Container Store

This was one of the worst Check out experiences. There was only 1 Cashier with only one of the scanners that scans the item in working condition. After requesting for more cashiers, one more person came but had to input the item numbers manually as the scanner wasn't working. Took 10 minutes to check out one item. Container store needs to have self check out like grocery stores so their employees aren't bothered by customers asking them to "work." Also, being a retail giant, surprising that their check out is so poorly managed.

Order from this site with caution. While the items I received were what I needed for my projects, I did not receive one of the items and was charged for it. After multiple attempts to contact customer service, I still have not heard anything back. It's been months.

Orders shoe containers in May. Never received them. Called multiple times with no response, emailed them and no response. Again, never received my order. I got multiple "apology" emails but nothing updating me on my order. After a over two months and not receiving any items luckily they haven't charged my card yet so I had changed my credit card number. Never had I had a worse shopping experience than this. This takes the cake by far.

Not recommended. I used this site as an alternative to Amazon (slightly better prices on some items). The wait time went about 2-4 weeks longer. I was okay with that at first, but when the items finally arrived there was some damage to the containers including some broken handles and the foam sealer which was busted off one of the lids. I tried to contact customer service and once I was able to write them a message, I didn't even get a confirmation or a reply. No one has contacted me since to offer any help with the issues. Trust me on this, if you don't want to throw away your money on poor quality products, go shop elsewhere - they have awful response time for shipping, bad products and the worst customer service... any by worse I mean nonexistent!

Where do I begin they treat their employees so horribly. They have warehouse employees working in very hot condition its already hard to breathe with the mask on plus we are fighting the heat. While office mangers and office workers get to sit in the office with nice cold air. They let us know last week someone had covid but they didn't shut down only did "extra cleaning" yeah right! And now they are ending hazard pay its not even worth it anymore. They keep lying to customers that they will receive product in two week yeah good luck with that. THE CONTAINER STORE is not employee friendly to them we are just another number and they keep hiring more and more people. If I were you spend your money elsewhere because they charge to much for items that break within a week.

Worst place to shop and I buy everything online. I ordered items and waited 4 weeks. When my items didn't arrive and no contact from Container Store, I ordered some of the items from another company. I called Container Store to cancel part of my order and waited on hold for over 30 minutes but was disconnected. I contacted them through their website but still haven't heard anything. After 6 weeks, I started receiving the items I ordered, including the items I canceled. I again tried to call (got disconnected after a ridiculous amount of hold time) and emailed through their site and still have heard nothing from them. The last part of my shipment came and the largest box is full of shattered glass. I have called and emailed them 4 separate times and have never heard a word. Go check BBB and other complaint sites online. I wish I had BEFORE I ordered anything from container store. Their reputation for treating people as poorly as they've treated me is on every complaint site I find. How are they still in business?

I am so unbelievable furious with this company right now! My order was delayed due to inventory. After a months long wait, I decided to reach out to local store & they informed me that 14 shoe containers were shipped to them yesterday, 13 being sold. I would like to know why walk in customers are receiving their product prior to PAID customers! Tried to reach out to the 1-800 #, nothing. Emailing, nothing. Responding to their emails, nothing. Filing a complaint on their website, nothing. $300 for plastic & a headache, not worth it!

The Container Store offered options via email after sending 2 messages of apology, almost from the moment I submitted the order. I followed the directions to follow up with Container Store on my "options" but cannot make contact online or by phone.

At this point, just refund my money and I'll go back to Amazon. Too bad Container Store was not able to figure out a way to sell & ship products during the SIP. Better luck for the next pandemic.

I bought the Avera custom closet, I was very clear about what I wanted, I showed the designer in the store, it was almost as if no one was listening. Things weren't incorporated in the designs, Their design system seems like it's from the 1970s. I didn't get what I had picked. There are weeks to months between design, measurements and installation. The installers were asking me what wall the diagram showed. The work was shoddy, we had to have them correct shelves that were sloping. There was no quality control, no one checking if things were done properly and impossible to get a hold of their customer service. The workmanship was poor and things started falling apart almost immediately.

I ordered online from The Container Store a month ago and the box came a few days ago. Longer than I expected but I was fine with waiting.

HOWEVER, the box came beaten up and dented, it looked like it had come apart during shipping. Two of the items were missing and the other three were dented & scratched. I've emailed them & called customer service multiple times with no response. The products aren't cheap and I want my money back.

Placed an order on May 10. Site indicated potential 2 week delay due to coronavirus. For first week received emails about every other day apologizing for delay. Then nothing. After 2,5 weeks began trying to contact customer service. Constant hangs via phone. No response to email queries. Finally sent 2 emails asking to cancel order. No response. Called first thing one morning (after 3 weeks) and after being on hold 45 minutes connected with human. Explained that I wanted to cancel order and why. Was told that they had no way to cancel an order once it went in to automated fulfillment system-nor could she provide any idea of when it would be shipped. After discussion she agreed to notify shipping to turn around shipment such that it would be automatically returned to the warehouse and my charge would be reversed. Unfortunately, I believed her and went to physical store and bought items ordered online. About 10 days later, online order was received and credit card was billed. No way to return without paying. Will never order online again.

I recently placed two recent orders with Container Store. As shown in pictures that I emailed to the Container Store, one of the lids for one of the canisters that I received was sent to me with a defective lid handle. Not only was the lid handle defective but the company had to know that it was defective. Because their product was defective and that they had to know it was defective when it was sent it to me, I asked please either a refund to the credit card charged,(preferably), (2) a replacement lid or one entire new canister and/or (3) a return shipping label. The Container Store never responded to voicemail or email. They obviously know nothing about keeping customers. Never again!

I placed an order online and got the confirmation via email. Weeks went by and the shipment notice. I called, and called and called with no response. Sent an email with no reply. Kept calling and the rep told me they were out of stock when I ordered - why wasn't I notified then - and could expect the items to arrive 2 months later. I told her I knew it wasn't her fault but I didn't think I'd ever order from container store again. She said don't then - then hung up on me!

I have been a long time customer and The Container Store has many wonderful products, in store shopping is a good experience and employees are helpful.
But they have missed an opportunity during the COVID 19 stay at home. Like thousands of other households I am some long overdue cleaning of storage spaces at home. The company is overwhelmed with the volume of online orders. I have multiple orders that have been on backorder for weeks, the wait time to speak someone in customer service is ridiculously long, almost an hour. Many items are on backorder and they were very slow to ship partial orders and I practically had to beg to get a partial order when only 1 or 2 items were holding things up. Good luck if you have a large project and you need to get a number of items at one time. Now I find that they have instructed their stores NOT TO ACCEPT RETURNS, Even though their website says merchandise can be returned to any store location. There doesn't appear to be any process in place to for customers to ship product back. The (lovely and cordial) employees at the stores have no idea when returns will be accepted (seriously?) Target figured this out weeks ago and Amazon returns can be dropped off at any UPS location. There are a lot of other retailers of plastic storage bins and containers that have their online/in store strategy figured out for returns during COVID like Home Depot, Ace Hardware. The Container Store is a great brand with a loyal following. I expected better.