Container Store

Items already had a crack and were dusty, used with stains, was so disappointed when they arrived, I wanted to ship them back right away and spoke with 3 different reps they all with very condescending attitudes, like dismissing the issue, raising voice and making assumptions! One saying " you need to send them for refund, we cant just give you refund" hello that's why I called, that's when I am saying, I want to send them back not asking you to give me refund like that, another was like, pay for shipping yourself, third was like, just wash them, then raised her voice, none of the were helpful, like why do I need to pay for shipping for used/dusty/damaged items with stains! Horrible experience! Will not order again!

Too many alleged deals, sign up for Pop you'll get a percentage off... BUT it only applies to certain items. Gimmicky with no real deals. Overpriced based on their NAME not Quality.

This is NOT. A company that I will support.

I ordered $198 worth of kitchen plastic containers. Way more expensive than anyone else's, but theirs are the best. I typed in my current shipping address and billing info and hit 'complete purchase.' After a while, when my stuff didn't arrive, I checked the tracking info, and they had shipped to my old address. I went on customer service and was put on hold forever and finally hung up on. So I tried the online chat. That person, 'Natalie' immediately said it was my fault, not their problem before I even explained all the details. Once I told her that I definitely entered my correct address and it was their error, she said it was too late to fix since it was already delivered and I should try finding the people it was shipped to (in NJ--I'm in SC!) and asking them for the merchandise. This is why I wont be shopping with them ever again, and this is also why Amazon is so huge. Amazon would send me new stuff in the interest of retaining me as a loyal customer, so would Walmart. Container Store could care less!

I like the Container Store, but they MUST get up to speed on delivery. Their online ordering is a disaster. The customer spends 30 mins digging through the website, filling the shopping cart, only to find "Delivery Not Available." It's happened to me 3x. Won't be going back for more of that!

If CS can't get their tech team, supply chain, and delivery channels figured out, then CUT A DEAL WITH INSTACART for cryin' out loud!

The Container Store is not a safe place to shop online. They will not provide a refund for items that were never shipped, I had to dispute the charge with my credit card company. They tried to ship the same package twice and it was never sent. Customer service just says "it shipped", but the shipping company site clearly says it hasn't. This has been such a waste of time.

I ordered a product Tuesday. Received in perfection condition on Saturday. Perfectly packaged. A tracking number is provided. I even chatted with both a rep at The Container Store and a shipping rep about the process since I had never used them to ship something. Both reps were easy to reach and assured me that the process would take 3-5 days. When it shipped out on Saturday, it was immediately out for delivery. The driver rang the bell and there was the package. Simple as that.
Maybe it depends on where you live as far as shipping goes, maybe it's just a bunch of angry trolls saying a bunch of false negative things about a good company, but everything went smoothly for me.
I bought a football display case which I have already used for what I needed it for. The item was wrapped to death and in a study box. Kudos to TCS and I would use them again.

No mask signs on doors or front window, and yet, I was verbally accosted by the person working the cash register. Then while checking out I had to remove my mask for my phones facial recognition, and the guy acted like I had the plague. I assured him that I had been vaccinated and asked him if he had, he replied "No". If you work with the public and you are hyper paranoid to the point of rudeness, GET THE VACCINE! And, if the Container Sore has a policy, put a damn sign up!

