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CookStore Reviews Summary
The company has experienced a significant decline in customer satisfaction, with numerous reviews highlighting severe issues related to order fulfillment and customer service. Many customers report long delays in receiving products, lack of communication, and difficulties obtaining refunds, leading to perceptions of the business as unreliable or even fraudulent. Conversely, a few positive comments reflect past satisfaction with product quality and customer service, emphasizing a stark contrast to recent experiences. Overall, the feedback suggests a troubling trend of operational failures that undermine customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
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I bought the kitchen knives as a gift and am happy they arrived in time for the birthday. Yes, they took awhile to arrive, but I understand with COVID. The knife box looks in perfect condition. Can't ask for more than that. So, with the price of the gift itself and free delivery I would say, "great". Thank you!
Follow-up: My nephew opened his gift - everything was in order. Perfect condition. For me, terrific value... I saw the same knife set elsewhere for over $65 more than what I paid. No picture... but I really bought the Cuisinart and my nephew really is slicing and dicing!
I am very happy with the products ordered from the Cook Store. Although there was unavoidable delay in delivery, the Cook Store maintained email updates to keep me well posted.
Excellent service, and I have already ordered again!
Purchased mixer on line, all went well. It was easy shopping. I was at the cottage when my mixer was delivered so my neighbours who picked it up for me
Would definitely use Cookstore again
Thank You
Package was delayed but to be expected due to the virus everywhere. The products I did receive are top quality.
Excellent as it was last pan to my set and the Cook Store had the exact product. Very happy with the purchase and will buy more items in the future.
Geoff McIver
I asked for a refund after they told me that they were waiting for product. They said no refund as the order was in shipping'. LIE. I again asked for a refund as they did not have the product to ship. They said no. I asked them to call me and they said no.
Seriously- don't order from here.
: Received my cuisinart waffle iron last week. Made waffles on the weekend. Love it. Makes awesome waffles. Easy clean up too.
Order was placed may 7th 2020. Advised of back order. June 6th received an email that i will be refunded. Responded within 15 min. I agreed. Tuesday may 9th. Told i will not be getting a refund.
No one picks up the phone. Email replies take days. Promises unfilled. Misleading information
Will never purchase from here again!
Nothing but a headache!
When I ask for cancellation of my order, they deliberately ignore my emails for more than 2 weeks, then the order was shipped... and they said they couldn't cancel anymore
I asked for returning, again no responses... They are waiting for the deadline of returning, then I will have to keep the item...
Horrible horrible website and business. Don't ever shop with them!
Do not order anything from this company. They're just drop shipping the product with not control over the quality of the service or delivery. I placed an order for a pan and never received it. After 4 weeks I email them just to hear that their suppliers are slower than usual due to covid. What they don't mention is that they may not have the product in stock but they still take your money immediately. I asked for a refund and have been waiting for 2 weeks to get my refund back. First and last time I use this company.
User friendly website, fast delivery (when promised), lots of communication on tracing delivery, product was great, good price.
Received my new crepe pan today - have not had a chance to cook with it yet! Great solid construction and heavy weight! Thank you for the quick service during this precarious shipping time.
Easy ordering!. My packages arrived on time, well packed and right to my doorstep. Solid trusted product selections and exactly as shown. Thanks!
Great experience, easy transaction. Received package in 2 days from time it was shipped. Great service!
I placed a substantial online order on April 1 2020. I received a shipping notice that the goods would be deluded on April 16. When this did not happen I tried to track the shipment, but there was no tracking available. I reached out to Cook Store several times to no avail and they don't answer their phone. Ifinallt managed to email the shipper. They confirmed my goods had been damaged in transit. I asked Cook Store for a refund. They never committed and said they would get back to me. Two mo this later and I have no goods and no refund. I finally handed this over to Visa. I have yet to receive any money back, but hoping Visa will come through for me. I would advise that you never deal with these awful people.
Service was excellent.
Supply was back ordered and I was kept up to date throughout the whole process.
Staff were courteous and knowledgeable. I never felt my questions were a bother.
I will shop here again and recommend the store to my family and friends.
Thanks
Good Price, Quick response, Product available in multi unit package, good delivery under current conditions
You did great! Unfortunately, the item I ordered was discontinued but I was offered to select a substitute. My substitute was the same item I ordered but in a different colour. It had a higher listed price but you did not charge me anything more. Chloe M provided excellent service and my order arrived in a couple of days. My item was exactly as expected. I'm very satisfied. Thank you very much.
My shopping experience is great with cookstore, with better price for high quality goods, I will continue shopping here.
Great communication, great pricing, and the pan we got is great! I'd definitely buy from Cookstore.ca again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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