CookStoreReviews 618

Its simple, I called directly to ensure a sink that was on their website was in stock. I needed it for a construction project. They put me on hold and checked and said "yes its in stock and it can be out within a day" i agreed, and said i would pick up curb side to help. They said there is "no curbside' due to covid but it would be shipped. I agreed and said ok. Still nothing, they never had it in stock, they havent shipped it and they charg3d my credit card. I contacted again and nothing, RUN! Buy from anybody else. I am proceeding with Fraud. This is the low lifes out there and customer service is the biggest crooks.

Do NOT shop at this site!
An order was placed and my Visa immediately charged. They then advised there would be significant delays in shipping my order. I responded I had made alternate arrangements (Best Buy shipped immediately!) and to cancel my order. They then (2 days later!) suggested I purchase something else off their site before processing my refund. I again confirmed I had made other arrangements and to cancel my order and refund my Visa. They then shipped the item anyway! They will not refund me and say returns take many weeks to process and I will be out the shipping and return shipping anyway.
TERRIBLE CUSTOMER SERVICE!
I will NEVER shop at this site again and will recommend same to all family and friends.

It took awhile for our espresso machine to arrive - due to covid-19 - but the emails every 2-3 weeks to update me on the status and remind me that I hadn't been forgotten were very helpful and relieved me of any stress/consternation I might have been feeling from the delay. The emails also had a very empathetic voice which I felt struck the right tone. When I received an automated reply email after the item had not been received offering to help me find an alternative or refund I replied and eventually spoke to a representative that was really helpful and let me know that I could continue to wait on the machine I had ordered(that being my preference) as Cook Store was expecting it to arrive to them in 1-2 weeks. I felt that was very helpful, my corresponding with the customer service rep. All in all I enjoyed the little touches in the correspondences I received from your team. The assurances sent to me that I hadn't been forgotten kept me feeling in the loop.

All together a good experience so I will shop there again.

If you want don't want to get ripped off, never see your order or get your money back i suggest you never order anything from this store.

I can't even get a straight answer with customer service they keep sending me the same message back like it'd automated.

I spent over a 1000. 00 and never got my order and I've been spending months trying to get a refund and they won't refund me or even look into the situation.

I have never been so frustrated in my life. I have been trying since May and they either don't respond to my email or keep sending me the same one over and over that they are "looking" into it

Delivery service is un acceptable. I contacted them and I got a ticket. They mentioned that the delay was due to the Covid. Bull$#*!. Two days after I ordered something from their companies, the other companies sent my order for delivery from Post Canada. I was not aware of the reviews of the other customers complaining of the services they received but I learnt from my experience. I will never order from this company in the future.

Ordered a product in April, which was indicated on the website as being in stock. Later received an email that the order can't be fulfilled due to Covid & supplier issues. Which is strange, as I had this same problem in Aug 2019 without the virus. Went on to cancel the order & have now waited almost a month, with lots of back & forth on getting my money back. Won't be ordering from them again, as they take your money before they have even fulfilled/ shipped the order.