CookStoreReviews 618

Kitchen Aid processor 7 cup: best price, and best colour offering I could find. Shipping was a bit of a mix up but it was the mfr. And not Cook Store that held up shipping for about a week. Regardless, package came very quickly once shipped, and my wife is more than pleased, which means I am too. Thanks to Customer Service for keeping me updated during the shipping process. That in itself is rare these days. I'll order again from this firm, they deliver on price, selection, shipping, and customer service management.

I ordered a gift for my brother's wedding May 3rd. I was constantly told it would be another week or so, and given a couple of small discounts for the delay and now I want my money back and I have no answer. I am super disappointed and had to spend extra money to buy another gift. It is ridiculous for them to claim they are still fully operational when people are not getting their orders or accurate timelines. I gave them a chance to make it right and I still have no item! Never buying from here again.

The products were all of very high quality, especially the Zwilling Henckels non-stick frying pan. When they were unable to get the 8" pan I ordered within the time period they had indicated for delivery they offered me the option of waiting until it could be restocked or being shipped the 10" pan at the same price. I chose the latter and received all my goods two days later. In the end I was very pleased with both the quality and service.

I purchased the Cuisinart 14 cup food processor because it was recommended by Cooks Illustrated, it arrived earlier this week. I wanted to purchase it from a Canadian company (to support a local business), and was pleased to find your store was also the best price ($15 cheaper than the next lowest price I found online). I have used it once already to make a pie crust, and was very happy with the results. While the order was slightly delayed (as most deliveries during quarantine have been), I received several update emails on the status of the order, which was helpful.

I ordered an All American Pressure cooker on June 2,2020. On June 5 I revived an email which stated that the product was expected to ship in 3-6 business days. On June 12 i received an email which stated that the product was delayed further and no deliver estimate was given. At this point I emailed CookStore to let them know I was disappointed because I assumed that the product was in stock when I purchased it. I also asked if they had any other models in stock that I could receive sooner but they said it would take longer to redo the order. On June 15 I received a reply which stated that they are waiting on a shipment from a suppler and I would take another 2-9 business days. Today, July 2,2020 I received an email which stated that I had to either have my order refunded or find a substitute. My first and last shopping experience on this website.

I ordered a $400 mixer a month ago from their website. I understand some delays with Covid but it still hasnt been shipped. Said in stock and available but i keep getting told "Theres a delay, please allow up to 3-6 more business days to ship". Customer service wont respond to me anymore and im trying to get my $400 back. Phone lines wont pick up they just say to submit a ticket. They have good looking deals but the hassle and bad service is nowhere near the headache ive been getting from them. Spend the extra few bucks to get it somewhere else.

I bought a Staub rice cooker in mid May and would like to give a negative rating for my first experience at Cook Store. My credit card was charged on May 21 for delivery between 3-6 days, but the parcel was not even shipped out until Jun 11, and I finally received it on Jun 29. There was absolutely no explanation on where my order was, other than COVID 19 being used as the single excuse in their responses to my follow-up inquiries. I've purchased multiple items from OTHER online stores, including similar Staub products, and I've received all my orders within a couple of days except for this one. This made me wonder why Cook Store seemed to be the ONLY business that was impacted by the pandemic?! In their last response to my request to cancel the order and issue a refund, I was told I have to ship the product back at my own cost and no refund will be issued until seven days after they confirm receipt of the return. I would like to warn other potential customers to think twice before you place order, and that your credit card should only be charged upon shipment (which was 3 weeks after my card was charged in this case). It is definitely the worst online shopping experience I've ever had at anywhere. I will never ever buy anything from Cook Store again.