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CookStore Reviews Summary
The company has experienced a significant decline in customer satisfaction, with numerous reviews highlighting severe issues related to order fulfillment and customer service. Many customers report long delays in receiving products, lack of communication, and difficulties obtaining refunds, leading to perceptions of the business as unreliable or even fraudulent. Conversely, a few positive comments reflect past satisfaction with product quality and customer service, emphasizing a stark contrast to recent experiences. Overall, the feedback suggests a troubling trend of operational failures that undermine customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
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Bought an Omcan, single zone, 192 Bottle Wine Fridge - For Fine Wines. Received my $2500 Wine Fridge and set up in my basement. Tested temperature without any bottles in (just in case) and the digital reader on fridge was off by anywhere from 4 degrees on the bottom to 7 degrees on the top. Tried contacting them and they said they could not take to unit back. I contacted Omcan who agreed to send a technician to the house to test and found the same results in temperature variation but said I would have to go back to Cookstore for refund!. Contacted Cookstore and they have given me the runaround and would charge me 35% restocking fee if I returned it. The unit is faulty and does not operate as advertised nor as a single zone wine fridge should work. Filing a court claim this week. Read all the reviews on this company - buyer definitely beware!
When I reached out to the customer service, they were very accommodating and on the top of that the products I ordered from Cookstore have been great.
The pricing was great value; excellent communications with the order confirmation, and the shipping tracking was timely with accurate estimated delivery and updates. Overall, I would recommend the cook store to friends.
Order process was clear and there was good communication about everything from start to finish. There was a supplier delay for one of the items I ordered and that was communicated quickly, with options etc. All very well done, and the items were all great.
Well Hello, Here goes The customer service was really good, though was a long wait to get the product. Given the Covid problems it seems my long wait was justifiable. I was happy not to buy from Amazon and got to support a Canadian company. Keep up the good work. Stanley
Easy to order & arrived on time. I have ordered several times from CookStore and always been pleased with the results.
Website said Braun coffee maker was made in Germany. I suspected not and when it arrived, sure enough it is made in China. Otherwise a convenient place to shop for kitchen stuff.
I've placed 3 orders and am working on the fourth, so I am happy with Cookstore.ca. Everything has been as advertised. And the customer service is second to none!
Ordered an item that was In Stock. A week later receive an email, your order is late due to waiting for the supplier. Piss poor service from them. Avoid like the plague! Better off ordering from Wish or Aliexpress. These guys are crooks.
I wait for the order that I made a month ago and still no news. They didn't answer my mail. I don't even know if my parcel is lost. I don't recommand.
I purchased a 10-piece All-Clad cookware set as a Christmas gift (with the proviso that there would be no birthday gifts this year!). Cook Store offered fantastic service and pricing, and delivered much sooner than expected. I will order from this site again!
I ordered several items from Cookstore.ca. The website is clear, straightforward and they have a wonderful selection of quality items. I received items as quickly as possible but we are in a pandemic and some items, unfortunately, are delayed. They kept me informed and are very responsive. I've seen some complaints here and I'd like to remind everyone... let's take a deep breath and look at the big picture. We are discussing cookware... not life and death.
: A good place to buy and with a better price. I liked the communication in line. It's a very good organization. I'm very satisfied! I will buy yet!
Highly competitive prices and excellent service. The blender was a special offer at nearly $300 cheaper than Williams-Sonoma! Immediate shipping and prompt delivery.
I bought the deLonghi deep fryer. I haven't used it yet but I like what I see. The service with CookStore.ca is amazing. The choice of products is top-of-the-line and out of this world! Thank you!
I was really pleased with the service I received from the Cook Store. They kept me well informed on the progress of my order. It was shipped in a very timely manner. Thank you very much!
Rating:
CookStore is great! Items were just as described and arrived in excellent shape! I will order from them again.
Thanks for the frypan and turners. They are all quality items. And in this pandemic, you kept me informed when one of the items was on backorder. Once the items were in, you informed me of the shipping, and it occurred quickly. Thanks
Received the pressure cooker in good condition {factory fresh}. Took around 3 weeks, but I was notified of the delay. Overall I am satisfied with the service as well as with the product. I would like to thank the Cookstore team for the good service provided.
Jorge
Ottawa, Ontario
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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