them to right this horrible experience and I was simply given a sorry and asked if I wanted to cancel my order after waiting 3 weeks.

DO NOT BUY FROM HERE YOU WILL REGRET IT.

Ordered a product back in March was told over the phone that it was in stock (and to be shipped out same day) here we are may 1st and still no product. I keep contacting customer service to only get these very vague "Copy and Pasted" responses. Further more I was lied to by the customer service rep who told me the company I ordered from shut down due to covid 19. I personally called the this company and was told by 2 managers that none of the warehouses have been shut down due to covid and they were concerned if I bought their product from a legit website. Save your time and money and buy somewhere else. Its pretty sad to spend so much money on product and you get less customer service than you would at Mcdonalds. Never agian cookstore.

I placed an order, then quickly emailed them to cancel my order. Within a day. They refused to cancel it, then shipped it telling me I could refuse the shipment or return it for refund. I was not able to refuse the shipment because the box was just left on my porch with a "no signature required" label on the box. I contacted them to return my cancelled order and they refuse to provide a prepaid return label and insist on me shipping it back on my own dime. I already paid $15 to ship an order I cancelled! I will never buy from them again. There is no fine print to read, there is nothing on their site warning people that you cannot cancel an order once it is placed.

I ordered an item two weeks ago. Not only has it not shipped, but according to *******@cookstore.ca, the item I purchased is not even stock and they are waiting on their supplier to ship the item to them. There is no way I would have committed to a $200 online purchase for an un-stocked item, to be delivered who knows when. Disingenuous to allow customers to complete the Checkout process when an item is not currently available. Disappointed with the whole process.

Do not buy from this site, they charge your credit card even if the items are not in stock, keep telling you items are on the way, back ordered, out to shipping etc. They get your money and then not very interested in getting the items out. Customer serice is poor, cannot call to discuss orders will only deal with emails. Tried cancelling order several times and they just ignore you. Do yourself a favour and buy elsewhere even if more expensive as it will save you a lot of time and aggravation.

I thoroughly regret placing an order with this company and wish I had seen these reviews instead of the perfect reviews on their own website. As others have mentioned here, they took my money and waited weeks to hear back. After ordering the product, the next day April 3, I reached out to cancel but they said it has shipped and it wasn't possible. Weeks pass and many emails exchanged and I'm told they'll get me a tracking number shortly'. This is to buy time each time. Eventually I'm told the item I didn't want isn't even available and they offer another item. I agree. More time passes between exchanges though I ask for confirmation. I follow up on April 21 and I'm told they're checking on it. April 23 I get a shipment notification of the item I was told was out of stock and agreed to change to a different product. Ridiculous process, constant delays and lies to buy time and uncertain of the product is actually coming bc the tracking number isn't valid at this time. I will fight this and hope people learn that they are the worst!

This was our first time ordering from your company and I have to say once things were shipped they arrived pretty quickly. My only issue (and it's a small one) is there was a hold up with regards to one item not being available and no one notified me until I asked whether or not my order had been shipped. Perhaps a quick email letting the customer know an item is on back order or delayed would be beneficial. Otherwise great service and delivery. Will order again. Stay safe and healthy.

As reflected in so many other reviews here they are an absolute sham of a company to deal with. Items their site says are in stock aren't. Huge delays with shipping with endless canned responses of "we'll ship your order soon" from customer service. After almost a MONTH from putting in an order and being told constantly it wasn't in stock but would ship soon, I finally gave up and asked for a refund. I got no response for 4 days after multiple attempts to reach them on the 4th day they told me they couldn't cancel the order since it was "already with shipping". This company has a real smell to them. After seeing all the other negative reviews I know I'm going to be in a situation where I have to dispute these charges with my creditcard company.

I have purchased many items and until recently, been very satisfied. Latest two orders were very late, and incomplete. I tried to correspond with them, and after being on hold for half hour, line was disconnected at their end. Today I received a very late shipment that included a pot that they were advertising at a much lower price, so I contacted them online and asked for a price match. The only way, I was told, to get it would be to return my shipment and reorder - they cannot do price match after shipping. Lousy way to treat customers.