Container Store

I purchased this system for my new home. This is the third home I've had this system installed. The drawers are a huge issue. They pop out and fall off the tracks. The store replaced 5 cages and I had the exact same issue. I had 5 more drawers in another closet with the same issue so in total 15 drawers are being returned and I am switching to shelves which does not make me happy. From what I've found online, this is a known issue saying back at least 5 years. Customer service had only been ok, nothing outstanding. In fact, one manager insulted me telling me they were not installed properly. I think after having installed these systems in two homes, I know what I'm doing.

Sold me a shelving system for over $2K in 2023. Trying to buy components and found out the system is discontinued. They told me to go to Amazon or Ebay to find parts. When they sold me this system, I'm sure they knew it would be discontinued. Be very careful with this company!

Be aware if you submit a complaint because the customer chat representative you submitted a complaint against, will intercept your message, in order to block you from reaching, contacting, or reporting them to someone else at the company.

This will happen hours after the inital chat support had ended and after customer request to have no further interaction with that specific customer rep.

Then management will blow up your phone and will gaslight you by downplaying the violation of customer privacy and confidentiality as a simple
"poor choice" while they raise their voice at you, dispute your experience, and make you so stressed out you end up in tears and then they'll blame you for not taking their dismissive and toxic sorry excuse for an apology and tell you that you're the problem.

Also, they will delete your comments on Facebook if you post trying to warn others about their shady ways.

Unbelievable. Poor customer service.
I spend quite a bit in the last few weeks and received a notice that I was an "expert" organizer and to pick up a pick anytime before the end of the year. I just left the store. They were out of the "gift" and did not have anything substituted. That's a "member benefit"?! Spend a certain amount and they won't have what was promised according to their rewards program?

I came to NJ on holiday and went to the container store with mi sis! We had a wonderful experience! We absolutely LOVE DINA! She was so pleasant and patient and polite! She made our experience the absolute best eva! Also the store was so clean and amazingly organized! Also DINA assisted with our reward discounts and assisted mi sis in signing up for her own discount coupons! Over all we absolutely loved it! Thank you so much DINA and the NJ container store for making such an amazing experience on our holiday from the UK! Cheers!

I had a ladder I purchased from another state. The manager was gracious, helpful and exchanged it without any hassle. The sales person was very knowledgeable about solutions to some organizational issues I had in our new condo with smaller spaces. Even though I went looking for something cheap I ended up taking her recommendations and truly appreciated the advice on putting it together so I didn't struggle with it. Great team at the Orlando location! Worth the drive.

On 5//8 I ordered 2 OXO dish mats from the Costa Mesa, Ca container store. The email stated there were 3 in stock and I ordered 2. The mail also stated the items would be available for pick up on 5/8 but I never got a confirmation. I called and they could not even find the order number. I called the number on my order and called today. They finallly said, the product is on backorder. This is entirely poor communcation or lack thereof. I have canceled the order and will go directly to OXO.

Clerks spend their time chatting with each other. Too many clerks doing nothing except walking around the store wasting time. Overpriced items and useless clerks. One clerk even sneezed all over me! I won't go back.

This is a very Racist company, 90 percent of the black leaders team were terminated, new management Jason, Vicky, Jess, Jack and Amber are very Racist and Bias. They treat there Minorities employees less than slaves, minorities are reprimanded harsher for the same situations and they coverup sexual harassment and does not follow their own code of conduct when it comes to Minorities. Best advice worst job ever! Don't work there.

Doesn't matter if you order for pickup or delivery or if you just want to make sure the item is in stock before you head to the store. Doesn't matter which location either. I'm in LA so there are 3 stores within about 10 miles from home. Same story every time. If I order online for pickup I get confirmation then get to the store it's15 minutes waiting for the bumbling fools "in the back" to bring it out. There were a couple of times they couldn't even find the item because it was actually sold out despite confirming my order.

Other times, I've checked stock online first just to make sure they actually have what I want before heading to the store. Get there and it's not on the shelf. So then 15 minutes wasted trying to get someone to go "to the back" and find it. Sometimes they find it and sometimes it's actually out of stock. Sometimes they don't even know what I'm talking about. Can't pull up the website and show them because zero cell service in 2 of my 3 stores. Gotta step outside for reception. What's up with that?

Once I ordered 4 of same item for delivery and received each one packed separately in 4 different boxes, each box stuffed with packing materials despite each box was large enough to easily hold everything together. Other items in same order were also shipped separately in huge boxes with way too much packaging and received a week beyond the estimated delivery date.

Their cashiers are either rude or incompetent as often as not.

I've dropped a lot of money on their overpriced products. I'm over it. Same or similar products are easily available at Target or Amazon...usally for less money and always without all the hassle.

We bought an Elfa Closet system and had it installed by the store. Sharona was extremely helpful. She understood our needs, was very knowledgeable and fun to work with. Installation went very well.

I ordered two lidded plastic containers. First, they were delayed and took twice as long to arrive. They also shipped them in a box that fit them perfectly leaving no room for bubble wrap. Because of this they both came broken. I called and explained what happened. They shipped me out two new containers, and they boxed them the same way. One of the containers was intact but the other was not. I called and instead of fixing their error, they would only give me the option of driving an hour to reach one of their stores or a refund. All because they are too stupid to properly box items when shipping. Instead of fixing their system they choose to lose a customer. Stupid! If I could give zero stars I would!

They do not pay return shipping. So you're stuck keeping the garbage or paying 47 dollars to return it.

This was my first time placing an order with the Container Store. I was having trouble with my iPad so decided to call customer service and order over the phone. I spoke with an associate (David) who could not have been more helpful, articulate, and pleasant - my best customer service experience ever. My package arrived as scheduled, very carefully packed, exactly as advertised, and the excellent quality I was hoping for. I could not be happier!

The money spent on the redo of the Northwest Highway store, should have been spent on training for sales staff. Item not in stock. Next day from Amazon. Won't be back to the store.

Don't join the POP program. They offer specials and after you buy the specified amount they don't see to have it. Tried to do in store and was told it had to be online. And when I did online it wasn't available. When I spoke to Customer service they said they couldn't offer we item, but said I could buy it at 40% off. So container store had it to sell… just not to honor their incentive program. Definitely a Bait and Switch scam

Do not trust Container Store when they offer you a credit card with a special 0 interest rate! I ordered 3 closet systems/installation and did that because I had the option of what I was told would be 36 months 0 interest! As a result I spent a ton of money at Container Store- so they benefited.
It has now been 18 months and I realized I am being charged interest. I called the card company and they told me that I only had 12 months interest free, and because I didn't pay the balance in the first 12 months I was assessed interest to the beginning of the purchase. So, essentially I am paying full interest from the time I made the purchase.
What a scam. This is not at all what the staff at the store told me! I would not have made this decision or I would have used my own card and at least received miles, if I was going to pay interest from the time I made the purchase.
The problem is that I made this decision in the store while making the plans for the closets. So, I was not researching a credit card and of course didn't even have the details or fine print, because it was the store staff who told us about the offer. I believed I had the info I needed, and I set up my monthly payments based on thinking I had 36 months to pay it off. I was making automatic payments monthly, so honestly I wasn't looking at the account. And I made the mistake of not going over all the detailed information about the account.
I have been a customer of Container Store for years and have spent so much money there. I am DONE!