CookStoreReviews 618

All the items I ordered were marked as being ready to ship in "... 5 to 10 days*". Not sure what the * means, can't find the corresponding comments anywhere on the page. My credit card was immediately charged so I assumed the order was being processed and shipped. But 10 days after ordering, I received an email telling me one of my items has been delayed and my order will be shipped ASAP. I tried calling a week after that email, when my credit card bill arrived, but they are not answering the phone (citing the Covid "crisis"). The only way to contact them is via their website (email). They replied to my 2nd order status inquiry with the same song and dance (but now 2 items are delayed!) complete with more promises of shipment sometime in the future. I requested that the charge be removed from my credit card until the order ships, they refused. The email said: "... unfortunately we do process payments immediately after purchase! This is to help reduce fraud charges...". Say what now?!
There is a banner at the top of the website assuring visitors that they are fully functional and shipping during Covid. Based on my experience I tend to disagree. All the emails I've received so far from them point to Covid as being a factor in the delay. If that's the case tell me BEFORE I order so I can decide if I'm prepared to wait. Maybe items marked as in stock and ready to ship are actually sent out in a timely manner, but the 5-10 day ones certainly aren't! I am attempting now to cancel this order failing which I will work with the Fraud Dept. at my credit card company to have the charge reversed after 30 days from order date.

Prior to placing my order, I emailed their Customer service and asked when the delivery date would be. They told me mid-July, so I placed my order on July 6th. It took 2.5 months and I emailed them at least 5 times to enquire about my order. They keep saying there is a backorder and giving me false dates and expectations. When I request a refund and to cancel the order after 2.5 months, they "backorder" no longer was a problem. They shipped my order within a day, however, I had already bought my frying pan elsewhere! Now I am stuck with 2 frying pans. I emailed their *******@cookstore.ca for a Return Authorization number and they simply ignored my request. Geez, this is the first and last time I will deal with this company!

Ordered a vac master august 10/20. It's now Sept 10/20. Still don't have it. You can't believe a word they say. Furthermore, they won't answer the phone. It's got a bull message excuse for covid to fill out a ticket/email on their site. Says 4 hours tops to get a reply... 8 days later you get a bogus email back it's on it's way. Never answer the question put to them at all. Then ya gotta do it all over again. After 4... 5 tickets, I finally put in a request for a phone call, I did get a call within an hour... after it was labeled for fedex.
The waiting wasn't the problem, the problem is not giving you proper updates after ya laid out $1900 and nobody is answering you.
So in the phone call I said I think I deserve some kind of discount or discount card, she said she'd see what she could do. Seeing it's 2 months later. Haven't seen a thing in my email, I'm sure she was just getting me off the phone. Last time I buy from "the cook store.com". Also tried to get a refund, no way there we're giving me my money back. Shop elsewhere and save your sanity. Phil Watson Thunder Bay Ontario

Doing business with CookStore makes one forget about Amazon real quick.
Not only was CookStore's price for the Wolf countertop oven more than 200 dollars less
Expensive than Amazon's, delivery beat Amazon Prime's usually late arrivals.
The package was at my door in less than 48 hours, in original manufacturer's packaging
And arrived in pristine condition. From the get go CookStore's service and expediency
Is first rate. As far as the Wolf countertop convection oven is concerned it is worth every
Cent of the price. First class materials and construction (at 50 pounds), solid as a tank,
Incredibly fast and even cooking at all settings, simple operation and beautiful to look at.
This product is the standard of excellence. CookStore and Wolf get Five Stars.
Neither one can be beaten in today's market place.
A sincere Thank You from one happy customer.

I Purchased the Staub - 0.81 QT Round Cast Iron Petite Cocotte Graphite Grey. It took some time to receive it because of the COVID-19 situation had caused significant delays. However, Cook Store kept in contact with email updates, they even offered a refund or substitution for another item. As I was not in a hurry for my pot I did not mind the wait. I am quite happy with my purchase, and am considering getting the next size up. Thank you Cook Store.

I ordered a pan June 27 and did not receive it until September 11. Two and a half months!
There were no indications that the order would be delayed. They charge your credit card immediately when you order.
You cannot reach this company by phone, so I opened a number of tickets, asking each time for an ETA, only to get a vague reply each time about delays due to COVID, problems with supplier, etc. From other reviews, I can see that the delivery issues existed long before COVID started.
The price was good but in retrospect, I wish I had ordered from Amazon and paid a little more rather than spending months wondering when/if I would receive my order. If I had not received my order before the end of September, I would have pursued a refund or credit card chargeback... but this of course would have opened a whole new can of worms... and more delays of course.