CookStoreReviews 618

I ordered some pans from here on a Black Friday deal (hint: they are not actual black friday deals, just regular deals rebranded during black friday). Placed order on Nov 28, no items were listed as backordered or out of stock. Dec 8, I get an automated message saying, among other things: "We wanted to take a moment to just let you know that we have not forgotten about your order, unfortunately one of the items you purchased has been delayed but we are hard at work with our supplier to get the product delivered ASAP." They also throw out a generic COVID-19 excuse. No other retailer (5+) I have used in the past 3 months had any more shipping delays than usual.

I wrote back by email to demand they send whatever items are in stock, or I will seek a refund for the excessive delays. It is now Dec 21 and I have heard nothing from them. Three weeks later and a human has not reached out, and the items have not shipped.

Placed two orders three weeks ago and they have still to ship my items. Every four days the just send me an email ( it looks like an automatic bot email) saing: " Hello Andrea,

Hope you are doing well and more importantly keeping well!

We wanted to take a moment to just let you know that we have not forgotten about your order, unfortunately one of the items you purchased has been delayed but we are hard at work with our supplier to get the product delivered ASAP.

As I'm sure you're aware the COVID-19 situation has caused significant delays and we do apologize but rest assured your order will be shipped as soon as our supply arrives.

Thank you for your business and your patience!

Cook Store Staff"

It is a shame. They should hide them self from the earth's face.

I ordered a chamber vacuum $3,500 they sent me a used one or a floor model it doesn't work properly on one side. They keep stalling not answering questions. Telling me they're going to get back to me in a day it's been over a month and they just keep avoiding me. How they get back to me is by saying we'll get back to you and that's it with the next step. All I asked for was an exchange for a new one like I paid for. This company is a scam they take your money do not deliver as promised. I shall be reporting and everybody else should be reporting this to the better business bureau I'm also taking him to small claims court after Christmas this is caused me such stress don't waste your Time find a better company

I bought a kitchenaid bowl for my mixer, Nov 26. It was in stock. After some days of hearing nothing, I enquired. I was told my order is delayed. I said cancel it. They didn't cancel it. I emailed again. They said Kitcheaid had issues and its delayed. I cancelled the order 2nd time. They did not respond. I emailed a 3rd time to cancel my order, I have ordered from the manufacturer, they have no issues, and I will have this in 2 days. Today, they respond/email and say its been sent to shipping and I can't cancel it... but there is no tracking info. They didn't cancel it even after 3 requests to cancel. I don't need 2 bowls. And their phone number is useless. It only directs you to send an email. NEVER BUY FROM COOKSTORE.CA.

This was my second time using them, and I won't use them again. They gladly took my money a month ago, indicating all the items I ordered were available and would be received promptly. After weeks of run around and messages back and forth indicating some items were out of stock, I was told they would arrive and be shipped to me the first week of December. Today after checking in, I'm told some items will be back in stock in January. Absolutely not acceptable. These were Christmas gifts. I think this company functions on the premise of taking your money knowing full well they don't have the items requested. Then they use stall tactics when you question them to try to rationalize why your order has been delayed. Poor customer service.