CookStoreReviews 618

Disappointing experience - ordered pizza ovens for special occasion - and were meant to be in stock and delivered within a week. Its now over a month, no delivery, missed the special occasion and most of the good weather in the summer. And cancelling order to get a refund is a nightmare. Misleading website and promises.

There have been delays in the delivery of my order. With the COVID-19 situation, this is understandable. Their customer service team has been very helpful and answered promptly to my emails and all my questions. And delivery was fast once the items were received at Cookstore. Awesome service!

Cook Store, despite being hampered by the on going Covid crisis, kept me informed of the status of my order on a regular basis. They delivered my pressure cooker in excellent condition with minimum delay. I would recommend this company to anyone.

It took longer than expected to get my purchase, but I understand it was not necessarily under your control. While I waited, the product I purchased became on sale. When I wrote to ask if i could benefit from that sale price, I was impressed. In less than 10 minutes, you applied a credit to my card, even before I got an answer. Thanks!

Store View: CookStore.ca
Message: I ordered a pizza oven as a gift for my son. The oven met and exceeded both his and my expectations. My initial order was easily processed. Upon request for information on the oven's delivery status, a customer representative promptly addressed my query to my complete satisfaction. The delivery was handled very efficiently. Thank you for a great experience!
Dennis

I was informed about every steps, delays and got answers to my questions quickly. On top of that: we love the products we bought!

Well it was not a run of the mill purchase. During Covid lockdown when nothing was moving you were out of stock of the Braun whisk I wanted. You kept me informed and provided me with the option of cancelling with a full refund. Once you received delivery you got my order to my remote town pretty damned quickly. I was impressed. I feel that you are honourable and thoughtful.

Spoke with customer representative who was friendly and knowledgeable, very helpful in helping me make the right purchase decision. Received follow-up on delivery status. Very pleased with my purchase and will continue to deal with Cookstore.ca!.

The blender finally arrived. My wife wanted a blue one for quite some time. Other retailers were not able to get a blue one but you did. It took you some time to get it but that's ok Happy with results.

Order came relatively quickly. Understandably a few days delay for it to be shipped given COVID. Happy to support a Canadian business that had the brand and exact version of the drip coffee maker that I wanted in stock. Was well packaged, so arrived with no damage to the contents or the outer box.

The lantern is so pretty and came very well packaged. Fast shipping and overall a great store the buy from.

I ordered stand mixer from them, it was passed 2 weeks, i try to call them they didn't answered, I emailed them to ask where is my order, they said ahh so sorry we don't have stock you selected colour! Why didn't you guys contact me? No answer! I canceled my order. They not taking responsibility! Don't trust this company!

I put in two separate orders on the same day back in June. Given these crazy times my orders were slow in coming so I was in contact with the Cook Store a number of times. The products were also on backorder so I made a change to one order. What eventually arrived wasn't quite right so I emailed again and got it rectified. Each email response was quick, polite and very professional. Thanks for all your help in making it right.

Love, love, love my new pots and pans! We've never had such beautiful cookware before. Will definitely shop at cookstore again!

Excellent products and large selection of kitchen ware. Prompt customer service. Product arrived as promised. There is no mention on the web site about the delivery time. Expect longer than usual shipping and delivery time as compared with other web-stores. However, the Cookstore's price is also substantially better than other stores. All in all, a good experience and quality product for a very good price.

Store View: CookStore.ca

Message: Awesome communication. Kept me current on back order. Quick delivery and well packaged

Rating: 5
bread maker that was on back order. Once available was shipped and delivered on one day. DESPITE the Covid 19 crisis!,

Once the order was placed, I quickly received an email confirmation of purchase. Then an email saying it was shipped and an estimated date of arrival. It arrived at my doorstep the day it was estimated. The packaging was very thorough, and protective of my fragile clay bread baker. It arrived perfectly! AND it was on sale! Here's to many beautiful loaves of bread! Thank you!

The Cook store was very helpful in my order for a new Bread Machine. They kept me informed on the back order. They sent out an email to me expressing that the article was shipped by Canada Post. I gave it 5 stars because they kept me updated.