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CookStore Reviews Summary
The company has experienced a significant decline in customer satisfaction, with numerous reviews highlighting severe issues related to order fulfillment and customer service. Many customers report long delays in receiving products, lack of communication, and difficulties obtaining refunds, leading to perceptions of the business as unreliable or even fraudulent. Conversely, a few positive comments reflect past satisfaction with product quality and customer service, emphasizing a stark contrast to recent experiences. Overall, the feedback suggests a troubling trend of operational failures that undermine customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
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Cookstore had the product I wanted at a good price and shipped it promptly. No problems. No complaints!
Got my order quickly and in perfect shape. The price was significantly better than elsewhere. The product was exactly as described. Very impressed!
I contacted cookstore via email about a problem I had with a recent purchase. I received a prompt same day reply not only to my first email but Chloe readily responded to follow-up emails. Everything has been resolved to my satisfaction and I would highly recommend this company.
Pay attention to the MULTIPLE one star ratings here. This site continues to post that their items are "in stock" when they in fact, are not. Their promise of shipping in 2-7 is a UNTRUE for majority of their products. I order a product as a gift nearly 2 months ago, and it just arrived today (with no shipping email to notify me). All the while, I had to message the company consistently for updates about an order confirmation notice, shipping information, or any updates. Perhaps they are understaffed, but I will not be ordering here again due to this terrible experience. Get your product elsewhere.
Message: Everything I have purchased from your store has been of the highest quality. I especially like that now, I have a source from which to buy North American products along with those from Europe! Thank you for everything! Larry
I bought a Kenwood mixer and i needed a lot of help finding the right one and the right price. Staff was patient and responded very quickly to my notes. The mixer came quickly and perfectly packed. I had the canada post tracker provided in the email confirming shipping, made it all easy.
We originally ordered a Zwiiling kettle from Cookstore. When they learned it was not available they recommended a Kitchen Aid kettle. It was a great choice and the Cookstore shipped it the same day we agreed on their substitute. It arrived in a few days and was packaged perfectly. We will definitely buy from Cookstore again as they were very good in all aspects of our purchase.
The latest is them removing all reviews from their Facebook page because of all the hate they deservedly are getting. I placed an order for a knife set that was to ship within days, weeks went by and I tried to cancel and get a refund, they denied it and said "it was in shipping". 2 days later I got tracking info and eventually did receive the set. I was told I could return the item for refund, but any inquiries as to how to start the process were ignored. Numerous examples are posted online of customers paying, waiting months, and never received their item or refunds. Customers have also returned items with proof of tracked shipping and cook store still didn't refund them! That's straight up theft. They are the worst, I'll never order from them, and am battling with PayPal for how shady this business is.
Great selections for home cooks of all levels as we continue to stay home during the pandemics. Excellent communication throughout the ordering process. I would continue to recommend Cookstore to my friends and family.
So far so good on the accessories ordered for my Ooni Pro. Now if I can only get the oven to actually use them it would be 5 stars!
I am grateful to have the boater's Swiss army knife - just as I thought it would be from the description online - delivery was longer than expected, but it wasn't an issue for me, and I was well up-dated, and was given the option to collect a refund - but really, not an issue for me - glad to have it now - excellent service, Thanks! Liz
I am completely pleased with my recent order from Cookstore. The customer service team kept me informed about the status of my order, which was appreciated. I am also thrilled with the products that I received... the selection of unique items that is on offer is terrific!
Same as everyone else, told they would ship my order (with delays "due to covid") and it's been over a month now and still nothing, but my card was charged anyways. Horrible business, STAY AWAY!
I ordered and paid for a brand new a DeLonghi espresso machine for my partner's birthday. I followed up for months. It finally arrived--a broken, refurbished machine that never worked. They are refusing to refund my money unless I buy another one. I said no way, and that I want my money back. So they said to send them the machine and only once it is received will they start the several months process for a refund. My MasterCard told me not to send the machine back but Cookstore is arguing there was no fraud, so I can't get my money back one way or the other. They stole from me and should be in jail. I honestly hope every employee there goes to jail. You can't call them as their phone number isn't working due to COVID--right, cause that makes sense--and they have no in-person store and won't deal with anyone personally. This is a horrible, fraudulent scam.
Crook$. Ju$t got robbed. Do your homework,' Im pi$$ed i didn't read the review$. Being ripped off only make$ it hard for legit companie$. It$ very hard to tru$t 1 month nothing
I made $4300 purchase told me they will ship witj in 1 to 2 weeks its been 5 weeks i can't get a hold of them they will not answer my call or my email or my ticket i submitted on there website i got filling this place might be a scam
When I ordered my item from the website they told me it will arrive in 7-10 days, now they are telling me they don't have the item in stock which I made sure they had in stock even I called them and looked online, but now they are telling it will arrive next month... I asked for an refund because I don't want the item anymore they haven't responded to me. They are an awful company, they keep on lying to people.
I ordered a KitchenAid professional blender as a house warming gift from their website saying in stock and ready to ship then no news from them like a month and when I contacted them they said the item is being delayed to the next month! If so you should have let me know or correct the information on your website not to trick your customers into buying in the Frist place! Which is still saying in stock on the website site! That's so cheap and lame. I am very disappointed and won't never buy from them and I will encourage my people to do so.
I placed an order for a Hamilton Beach Can opener and a Hamilton Beach skillet on Sept 5th-they took the money right away. Today is Oct 2, and I have just received a Proctor Silex Skillet. The skillet they sent as a replacement would cost $10.00 less than the Hamilton Beach one I ordered, & no money was offered back. I am still waiting for the can open. They told me the delay for the can opener was because they did not have the skillet in stock-so now I am wondering when I will get it, and what make of can opener I will receive. I did ask for a tracking number, which they have not provided, & when I try calling they state do to covid, you need to send an email to them.
This is a scam website Don't buy things here Scam website Scam website Scam website Scam website
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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