CookStoreReviews 618

Ordered TWO pans during black friday sale. None of them were listed as out of stock or backordered. I got notified within a week or so that there was a delay with one of the items but they would ship soon. One month later I emailed to complain. They responded by identifying which item was not available (yet) to ship. I asked that they ship the available one in the meantime (at their cost) or refund the whole order. No answer. Another two weeks go by and I get a generic email saying it has been a long time and if I prefer I can get a refund. I respond to say yes, give me a refund (or as I previously stated, send me the one pan that's available). It has been two weeks and no response. Two months after my order was placed and nothing has shipped, and no refund. What a joke.

Ordered a present for my husband back in June. It was supposed to arrive within two days. Summer goes on, still no arrival. When I contacted the company they proceeded to tell me that it is not in from their warehouse and they are not sure when it will be in. They still had charged my card, so I was now being charged interest for an item that had not yet shipped. No where on the site did it say that the item was not in stock. When I asked for a refund, they talked me into having 10 dollars back and to wait longer. I agreed. This happened over the next several months. Through Christmas, still did not have the item. In January I asked for a full refund, they gave me $40 less back than the original price I paid. Their argument was that they had given me refunds throughout my wait time of 10 dollars here, 20 dollars there. I only actually received the one 10 and then the total refund minus the 40. Terrible considering I am now out 40 dollars, the wait time, the interest, and the present. The last response (email only) from the company was very snarky and unwelcomed. I do not recommend ordering from them.

I ordered an ice cream maker from cookstore.ca in the last week of August and spent the next 3 months chasing delivery. They don't answer the phone when you call but there is a recorded message asking you to send an email which I did and, to their credit, they responded very promptly every time saying they'd send it as soon as it was in stock. I noticed they continued to advertise the particular ice cream maker I ordered even though they didn't have it to deliver.

They even sent me a request to give them feedback which I did - never heard from them.

I finally received the ice cream maker just before Christmas and guess what? It was faulty! So I emailed them about it and they responded saying I needed to take it up with the manufacturer. Great!

I original bought the ice cream maker from cookstore.ca coz they had the best price. Now I notice it's $40 less at Amazon... and I know if Amazon ever sent me a useless faulty product they would just replace it straight away.

I also ordered an electric knife sharpener from cookstore.ca in September. It never came. Despite numerous queries. I cancelled the order last week and cookstore.ca processed a refund.

My whole experience with cookstore.ca has a been a terrible waste of my time.

I bought actually trying to buy Fissler Cookware set and Pressure Cooker from this site and paid $860.00 Saw their rating was 3.33 but still didn't care and said to myself Canadian company went for it. November 26,2020 items were in stock minutes after I bought was out of stock few weeks later they said items will be delivered around Xmas or beginning of January. In January they changed dates and I called no answer emailed them got an answer if I wanted refund or substitute with another items. I emailed again for refund got an answer it's backordered, shipping now bla bla bla. I called credit card company to dispute and got my money back in 2 weeks. Items I wanted is in stock now. Maybe they take people's money and use it in Stock Market who knows.

Very terrible experience. I spent $700 on the site buying pots in December. They were happy to take my money but I heard nothing for a month. When I requested a refund because I'm sketched out, it took them a full week to respond to my multiple inquires for a refund, and the email they sent was super passive aggressive with no apologies. I'm sure they are having issues with supply chain in covid but still be normal - don't charge customers until shipment, inform customers clearly of ETAs so they can make their decision, respond to customer inquiries in a timely fashion. Is that too much to ask?

BTW I bought from Kitchensmart the same pots they arrived so quickly. I am still waiting for my refund from cook store. With I knew this earlier I would not have spent money on the site. I'm enver ever buying from Cookstore again. It's just a waste of time and money.

I bought Delogni machine. After 2 week they wrote the item not in store and I have to wait. No time vise...
Will make claim to PayPal for full refund, Do not waste time and money.
Transaction details
Print
Payment sent to Cookstore Inc
December 31,2020 at 12:08:44 AM ESTTransaction ID: 7KM*******JG*******H
Payment status: COMPLETED
Payment type: Checkout
Gross amount
-$1,527.75 CAD
Shipping address

100 Costa Rd
Concord ON L4K 1N2
Canada
Confirmed
Order details Quantity Price Subtotal
Item # DEL-DLSC306
FREE - DeLonghi - Machine Care Kit (Milk Cleaner - Descaler - Oil Spray For Ifd - Cleaning Brushes & Cloth) - DLSC306
1 $0.00 CAD
$0.00 CAD
Item # DEL-ECAM*******W
DeLonghi - Eletta Fully Automatic Espresso Cappuccino Machine w/LatteCrema System White - ECAM*******W
1 $1,361.99 CAD
$1,361.99 CAD
Purchase total $1,361.99 CAD

It took over a month to receive an order of items that were in-stock online. No updates from Cookstore about the fact that one item was backordered, delaying the whole order, until I emailed them several times to ask about the delay. The items finally arrived and were defective (John Boos boards... don't bother with these as the quality is crap) and it's been 2.5 weeks now of me trying to get a return label from Cookstore to send them back. They keep telling me "Don't worry, we'll make this right!" but haven't yet to send along the return labels. It's been a very frustrating process. I won't be shopping with them again.

I ordered a frying pan from them and received confirmation of my purchase right away. A week and a half gone by and no update on when I will get my pan. I tried messaging them through email and website and no response. They also blocked me from seeing their website all together after I messaged them. Now I have no way to reach them. Please believe all the negative reviews on cookstore. They are a scam

Look through these reviews and do your own research. The owner is a slimeball whose only goal is to take money out of honest canadian hands. If you proceed with an order you're as dumb as they are crooked.

Web site provides two methods of contacting customer support. Phone number most often directs to contact form on web site. Contact form ' answered within 48 hours sometimes as little as 2 hours'. Not my experience.
Multiple items in Order placed November 29th have still not been delivered. One item delivered, not as described on web site. Return requested and refund given.
Only phone phone call got through to agent. December 15 'remaining items have been shipped you should get them soon.' No email shipping notification, no tracking number. January 5th. Again phone call and chat site refer one to contact form. Cook's store apparently has 2,000 contact forms to respond to. This contact with Customer Service is now in its 38th day and without a tracking number I have no idea where the second shipment is. Really wanted to use Canadian Company rather than Amazon. Amazon at least answers the phone. I am exhausted.

I ordered an item that was backordered, however, when I ordered it, it was not listed as backordered. After a week of no communication, I sent them an email asking about it, they said it would be between 2-9 days. Which was acceptable as it was still 3 weeks to Christmas. I followed up a couple days before Christmas, and they eventually told me the item was backordered and didn't know when it would be in stock. Instead of offering me a discount on an in stock I had to ask about similar in stock items.
I then asked about a discount for my failed Christmas present, to which case they offered me less than 5% off.
They were not corporative at all, and I would recommend not doing business with them.

This store is a scam. I bought a coffee maker for over 800.00 over a month ago. Didnt say when they took my money that it was on back order. Then I got an email saying it would be 2-9 days and then for boxing day I see they still have it listed on their site as in stock! I have been emailing for three days for a refund and no one is answering. DO NOT BUY!

They don't respond to phone call, when you want to cancel they say your item is shipping now... Not recommanded

I ordered one item from their website that was described as "in stock".

This was supposed to be a christmas gift but after few weeks, still haven't arrived...

Few excuses email stating that it's the Covid fault...

Next time, I will by my items from Amazon...

Cannot recommend!

Christmas wedding thing that they really wont so it at to be perfect and they could'nt beleive it went they saw