We decided to call the Container Store and try their design services which are free. A time was scheduled for a digital meeting and we received an email with instructions on how to connect. Prior to the meeting we were instructed as to how to measure the space and where to send the measurements which we wrote on a form provided by the Container Store. At the appointed time we clicked on the link and waited a short time before Natalie connected and introduced herself. The session began with Natalie asking questions as to the scope of the work which entailed the design for elements to be installed in small "His" and "Her" walk-in closets. After the face to face discussion the screen changed to a graphic design tool and we were able to watch as Natalie began the process by placing various elements in the first closet based on our discussion. She was obviously well trained as a customer consultant and also had a thorough knowledge of the use of the design software. The elements being placed were shoe draws, short and long hanging spaces, ventilated shelving and ventilated drawers. It was very helpful to play "what if" by trying various elements in different spaces. It took Natalie about 3 to 4 seconds to make any change we wanted to try. After completing the first closet we repeated the process for the second closet. After about an hour we were satisfied with the design and decided to move forward with an order. The total price was $5000 less than the Home Depot bid. All of our elements were delivered over a three week period and we received deliveries from FedX and USPS every two or three days. After the final delivery we opened all boxes and inventoried items based on package slips and the original bill and every thing was there. I was satisfied with the quality. The bottom of one draw had been crushed. I called customer service and the hold time was less than 45 seconds. The new drawer was delivered in four days. I installed the elements myself and found the instructions clear and straight forward. During the installation process I discovered that three standards were five inches too long due to my error in measuring. I decided to cut them down to size. After cutting the first standard I noticed that I cut the excess off the wrong end which rendered this standard unusable. I called customer service again and the hold time was less than 20 seconds. The agent informed me that "these things happen" and said he would send, at no charge, a new standard cut to the correct length. I would order from the Container store again and I will also recommend The Container Store to my family and friends.

First I bough one at the Washington DC location and when I got home I found out that the cabinet was locked with no keys available. Shame on me for not checking. Additionally I found scratches on the cabinet. Emailed costumer service and the manager from the store called me the next day and told me that she can send me a key in the mail. I said not to because I will be going to the store in Arlington VA to return and pick up four new ones. Before heading out I call the store to ensure that the items were new and was assured so. Mind you I live in Virginia Beach VA., so it's a three hour drive. Got to the store and picked up the items in boxes so I was under the impression they were new. Shame on me again. Got home and unpackaged all four to find out they are all used and just repackaged. One had a broken top drawer, all had scratches all over and one had hair all over and stains on the cushion.

I placed an order mid February for anchor stacking glass storage canisters. It took some time to receive to separate shipments but when I finally relieved the first almost everything was shattered. There was no bubble wrap, shrink wrap, packing air bubbles, nothing. Just a piece of tissue paper wrapped around the canisters. I am not sure why any company would allow glass packaging to leave a facility this way. I brought the shipment into my home only to open and discover the shards of glass that filled my foyer. Awesome, I have a baby running around so I had to take time out my day to tackle that situation, which if you've cleaned glass you know is time consuming to say the least. Anyway, I emailed customer service and the woman told me let's wait on your second shipment then we'll figure out a solution. Okay? I have a pantry project but I figured whatever she's doing her best. So I waited, second shipment came boxed from anchor hocking so it was perfect. Anyway, I emailed her about the first and she sent out replacements. Guess how the replacements came? SHATTERED. Again, my foyer filled with glass and by this point I was still finding pieces of glass from the first shipment. At this point I am very upset, I gave container store the benefit of the doubt with packaging the first time but it only got worse. Not only are they increasing their carbon footprint with this nonsense they are wasting valuable time and product. Anyway I reach out to the woman I was emailing she tells me a supervisor will call, and they didn't. I emailed her three times before she finally responded again telling me maybe it was my fault I missed the call? Seriously? Let's play out that scenario of blaiming the customer. I didn't receive a missed, a voicemail, a callback or an email. Does this seem like a professional supervisor to you? So Im being insulted that I didn't get the call and continued to be mocked by no form of communication shown or left. I reached out again via phone and a representative told me a manager would call(after she also blamed me for not answering). That manager never did, no voicemail, missed call, email, NOTHING. I mean okay IF I did get a call one of two times wouldn't that leave a missed call notification? Anyway, fast forward to this morning I called again because you know with a baby running around, and other family situations I have so much time! This young lady told me a supervisor just went into a 2 hour meeting(convenient) and she'll be calling me after. I have no hope left. I have spent money and time and I am not receiving anything in return. Not a refund, a replacement, a courteous phone call. The department that packages needs to figure out a different solution this is such an convenient situation for the average person.

