CookStoreReviews 618

I am calling my credit card company to refund the money as the order has not been received after 2 months. Customer service via email extremely poor. Unable to connect by phone regarding standing orders. Cannot speak to or communicate with a manager.

I requested for a refund. The credit card on file was no longer valid and I had a new one. The customer service rep, Olesya said the refund would automatically be redirected to my new card.

I have called the credit card company and they said the refund was sitting in my old credit card account and it will not be redirected to my new card.

I had to call them to ask them to redirect my funds from my old card to my new card, as they have no way to know that the refund was sitting in my old account.

I waited over 9 business days for nothing to happen. Furthermore, I had to wait an additional 5-10 business days because the credit card company had to actually process it.

Olesya and the company should not provide this kind of information if they are not familiar with the processes of a credit card company, considering they do not work there.

DO NOT ORDER FROM COOK STORE NOTHING IN STOCK

Ordered a $3500 Jura S8 from them they told me IN STOCK waited a few days was told we are out of stock for 4 WEEKS, They just want to hold your money for as long as possible!

Don't order from them unless you want to wait months...

The five star rating is because of the level of customer service I received. I was really unhappy with the product I received and they issued a whole refund.

But avoid buying the Weston - Pro 160L 24 Tray 1200 Dehydrator!

See original email below;

Hello,

Re: Weston - Pro 160L 24 Tray 1200 Dehydrator

I own a small beef jerky company from Montreal. This machine was bought as a backup in case our main dryers broke down and we had to keep producing until they could be services. We decided to give it a test yesterday.

Honestly I don't know where to begin. This product is beyond disappointing, I don't even know how it could be called a dehydrator. To be honest, it should be pulled from your shelves as I truly believe it is flawed by design and can cause serious health problems.

I've attached pictures to show what we've had to deal with. Please note, we did not overload the machine, in fact we reduced the batch amount to see how it would perform. The back 3 spaces as well as the front 4 spaces were left empty, as well as middle gap for the diffuser to maximize air flow. Only 20 or the 24 racks were used.

First off, the racks don't fit the machine properly, they should be flush with the rack holders, not extend past them. The rear part of the racks go right up to the back of the machine, blocking a portion of the air circulation.

The pictures show what we had after 10 hours of drying, half the batch was still raw. We had to rotate the racks 4 times, which completely defeats the point of having so many racks if it doesn't dry everything at once. I honestly don't even trust the digital thermometer built into the machine.

We had to throw out all 25 lbs of the meat because of concern that there may be bacteria accumulation due to the raw portions. Last thing we would want is for a customer to get sick!

I understand that this is not your fault, but a manufacturer issue.

I would like to return the dryer, I don't necessarily need a refund, a store credit would be fine as well.

Look forward to hearing back from you.

Cheers,

Alex

Bad bad bad experience!

I ordered 2 items, sent an email to customer service after 3 weeks without an update. Been told my order was delayed. Then I've been contacted by the customer service because one of my items was not available anymore. I've been asked to replace it with another one. The one I wanted (supposedly in stock because it was ONLINE) but OH NO! Finally out of stock as well...

And when I asked about my other item, I had to wait again 2 to 4 weeks (!) until THEY receive it, so maybe it would take again more than a month for me to receive it! So I asked for a full refund.

WOW! I don't know how they're still in business when I read all similar bad reviews! I should have read them first and I really don't recommend buying on this website.

Iought a toaster because they said it was in stock and would ship asap. I find out a month later they have no stock... not for 3 more months. They did not share this with me.

Overall my experience is a very bad one no ansser on my order of overv500.00 dollars no idea hwen will arrive or if I could gett my money back not happy about toll I fill in have been scam by a Canadian company am very angry about thus situation.

Absolutely the worst. Most these reviews are about shipping or product quality. I am sure the shipping is sent in a timely manner and I am sure that the products are what you expect. What you don't expect in 2021 is to have your purchase vetted to the point that the order gets cancelled. I placed an order - ship to address is different than billing address. Because of this they needed to talk to me to "confirm the order". Ten emails went back and forth from the same email address I used on the purchase order! But that wasn't good enough, they needed to "speak to me" so I gave them my cell but to limit spam calls my cell sends 800 numbers directly to VM so I offered they should call me form the office number which has a provincial prefix OR I offered to call them - NO that won't work for them (and by the way they never even called me because I had no VM from them. Imagine, I am just trying to buy some $#*!ty pots and pans at $400 - if it were a $3000 copper set then this debacle would make a little more sense. If the card was stolen as seems to be their concern I am not sure a thief would use a stolen card to but pots and pans, further if card was stolen it has nothing to do with them or the purchase, its a card holder / CC company matter. So after offering to call them, after asking they call from a non 800 number, after seeing the order email and the ensuing argument emails back and forth are the same - after all that they cancel the order. Nice one. Good way to treat a customer. Never in my online experience has this happened or that I had to be vetted for my purchase but I guess there's a first for everything. I am sure someone else will appreciate my lousy $400 purchase. I will not be back and will share my experience

The pot is great! It was well wrapped and you let me know when to expect it.
They kept me aware of it's arrival and I really like it.
I will use their services again.
Thank you!

Great service. Ordered for the first time from this company. They had the quality product I wanted and the transaction was secure, efficient and fast. I received the product in good shape and in time. Thanks!

J'ai acheter un grille pain avec une promotion d'un couteau d'une valeur de 300$ inclu gratuitement. Je n'ai jamais reçu le couteau et aucune aide ou suivi de leurs part. Évitez se magasin frauduleux qui ne respect pas leurs contrats

It's good product. I can use for everything. Good service. I have before a processor that is not probably but it is working nicely

My package arrived pretty quickly and we are happy with the product. We were very happy to be able to buy new trays for our favourite raclette.

Now I am being given the run around about my refund. Waited close to a month to get the package and now have to wait 21 days to have charge credited.

Always the same person answering. Already filed a complaint with PayPal. Next the BBB. There is something very wrong here.

Ordered several high end items about a month ago. Heard nothing from them for about a week and had to contact them to ask if the items had shipped. They were not. Eventually, they did ship it. Finally received it today and was immensely disappointed in the way the items were packaged and shipped. It was as if they have no respect for the products they sell. The boxes of products were taped together with packing tape, then everything was shrink wrapped and sent. By the time they were delivered to me, the shrink wrap had busted open ( almost falling off from the boxes), exposing everything. One of the boxes had been crushed. To separate the boxes from each other, I had to rip off the packing tape, damaging both boxes in the process. If these were meant as presents for someone else, I would have been extremely embarrassed about the condition of the packages. Thankfully, the frypan does not appear to be damaged - but I have not had the chance to test the Coffee Grinder yet. Because there was no cushioning whatsoever to protect the electronics of the Coffee Grinder, I am a little concerned. If it is damaged, I certainly don't look forward to returning it for exchange and having to go through this entire ordeal again. A little consideration for their customers by notifying them of shipping, packing all products properly and respectfully would have been nice. Never again! I had given Cook Store a try, thinking that I would support a Canadian business - but it appears they really don't care.

Placed an order more than a month ago. Sent multiple emails to request updates and have received no answer yet. People on the phone told me they could not help and that I had to retry sending an email.
Credit card has been charged, but I am yet to received my item or even get some updates on my order.

Order arrived a bit late but made it just in time for the holiday gift. Unfortunately the package was not handled properly in shipping and was not packaging was not well done. The surprise for the gift receiver was the fact the ceramic was broken. I emailed next day with pictures and details but they keep making excuses the pictures cannot be seen. Last email was 2 weeks ago and no response. Not sure what is going. Am I being scammed?