At the moment I will wait for a manger to "call me" so I can "miss it" because container store representatives think I am not capable of answering a phone. If this call is "missed" I will have no choice but to dispute the transaction with my bank and make this issue known to other average Americans so they don't make the same horrible choice I did. Such a shame we came here. You have lost a valuable lifelong client.

I had to call a 4th time because a manager didn't call back

Medium Premium Modular Acrylic Display Case Clear. Case was fine, packing not so much. It's a fragile item, and packed poorly. It came broken, they replaced it, broken again. Had them refund my money

I ordered 6 translucent storage boxes on January 2. First came the small ones, one month later the 2 large ones. One of them was broken. Had to be broken when put in the shipping box, because the broken off piece was never found in the shipping box. The container store sent me a replacement.

Yesterday 5 weeks later I finally received the 2 medium size boxes. One of them is broken again. I called, the wait is never ending, yesterday I waited 45 minutes. I opted for a call back option. Explained to the customer service rep. She informed that they do not have the box to replace the damaged one and they CANNOT send it at the end of February when they get the boxes. I do not want a refund, after 5 weeks I want the box. Their system does NOT allow to send me a replacement in 3 weeks.is this a joke?
I guess I should place a new order and wait until July, then if it is damaged place another order. This is lunacy! I was supposed to receive a call back from a supervisor within 2 hours. 4 hours later still waiting.
Do not waste your time placing an order. You cannot get though to anyone and if you do after 45 minutes they give you a lunatic excuse why after 5 weeks you cannot have a broken container box replaced.

I have had such a terrible experience at the Century City store and the El Segundo store. On the website the El Segundo store was marked as open. It had some items I could not get by my store and I drove over an hour to pick up some items. The manager greeted me with so much hostility. I just asked for a cart in the parking lot and she was yelling at me that they were not open. I was like, I didn't know it said on the website a couple hours ago you were. She was so hostile continued to be nasty I actually took some of my items back to another "open" store. This all could have been avoided if the website was updated. This was a weekend and I was definitely not the only person at the door expecting an open store. As for Century City, they have some of the rudest cashiers I have ever seen. This is a challenging time, I am not sure if they are being mis managed and that is why these employees at two stores are so hostile but its really unnecessary.

Customer service associates are rude and unhelpful. If you order online it will be weeks before they even ship your item. Dont bother shopping here.

I recieved my order of acrylic drawers and half the rubber stoppers were missing or had come off. Not only that, one of them was badly scratched up to the point of looking stained. I posted the review and they 'moderated' it meaning they did not allow it to post because "it did not meet website guidelines". Basically they filter out negative reviews about their horrible quality control so that people will be oblivious and only see good reviews. Very dishonest site. I have attached a picture of the review.

It is impossible to reach this company. They don't answer their customer service line, nor their emails, and there is no option on the website for getting the shipping status of and/or cancelling orders. I can't even find out if the order is still active. And to rub salt in the wound, we saw the product in the store just sitting there but they told us we would have to buy it again (at a higher price) and then try to get our money back on-line for the original order. Thank God that was just too ridiculous and we didn't go that way because there's no way we would have gotten an on-line refund. We're going to deny the charge with our credit card company because the Container Store has stone walled us. It's our only option. Incredibly bad service. Run screaming.

I used curbside, contact-less pick-up during the pandemic for HUNDREDS of dollars worth of merchandise. When I got home, I found several problems. 1. two of the four cabinets I ordered were actually floor models, which were never communicated to me as such... and I was charged full price for them even though they were scuffed. 2. the other two cabinets which were brand new in vendor shipping containers were bent and damaged making the drawers difficult to use.

I contacted the Container Store in 3 different ways only to be met with a resistance to trying to understand the problem. After finally succumbing to a last resort to call them out on social media, I was contacted by two different agents who literally took no time to even read about the issue and then somehow thought it was prudent to simply forward my email confirmation of one of my orders and try to tell me I was wrong that I only ordered 2 cabinets... even though I provided 2 different order numbers so they could verify. Just idiots. I will NEVER buy anything from them again. EVER. After reaching back out to them to let them know they misunderstood the issue, just crickets. No attempt made to try to help.